Banxe used to be a great solution for me to convert crypto and withdraw EUR via SEPA to my bank account. That setup was simple and cost-efficient. Recently, however, SEPA rails have been unavaila... See more
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Everything is conveniently available on one platform, without necessity to manage multiple passwords for different services. The interface is very clear and easy. The only small downside at the mom... See more
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The interface must be updated. Absence of mobile app and Apple Pay makes the experience less smooth. In the same time, payments are processed fast enough, got a support help pretty fast as well. Look... See more
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Absolutely disgusting company. Unable to transfer money out of account, card has never worked. Then was blocked without notice with £500 credit that seems to have disappeared into thin air, everyone s... See more
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Company details
Written by the company
A financial technology company that empowers people to seamlessly transact between cash and crypto. Investing, exchanging, sending, and receiving with cash+crypto can now be done in one convenient place. Simple. Safe. And centered around you. Putting you in total control of your finances. And your potential.
Contact info
United Kingdom
- support@banxe.com
- banxe.com
You should know
3.0
Average
72 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Banxe is the best online banking…
Banxe is the best online banking solution in the market:
Easy/Safety/ Friendly
6 February 2025
Unprompted review
Reply from Banxe
Hi Maksim,
We love hearing this -thank you for your support! Making banking easy, safe, and user friendly is exactly what we aim for, so it’s great to know you’re enjoying the experience.
If you ever need anything, we’re always here to help. Thanks for choosing Banxe!
Best,
The Banxe Team
Terribly buggy and slow service
Terribly buggy and slow service. I wasted a lot of time but couldn't even fully register. They don't accept water bills as proof of address as specified.
15 January 2025
Unprompted review
Reply from Banxe
Dear Vladimir,
We’re sorry to hear about your experience and understand how frustrating it must have been.
Regarding the proof of address issue, it appears the document uploaded had the wrong name, which is why it couldn't be accepted. We completely understand how this might have caused confusion and would be happy to help resolve this issue!
Our customer service team has already reached out to guide you through the registration process and answer any questions you might have. We’re committed to ensuring a smooth experience for you and would be happy to assist in resolving this quickly.
Please feel free to reply to our message or contact us directly.
Thanks for your patience, and we look forward to assisting you further!
The Banxe Team
Banxe didn’t return my money
I am disappointed with your service. I sent a wire transfer of $50 to my account. Since the wire fee is $150, I was promised the payment would be rejected, but this was not done. I couldn’t get my money back, nor can I deposit it into my account. Customer support responds quickly, but there is no effective resolution for the client. Moreover, to close the account, I still have to pay 20 euros — this is unreasonable. The price of the services does not match their quality. I don't recommend it.
16 December 2024
Unprompted review
Reply from Banxe
Dear Анна Кучерова,
Thank you for your feedback. We take all concerns seriously and appreciate the opportunity to clarify your experience.
Fee Structure:
The wire transfer fee you mentioned is incorrect. Banxe’s fee for USD SWIFT transfers is $110, not $150. This fee structure is clearly outlined in our pricing section on our website, ensuring transparency for all our clients.
Rejected Payment Policy:
As per Banxe’s terms, wire transfers with an amount less than the processing fee ($50 transfer with a $110 fee) are not eligible for rejection or refunds once processed. These terms are available publicly and ensure clarity regarding such transactions.
Account Closure Fee:
The €20 account closure fee is a standard charge applied to cover administrative costs. This fee is outlined in our pricing policy and is applied uniformly to all account closures.
We regret that this situation has left you dissatisfied, but it’s important to note that our policies are designed to maintain fairness and transparency for all clients. Should you have further questions or require additional assistance, our customer support team remains available to help resolve any outstanding concerns.
Thank you for sharing your thoughts, and we hope this provides clarity.
Sincerely,
The Banxe Team
I became a client of Banxe and opened…
I became a client of Banxe and opened an account in september. Atr first it was difficult to understand for me how to use mobile banking version. I appreciated the support of the service. The managers explained me politely and quickly how to make money transfer. In general it is convenient to use banxe account because there are two in one a fiat and a crypto wallet! I am satisfied with everything and I will continue to use the service.
10 November 2024
Reply from Banxe
Dear Natalia,
Thank you for sharing your positive experience with Banxe! We’re delighted to hear that our support team was able to assist you quickly.
It’s great to know you’re enjoying the convenience of having both fiat and crypto wallets in one account—it’s a feature we designed to make financial management seamless and versatile for our clients.
We’re thrilled that you’re satisfied with our service and look forward to supporting you in the future.
Thank you for choosing Banxe!
Kind regards,
The Banxe Team
Looks and acts like true scam
Pure scam. Very buggy and poor app.
Once you opened an account, you will be asked for another KYC for crypto, which duplicates the main KYC but done by other provider. That KYC has buggy algorithms and does not accept phone photos (I've tried a lot of options, it is always rejected as 'edited'). The support suggests nothing but to repeat the same. But the thing is that you may not know of 2nd KYC requirement until you want to withdraw fiat. After failing 2nd KYC due to bugs, you have no options to withdraw your crypto. Beware. Even if this 'bank' is functional, the amount of bugs and the lack of competence is overwhelming, you will lose a lot of time as well.
22 November 2024
Unprompted review
Reply from Banxe
Dear Alexander - Thank you for sharing your concerns and feedback. We’re sorry to hear about the frustrating experience you’ve had. We want to assure you that Banxe is a legitimate and fully compliant financial platform, and we take all client concerns very seriously.
The second KYC process is an additional security measure required for crypto-related transactions to ensure compliance with international regulations. While we understand it can be an inconvenience, this step is necessary to protect both our users and the platform.
That said, we acknowledge that the process may not always be as smooth as it should be, and we are actively working to improve the app, streamline verification, and address any technical issues. Your feedback about the KYC algorithms has been noted and escalated to the relevant team for review.
Our customer support team has reached out to you directly to assist with completing the verification process and resolving any issues you’re facing. We’re here to help and are committed to ensuring a better experience for you moving forward. Thank you for bringing this to our attention and for giving us the opportunity to improve.
Excellent Customer Experience and Easy Account Top-Up
I've had a great experience using Banxe! The platform is user-friendly and makes managing my finances super easy. Topping up my account is quick and hassle-free, which is a big plus. The customer support team is responsive and helpful, making the overall experience seamless. I highly recommend Banxe to anyone looking for a reliable and efficient financial service!
12 September 2024
Unprompted review
Reply from Banxe
Thank you for sharing your experience with us. We're so glad you've enjoyed using the platform.
Absolutely disgusting company
Absolutely disgusting company. Unable to transfer money out of account, card has never worked. Then was blocked without notice with £500 credit that seems to have disappeared into thin air, everyone saying about a good support team must be on the payroll because it’s email only, generic replies and long waits. Please look elsewhere if you are going to put your trust in a company. Has been the worst experience I’ve ever had with any company
6 September 2024
Unprompted review
Reply from Banxe
Dear Ryan! We are sorry to hear about your negative experience and would like to address your concerns directly. At Banxe, we are committed to providing secure and reliable financial services, and we take any issues like this very seriously.
Please note that we strive to resolve all customer issues as quickly as possible, and we apologise if our communication didn’t meet your expectations. We would appreciate the opportunity to investigate this further and resolve the matter, including the status of your blocked card and funds. Our support team will reach out to you directly once we've looked into the issue.
Thank you for your feedback, and we hope to improve your experience with Banxe.
The Banxe Team
Banxe is the Way to Go!
Banxe is the Way to Go!
Banxe has been awesome! Managing my money and crypto in one place is super convenient. The 2% cashback on my card is a sweet bonus, and the app is really easy to use.
9 July 2024
Unprompted review
Reply from Banxe
Thanks for sharing your feedback, Victoriya!
Ive been using Banxe for a while for…
Ive been using Banxe for a while for myself. Its just really reliable, like the alarm clock on my phone pr smth. It was always work. When i started a little web development business, I started using Banxe there as well the deal with crypto coming in and out. My accountant uses Xero(some bookkeeping software), and he said it's very good that Banxe integrates with it
2 May 2024
Unprompted review
Reply from Banxe
Thank you for your feedback.
I have a new request for the Banxe App…
I have a new request for the Banxe App to be available for Android users aswell ,you have launched an app only for iPhone users,please let me know if this is planned to coming up and when.
Waiting to hearing back from you soon.
Kinds Regards
5 June 2024
Unprompted review
Reply from Banxe
Thanks for your feedback, Cristian. We're working hard to expand our services, including the app. Please stay tuned for more details. Feel free to follow up on social media for updates.
Nightmare
Banxe.com? More like a nightmare of a banking experience. The user interface is a total mess – it's confusing and missing basic features. Can you believe there's no easy way to export statements? And don't get me started on making payments. It's a ridiculous process filled with unnecessary fields, making every transaction a pain.
But the real kicker is their compliance team. Absolute nightmare! They're like overbearing gatekeepers turning simple banking tasks into endless headaches. Honestly, it's like they're actively trying to make the experience as frustrating as possible.
29 December 2023
Unprompted review
Reply from Banxe
Thank you for sharing your concerns. We continuously work on enhancing our user experience and regularly update our product to improve its interface. Regarding statements, they can be quickly obtained from our support team, accessible via email and in-app chat, this usually takes less than a minute. Additionally, we're developing a feature to allow direct downloads of statements through the app.
Regarding payment processes, all required fields are standard and necessary for transaction completion. Our compliance practices strictly adhere to regulatory demands, ensuring we never ask for irrelevant information.
It's important to remember that payment processing sometimes involves multiple parties, like correspondent banks, which might lead to delays. Our team is always ready to assist with any inquiries, available through chat, email, and even video calls.
Lastly, please note the slight delays in account openings and payment processing during the holiday season, specifically Dec 25-26 and Jan 1-2, as previously communicated to our clients. We recommend considering this for your future banking needs.
No good experience
Hi all. Here is my sad experience with this bank.
Just "disappeared" my money.
I credited the money to my account in this bank, and then tried to buy USDT. Money (euro) instantly disappeared and USDT did not appear. Technical support is silent or knows nothing, there is no money :)
I also haven't received any confirmation to e-mail of the transaction and nothing is shown on the site. Just lost my money. I do NOT recommend using this financial company. And of course, I will file a complaint with the relevant regulatory authorities.
Best Regards
Mihal
NB:Addition. Since the Bank wrote the answer (it is below), I should note: the support service was the first to NOT contact me now, why lie? :). I myself contacted (with difficulty) the support service and asked the question, where is my money? Secondly: bank representatives write that my review is "misleading." Hey guys, where's my money? :). You still haven't returned them. And where am I "misleading"?
NBB.Fresh addition. It's been 4 days already. The funny guys from this "bank" still haven't given me my money. Moreover, they just deleted my account, apparently. I now do not have access to my account - it is not authorized. My error excluded: I have no debts, a clean account, no violations, everything is fine with the KYC, I work from the same computer and so on :). What is it - petty theft, "technical problems" or revenge for the review? We'll find out soon.But it's a terrific negative experience anyway.
20 April 2023
Unprompted review
Reply from Banxe
Hi Mihal, thank you for your feedback. We ask that you do not leave misleading reviews. Our support team has been in touch with you consistantly. They notified you that there was a technical glitch and that we're working on it. The full amount of your cryptocurrency will be credited to your wallet in the nearest future. Please stay in touch with support. Thank you for your patience.
A serious cutting-edge alternative
A serious cutting-edge alternative in offering alternative and complementary services to traditional finance banxe.com makes it easy to understand new technologies at the service of the community
Giovan Battista
6 March 2023
Unprompted review
Reply from Banxe
Thanks, Giovan! That's our goal - we strive to give an alternative to traditional banking with a large array of services that will enhance your every day life.
Amazing and transparent bank
Im using this bank from more than an year, never had a problem, I try several bank, but Im very happy to discovered banxe, I love it, its a complete bank with crypto service, very low fee exchanging Fiat to crypto and crypto to Fiat, deposit via sepa its very fast, withdrawing crypto also and the fee is very low, cant wait for the app to be online, the support response very fast, or trough the account or on telegram, I reccomend it to everyone, thanks banxe and sorry for my bad English 😊
6 March 2022
Unprompted review
Reply from Banxe
Thank you for your support. We're so excited to hear that our services are helpful.
It is very easy to use
It is very easy to use. They have low commissions - I recommend Banxe to everyone
6 March 2023
Unprompted review
Reply from Banxe
Thank you, George!
Banxe is the best
Banxe is one of the best crypto exchange platform I've come across, a super fast responsive Customer Support Service both on telegram and via email.
The only exchange platform that allows user to have easy community with the Banxe teams itself, it's one in a million. They also host superb contest for the community members to partake and rewards are received within a blink of an eye.
I love Banxe and would like you all to join.
8 September 2022
Unprompted review
Reply from Banxe
Thank you, Stephen, for sharing your opinion and for your continued support.
Extremely slow KYC verification and absolutely mediocre customer support
It's been almost a week, but I still haven't been able to complete my account signup yet due to the very slow KYC verification. Customer support is not exactly at the level of competitors, on the contrary...
31 October 2022
Unprompted review
Reply from Banxe
Thank you for sharing your experience. We continuously strive to improve and value our customers opinions. We're working on simplifying the process of opening an account. We also, recently, added multiple methods of communication with our team.
Bad bad bad "Bank"
Bad bad bad "Bank" after much communication about the referal program, the conditions have changed asking for a deposit of 50 € for every user. They are not honest, stay away from them.
25 October 2022
Unprompted review
Reply from Banxe
We're sorry your experience with the Referral Program wasn't what you expected. Our terms and conditions are listed on the website and we urge all our clients to review them.
Don't have any issues so far
Don't have any issues so far. When I was looking for an account which allowed me to withdraw crypto without any delays, Bance was the perfect solution.
13 July 2022
Unprompted review
Reply from Banxe
We're here to help. Thanks for your continues support.
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