Banxe used to be a great solution for me to convert crypto and withdraw EUR via SEPA to my bank account. That setup was simple and cost-efficient. Recently, however, SEPA rails have been unavaila... See more
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Everything is conveniently available on one platform, without necessity to manage multiple passwords for different services. The interface is very clear and easy. The only small downside at the mom... See more
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The interface must be updated. Absence of mobile app and Apple Pay makes the experience less smooth. In the same time, payments are processed fast enough, got a support help pretty fast as well. Look... See more
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Absolutely disgusting company. Unable to transfer money out of account, card has never worked. Then was blocked without notice with £500 credit that seems to have disappeared into thin air, everyone s... See more
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Company details
Written by the company
A financial technology company that empowers people to seamlessly transact between cash and crypto. Investing, exchanging, sending, and receiving with cash+crypto can now be done in one convenient place. Simple. Safe. And centered around you. Putting you in total control of your finances. And your potential.
Contact info
United Kingdom
- support@banxe.com
- banxe.com
You should know
3.0
Average
72 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I really enjoy the product
I really enjoy the product, great support team and excellent service. Highly recommend.
27 March 2026
Unprompted review
Reply from Banxe
Thanks for your feedback and support, Milana!
Everything is conveniently available
Everything is conveniently available on one platform, without necessity to manage multiple passwords for different services. The interface is very clear and easy.
The only small downside at the moment is that the card functionality is still limited. Hopefully, a multi-currency card will be available soon. Overall, it’s a promising platform.
4 March 2026
Unprompted review
Reply from Banxe
Marina, thanks a lot for the thoughtful review. We’re really glad you’re enjoying the “one platform” experience.
We also appreciate the honest note about the current card limitations. Card functionality is an active development area for us, and feedback like yours helps us prioritise what matters most. A multi-currency card is definitely the kind of upgrade we’re working towards.
Thanks again for your feedback and support!
-The Banxe Team
Terrible service
Terrible service, always problems, and now they update 5 eur/moth for the service, lol, good bye
26 February 2026
Unprompted review
Reply from Banxe
Thanks for your feedback. We’re sorry to hear you’ve been unhappy with the service and that the recent €5/month service fee update has influenced your decision.
The fee helps cover ongoing operational, security, and compliance costs required to provide regulated financial services.
If you’d like us to look into the issues you’ve experienced, please contact our support team with the email/phone linked to your account and any ticket or transaction references. We’ll review your case and respond directly.
— Banxe Team
Waiting for SEPA to Return
Banxe used to be a great solution for me to convert crypto and withdraw EUR via SEPA to my bank account. That setup was simple and cost-efficient.
Recently, however, SEPA rails have been unavailable for quite a while. As a result, I’ve had to use SWIFT transfers for EUR instead, which is noticeably more expensive. I understand that payment infrastructure updates can take time, and the team says SEPA should be back soon — I’m really hoping that happens.
For now, I’m leaving three stars, as that reflects my current experience. I’ll be happy to update the rating once SEPA is fully operational again.
11 February 2026
Unprompted review
Reply from Banxe
Thanks for the thoughtful review and for outlining your experience so clearly.
We’re pleased to confirm that SEPA payments are fully operational again. In addition, we now support both SEPA Standard and SEPA Instant, which means faster settlements during banking hours.
If you’re able to, please try a SEPA withdrawal again!
The Banxe Team
Reliable crypto-to-card solution despite a few bumps
I honestly don’t get some of the really harsh reviews here. I’ve had a couple of minor glitches myself, but nothing that made me panic or lose money. Most fintech apps have the occasional hiccup.
What matters to me is that I can top up my card from crypto and actually use it right away. I’ve done it late at night before paying for a flight, and another time on a Sunday when I needed to cover a hotel booking — both times it worked fine. That kind of flexibility is why I signed up in the first place.
Is it perfect? No. But it does what I need it to do, and for now that’s enough for me.
4 February 2026
Unprompted review
Reply from Banxe
Thanks for taking the time to share your perspective.
We’re glad Banxe has been reliable for you when it mattered.
We also appreciate you flagging the minor glitches. We’re continuously improving stability and performance, and feedback like this helps us focus on the right fixes. If you ever run into an issue you’d like us to look at, feel free to reach out to Support with a brief description and any relevant details.
The Banxe Team
The interface must be updated
The interface must be updated. Absence of mobile app and Apple Pay makes the experience less smooth. In the same time, payments are processed fast enough, got a support help pretty fast as well. Looks like the app is designed more for corporates. Hope it will be improved soon.
30 January 2026
Unprompted review
Reply from Banxe
Thanks for the feedback, Alex!
We hear you on the interface, and on how the lack of a mobile app and Apple Pay can make the experience feel less smooth .
We’re actively working on improving the product experience, including mobile-first usability and broader wallet/payment options, and feedback like yours helps us prioritise.
If you’re happy to share what you’d most want in a mobile app first (top-ups, card controls, transfers, notifications, etc.), our team would find that genuinely useful.
The Banxe Team
⚠️ WARNING avoid at all cost
⚠️ WARNING – Terrible Experience with Banxe.com
I strongly advise people to stay away from Banxe.com.
They suddenly closed my account while there was still money on it. When I asked them to return my remaining balance, they told me there was no money left, which is simply not true – I clearly know there was still a balance when the account was closed.
I then asked them to provide official account statements or proof showing that the balance was zero. They completely ignored this request and refused to send any documentation.
So to summarize:
• Account closed without proper explanation️ explanation
• Remaining funds never returned
• No proof provided
• Customer support avoids accountability
This feels extremely unprofessional and dishonest. Once they have your money, you might never see it again.
Use at your own risk. I regret trusting them.
30 December 2025
Unprompted review
Reply from Banxe
Dear Hailong,
Thank you for sharing this, and we’re genuinely sorry for the frustration this has caused.
To clarify: if there’s any remaining balance to be returned, we will return it. To process a payout, our Payments team must receive verified bank details for a UK/EU account in your (or your company’s) name - this is a standard security and compliance requirement.
Our Support team has contacted you multiple times with a request for your bank account details. As soon as you provide it, we’ll initiate the transfer of your funds.
Please contact us via in-app chat or Support email. We appologize for the incovinience and will do our best to resolve it promptly.
Our company made a transfer from our…
Our company made a transfer from our corporate account in another bank to our company’s account with this organization on October 29, 2025, and since then the money has still not been credited.
I immediately sent them the account statement to clearly show the source of the funds. For a long time, there was no response at all. Then, on November 6, 2025, they asked us to provide the company’s financial statements for 2024, which we sent on November 10, 2025 — and again, no reply.
This is completely unacceptable! The level of service is awful, communication is nonexistent, and they are holding our funds without explanation. Extremely disappointing experience — I strongly do not recommend this company.
Thank you for your response.
However, I must clarify that the information you provided does not reflect the actual sequence of events.
The transfer was initiated on 29.10.2025, and I immediately submitted all the required documents, including the payment system statement and confirmation of the debit. From that day on, I contacted your support every single day to check the status of the transaction.
Despite this, the request to the correspondent bank was only submitted by you on 06.11.2025.
On 10.11.2025, I once again provided all the requested documents, and then on 14.11.2025, you asked me to send the same documents again — and this happened only after I left a review here.
I would also like to draw your attention to the fact that at the moment two more of my transactions are still under review. I have already provided all the necessary information for them as well. I hope that this platform will help me again in resolving these issues. I regret choosing your service.
Unfortunately, this does not align with your claim of timely communication.
Additionally, my current issue remains unresolved — the transactions are still not being processed on your side.
I respect regulatory and compliance requirements, but I expect transparent communication, timely updates, and consistency in your actions. At this point, I would like to receive a clear explanation of the delays and an up-to-date status of the ongoing processing.
Thank you.
29 October 2025
Unprompted review
Reply from Banxe
Hi Alex,
Thank you for your review and for sharing the details of your experience.
We understand how stressful it can be when a business transfer is delayed, and we’re sorry for the frustration this situation has caused.
In this case, the incoming transfer to your Banxe business account was held by the correspondent bank for extended source-of-funds and compliance checks. As part of this process, the correspondent requested additional documentation. We communicated this information as soon as we could. Once the correspondent bank completed its review, the transfer was released and the payment was credited in full to your account. Our team informed you about the completion of the transaction and apologised for the inconvenience caused by this non-standard delay.
Regulatory checks of this nature are, unfortunately, outside of the usual processing timeframes, but they are mandatory for all parties involved. That said, we are continuously working on improving the clarity and frequency of our updates in such exceptional cases so that our clients have a better understanding of what is happening at each stage.
If you have any remaining questions, please feel free to contact us, and we will be happy to assist you.
The Banxe Team
The payment took forever to execute
The payment took forever to execute. SEPA payment for 3 days. SWIFT was stuck forever. We returned it after 3 weeks. After detailed review I discovered they are connected with Russian UBO. Guys, be careful.
15 July 2025
Unprompted review
Reply from Banxe
Dear Porsche Dream,
Thank you for sharing your feedback.
As outlined in Section 8.16 of our Terms and Conditions, outgoing payment transfers are typically processed within five business days (D+5) from the moment we receive and accept the payment instruction. For SEPA payments in EUR within the EEA, the standard execution time is generally three business days (D+3). Any potential delays or applicable fees are displayed transparently in the client’s Personal Profile when initiating a transaction.
Regarding your mention of UBOs, we would like to clarify that heritage – which is distinct from both citizenship and current residence – has no influence on our payment processing. All transactions are executed in strict compliance with applicable regulations, and all clients are treated equally under these requirements.
As we only have your public username, we’re unable to confirm your client status or review specific payment details. If you have an active case, please contact our support team at support@banxe.com so we can investigate promptly and provide a full update.
We appreciate the opportunity to address your concerns.
Total confusion so far and account still not working
I am in the U.K and Banxe don’t seem to provide a company crypto service.
I have been waiting for 2 weeks to fix the following issues:-
- Cannot view my GBP International account details (they are blurred out!)
- USD account suspended.
I finally received an e-mail requesting me to click a link and integrate an external crypto wallet with Banxe and all my problems will go away. Guess what? - I set up a wallet and the import into Banxe didn’t work. I have spent half a day messing around and have submitted another ticket. I don’t understand why I should have to do this to view and use my accounts. Sounds like poor design and programming.
Anyway, I will wait one more week and if nothing is resolved will close the account.
5 August 2025
Unprompted review
Reply from Banxe
Hello Stephen,
Thank you for taking the time to share your experience with us. We understand how frustrating this must have been, and our team has already looked into your case and replied to your support ticket. We’d be grateful if you could get back to us so we can move things forward quickly.
Just to clarify, SWIFT account details are issued individually and aren’t shown directly in your online account. We’ve sent them over to you and are here to guide you through the wallet integration or anything else you need help with.
We truly value having you with Banxe and want to make sure everything works smoothly for you.
The Banxe Team
Reply from Banxe
Dear Lewis,
We’re sorry to hear about your frustration. We understand how concerning it can be when access to an account is restricted.
To clarify, your account was closed in accordance with our internal policies, which we communicated to you directly. Following this, you were informed that your remaining funds could be withdrawn and we offered to assist you in processing the transfer, pending the details of your receiving bank account.
Unfortunately, due to the tone and content of further communication, we were unable to move forward without the necessary information.
We remain ready to support you with the withdrawal process. If you’re open to constructive dialogue, please contact us again via support@banxe.com and provide your updated bank account details so we can assist you promptly.
Sincerely,
Banxe Team
Absolutely amazing service
Absolutely amazing service! Super efficient, reliable, and user-friendly. Everything works smoothly, and the experience was even better than expected.
10 April 2025
Unprompted review
€20 fee just to close your account
Banxe imposes a €20 fee just to close your account, even if you’ve never activated your card or used the account in any way. This feels completely unreasonable and unfair, especially for customers who haven’t benefited from their services. Be cautious before signing up, unexpected charges like this can be frustrating.
23 February 2025
Unprompted review
Reply from Banxe
Dear Daniel,
We understand your concerns and appreciate your feedback. The €20 account closure fee is a standard administrative charge outlined in our Terms and Conditions, which all users agree to upon signing up. This fee helps cover operational costs associated with account maintenance and closure, regardless of usage.
We always encourage our clients to review our policies beforehand to ensure our services align with their expectations. If you have any questions or need assistance with your account, our support team is happy to help.
Best regards,
The Banxe Team
Reply from Banxe
Hi IGOR
Thank you! We’re lucky to have a dedicated team, and it’s always great to hear that their hard work is appreciated.
Cheers,
The Banxe Team
I’m using a web app during last 2,5…
I’m using a web app during last 2,5 years. It changed a lot, now they have not only crypto and sepa, but usd, cards and pounds. Works good. No troubles with withdrawals
20 February 2025
Reply from Banxe
Hi Helga!
It’s great to hear that you’ve been with us through Banxe's evolution. We’re always working to expand our services and improve the experience, so we’re glad to know everything is running smoothly for you.
Thanks for your support!
Cheers,
The Banxe Team
Excellent Support and Smooth Transactions
Banxe is an excellent financial service with a user-friendly interface and a wide range of features. I especially appreciate the prompt and professional customer support, which quickly resolves any issues. The service is stable, and transactions are processed swiftly without delays. I highly recommend it to anyone looking for a reliable and convenient financial solution!
17 February 2025
Reply from Banxe
Hi OLEKSANDR,
We appreciate your kind words!
Your recommendation means a lot to us, and we’re happy to have you as part of the Banxe community.
Cheers,
The Banxe Team
Terrible customer service.
20 February 2025
Reply from Banxe
Hi Andrew Anthony,
We’re sorry to hear that you are no longer satisfied with your experience. Providing efficient and helpful customer support is a top priority for us, and we’d love to understand more about what went wrong.
Please reach out to our support team so we can look into your concerns and work toward a resolution.
Best,
The Banxe Team
Do not get in guys, as getting out is paid
You get in for their crypto-fiat wonder-wallet. Just to find out that nothing works because KYC scanner is buggy.
And tech support says "everything is automated, we cannot do KYC manually".
So, nothing is working and you try to delete it, but they say "please pay 20 EUR if you want to close account, because you have clicked on Terms and Conditions."
And it is completely pointless to explain that nothing offered in this T&C works – they just confirm it is their standard to not supply service, but still get paid.
Probably they just sell personal data or inflate the user base or do some other shady stuff as there is no rational reason to put 20 EUR barrier (which is in reality around 80 EUR with swift fees) for closing of a disfunctional account.
So, do not get in guys, even though it looks free and shiny from the start. You'll pay on exit.
UPD1: Haha, they continued to misguide people even here.
Quote from their reply: "our support team cannot manually override the system"
False. Their scanner could not verify me even to send money to them. But, they DID "manual override of system" to get payment part work. Because they wanted money.
I even explicitly asked "hey how is it possible you did manual KYC to get my money, but cannot do same to unlock the service."
and then they started they "we cannot override scanner" nonsense.
Just another proof guys. They see only "fees" part in their Terms & Conditions and blind to "service" obligations in it.
19 February 2025
Unprompted review
Reply from Banxe
Hi Kirill,
We understand your frustration, and we appreciate you taking the time to share your experience. Transparency is important to us, which is why all account-related policies, including closure fees, are clearly outlined in our Terms and Conditions, which we encourage all clients to review before opening an account.
Regarding the KYC process, we strive to make verification as smooth as possible. Many factors are taken into consideration during this process, and for security and compliance reasons, our support team cannot manually override the system. We apologize if this caused any inconvenience.
As for account closure, the €20 fee is a standard administrative charge, which is also stated in our Terms and Conditions. This fee is separate from any additional processing costs, such as SWIFT fees, which may apply depending on the withdrawal method chosen by the client.
Additionally, we would like to highlight that Banxe also offers the Pro Wallet, a non-custodial crypto wallet that provides an alternative for users who prefer more control over their assets without requiring KYC verification. This may be a suitable option for those looking for a different way to manage their funds.
We regret that your experience didn’t meet your expectations, but we assure you that our practices align with industry standards and regulatory requirements. If you need further assistance, our support team remains available to help.
Best regards,
The Banxe Team
Do not signup for an account with this bank you have been warned!
What ever your thinking do not join this bank they are disastrous and a poor excuse of a bank if you want to be stressed then this is the bank for you however if you don’t wanna be stressed then look for a better bank there’s many out there but please do not sign up for a banxe account or your gonna wish you didn’t so be warned!
19 February 2025
Unprompted review
Reply from Banxe
Dear Carl,
We appreciate all feedback, and we would like to take a moment to address your concerns and clarify the situation.
Card Blocking: You accidentally blocked your own card, which temporarily disrupted access to your funds. As soon as we were made aware, our support team promptly reactivated the card to assist you.
Account Overdraft: You were advised that adding funds to your card was necessary to ensure its continued functionality. Unfortunately, this step was not completed, which led to an overdraft on your account. Recognizing the difficulties you were facing, our team stepped in and provided manual assistance as a goodwill measure.
We understand that financial matters can be frustrating, but repeatedly leaving misleading reviews and using them as leverage to demand compensation is not in good taste. Banxe operates transparently under clearly stated Terms and Conditions, which do not include monetary compensation outside of refunding a user’s own funds.
We remain committed to offering fair and professional support to all our clients. If you have further concerns, we encourage open and constructive dialogue through our official support channels.
Wishing you all the best,
The Banxe Team
Quick assistance to exchange funds and…
Quick assistance to exchange funds and prompt reply to my questions by email.
6 February 2025
Unprompted review
Reply from Banxe
Dear Laura,
We’re glad to hear you had a smooth experience. It’s great to know we met your expectations.
If you ever need anything else, feel free to reach out—we’re always happy to help!
The Bance Team
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