While the Baratza Encore coffee grinder was dissapointing, Baratza support has been the best I've ever experienced. I grind a variety of fresh beans, both medium and dark roast for drip coffee and esp... See more
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Review summary
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Reviews shaping this summary
Probably the best customer service I've ever had. I called their number and mentioned that a part in my machine was broken and they sent me two at no cost, no questions asked. When I was putting toget... See more
Company replied
Kind, attentive, and rapid support. Rep reached out within 24 hours. Figured out the problem and the part required. Shipped it fast and provided excellent instructions for self-repair. This is a base... See more
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1. Understood the problem(s] 2. Shipped replacement parts under warranty promptly without charging customer. 3. Had stock of needed parts for 14 year old Encore 4. Had informative DIY repair vidoe... See more
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Company details
Written by the company
Founded with the singular goal of helping people make the best-tasting cup of coffee at home by grinding freshly roasted beans right before brewing, using a precision burr grinder. More than 25 years later, Baratza is one of the most revered coffee grinder companies, sold in over 75 countries and proudly part of the BRG Group’s portfolio of innovative coffee products.
Contact info
United States
- 1-877-701-2021
- baratza.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Prompt and helpful advice
Prompt and helpful advice. Got me fixed up quick and sent me a free part to boot!
6 May 2026
Reply from Baratza
Thanks for sharing this. We are glad our team could help get things sorted quickly and provide the part you needed. Practical support and ready access to parts go a long way in keeping grinders in service.
Cheers,
Baratza
Great customer support!
Great customer support!
Helped me get the parts I need to keep my machine running fabulously.
6 May 2026
Reply from Baratza
Thank you for the kind review. We are glad our team could help you get the parts needed to keep your machine running well. Ready access to parts and support is a big part of keeping Baratza grinders in service.
Thanks again,
Baratza
I've owned my Baratza Encore for years…
I've owned my Baratza Encore for years now and have always been quite satisfied with the job it does for me. When I finally did have an issue with it, I called them and explained it to the lady that answered the phone and she immediately knew what the cause was and named the parts I needed and when I asked how much those would cost her answer that they would be free surprised me. A few days later I received them and the replacement was easy and it's back to grinding like new! Thank you SO much!
Dave F. in Kansas
4 May 2026
Reply from Baratza
Thanks for sharing this. We are glad our team could quickly identify the parts needed for your Encore and help get it back to grinding like new. Long-term parts support and repairability are central to how we back our grinders.
Cheers,
Baratza
Very helpful and knowledgeable
Very helpful and knowledgeable. Actually sent the last piece I needed for free. Some of the best customer service I've ever had.
28 April 2026
Reply from Baratza
We appreciate you taking the time to write. We are glad our team could help with the final part you needed and make the repair easier to complete. Practical parts support is a big part of keeping Baratza grinders in service.
Thanks again,
Baratza
Background broken ring burr holder for encore esp
Background broken ring burr holder foe encore esp bought 25 nov 2025.
Raised ticket on 23rd of March through sage who supplied the appliance.After Several phone calls that week found that the ticket had been forwarded to wrong dept on Baratza.
Eventually Baratza Support contacted me to say part ordered. Part finally arrived 27th April (over a month without grinder) due to no stock in UK. Find it bewildering that a part that is supposed to break to protect machine is not kept in large quantities. Not acceptable to be without a product for a month only owned for 5 months.
Simon
5 May 2026
Reply from Baratza
Dear Simon,
thank you for taking the time to share your experience. We understand how frustrating it can be to be without your grinder and to face delays, and we truly appreciate you bringing this to our attention. We are working hard to improve availability and processes to help ensure this does not happen again.
Kind regards,
Baratza.
Super Kundernservice
5 May 2026
Reply from Baratza
Vielen Dank für die positive Rückmeldung. Es freut uns, dass unser Support einen so guten Eindruck hinterlassen hat. Verlässliche Hilfe über die gesamte Lebensdauer eines Mahlwerks hinweg ist uns sehr wichtig.
Kind regards,
Baratza
Friendly and helpful customer service…
Friendly and helpful customer service rep. I don't remember his name now. It's been a couple of months since I bought the parts.
24 April 2026
Reply from Baratza
Thanks for sharing this. We are glad our team was helpful with the parts order and made the process a good one. Clear support and ready access to parts go a long way in keeping grinders running well.
Cheers,
Baratza
New burrs for my grinder.
Customer service representative was extremely helpful and helped me order the parts necessary to repair my grinder. The instructional documents were also extremely helpful in successfully finishing the repair.
30 April 2026
Reply from Baratza
Thank you for the kind review. We are glad our team could help you get the right parts ordered and that the instructions helped you complete the repair. Clear parts support and repair guidance are a big part of keeping Baratza grinders in service.
Thanks again,
Baratza
Amazing grinder and amazing customer service
Amazing grinder and amazing customer service. I've had the Vario W for 12 years. It started making some noise, and for some time it hasn't been grinding that great. It paid it's dues and was a great machine. I decided to contact support telling them what was wrong. They told me exactly what to replace, sent me videos, sent the parts. Now it's back to running like new! It is rare these days for a product to be made so incredibly well, with customer service to support it well past the warranty.
28 April 2026
Unprompted review
Reply from Baratza
We appreciate you taking the time to write. It means a lot to hear your Vario W has been in use for 12 years and that the right parts, videos, and guidance helped bring it back into shape. Long-term support and repairability are central to how we back our grinders.
Cheers,
Baratza
Positive experience
Your team was very quick to process a grinder replacement and the new unit is working without issue. Thanks so much.
24 April 2026
Reply from Baratza
Thanks for sharing this. We are glad the replacement was processed quickly and that the new grinder is working well. Dependable support over the long run is an important part of owning a Baratza grinder.
Kind regards,
Baratza
No Company is Doing it Like This
Y’all are very quick to respond to emails. You’re encouraging of me fixing the product myself which is rare, then you send me the part for free to fix it even though I’m sure my grinder is well past the official warranty time. I really haven’t encountered any other companies that are this dedicated to helping the customer solve the issue and not just suggest “buy a new one.” Would give you 10 stars honestly.
24 April 2026
Reply from Baratza
Thank you for the kind review. We are glad our team could help you keep your grinder going with clear guidance and the part you needed. Long-term support and repairability are a big part of how we back Baratza products.
Cheers,
Baratza
Phenomenal customer service
Phenomenal customer service - continues to provide great support even years out of warranty. Will stick with this company for life.
1 May 2026
Reply from Baratza
We appreciate you taking the time to write. It means a lot to hear that our support has remained helpful well beyond the warranty period. Keeping grinders working for the long run is central to how we support our customers.
Thanks again,
Baratza
The representative was very knowledgable, helpful and thorough.
The representative was very knowledgable, helpful and thorough. I was quickly shipped a replacement part and a link to a video tutorial on how to replace the part. The whole process was very simple.
1 May 2026
Reply from Baratza
Thanks for sharing this. We are glad our team could get the replacement part and video guidance to you quickly and make the process feel straightforward. Practical repair support is an important part of keeping Baratza grinders in service.
Kind regards,
Baratza
GREAT customer service A++
GREAT customer service A++. Had an issue w/ my coffee grinder that is 3yrs past the warranty period. Nonetheless, the customer support person was SUPER helpful and provided tutorial videos on how to DIY repair and also provided a replacement part.
1 May 2026
Reply from Baratza
Thanks for sharing this. We are glad our team could help with repair guidance and videos and provide the replacement part for your grinder. Long-term support and repairability remain a big part of how we back Baratza products.
Cheers,
Baratza
Absolutely stellar customer service…
Absolutely stellar customer service when my Encore grinder malfunctioned. The team supported me through the trouble-shooting process with clear directions. Ultimately a replacement was promptly shipped. This was the BEST service experience & I highly recommend Baratza for supporting their product.
24 March 2026
Reply from Baratza
We appreciate you taking the time to write. It is great to hear the team could help work through the Encore issue with clear guidance and get the replacement out promptly. Thoughtful support and practical parts help are central to keeping Baratza grinders in service.
Thanks again,
Baratza
Faster Response Needed!
My 30 day old Encore grinder stopped working. The small white wheel wore out. I contacted Customer Service and they said they would send me a new one. I received it almost 2 weeks later. I feel they should've sent it way faster.. My 150$ grinder was not able to be used for almost a month! I had to buy an inexpensive one to get by! They should've used FedEx or UPS instead of USPS!!
30 April 2026
Reply from Baratza
We're sorry the replacement took that long, especially with a nearly new Encore out of use in the meantime. After reviewing your case, it seems like the delay was from your postal carrier! Either way we are glad you got back to grinding!
Kind regards,
Baratza
Great customer experience
Great customer experience. Responsive, effective solution, and free.
24 April 2026
Reply from Baratza
Thank you for the kind review. We are glad our team could provide a clear solution and make the process straightforward. Reliable support and accessible parts are a big part of keeping Baratza grinders going.
Cheers,
Baratza
The people were of the highest quality
The people were of the highest quality
The replacement grinder does work but seems the adjustment cannot loosen to a more coarse grind....
Nit picky but takes a long time to grinnd for a pot of coffee
1 May 2026
Reply from Baratza
Thanks for sharing this. We are glad the team was helpful and that the replacement grinder is working, though we are sorry the adjustment range is not meeting your needs for a coarser grind. We will follow up directly to learn more about the setup and continue the conversation with you.
Kind regards,
Baratza
Unbelievably excellent customer service
This company has amazing customer service. I have an older Baratza grinder that needed repair to the burr and carrier parts. Turns out this item was purchase 26 years ago. I upgraded the burr first and purchased other associated damaged parts in another order. Company reps assisted with diagnosing and securing installation details. The grinder works better than ever. i was so impressed they worked so hard to keep me with my grinder. if i were forced to replace it i may have bought another one, or i may have shopped this elsewhere. They retained me for life.
6 March 2026
Reply from Baratza
We appreciate you taking the time to write. It means a great deal to hear that our team could help with diagnosis and installation details for an older grinder, and that the burr and carrier parts helped keep it going. Long-term parts support and repairability are a big part of how we back Baratza grinders.
Kind regards,
Baratza
Extremely helpful
So so helpful. She walked me through what I was doing to make sure that was the only part I needed and really helped me out. Best customer service I’ve ever received.
30 April 2026
Reply from Baratza
Thanks for sharing this. We are glad our team could walk through the issue carefully and help confirm the part you needed. Clear, thoughtful support makes a real difference when keeping a grinder in service.
Cheers,
Baratza
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