M&S Credit Card Reviews 

3,435
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 3,195 reviews, reviewers had a great experience with this company. Customers generally find the credit card easy to use and manage, appreciating the straightforward online banking and clear account overview. Many people value the card's features, such as reward schemes and security measures that detect unusual activity. The service is often described as helpful and efficient, with staff providing good support and advice. However, some customers also noted difficulties reaching customer service, citing issues with phone lines, accessibility for older users, or challenges speaking to a human representative. A few other people also felt that they experienced recurring problems with unrecognized transactions, low credit limits, or unexpected changes to payment methods.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some customers appreciating features like earning... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many customers reporting positive... See more

User experience

People report positive experiences with user experience, finding the app and online banking easy to use and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the credit card's... See more

Service

Customers consistently note positive experiences with service, often highlighting friendly and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve had my M&S card for many years and haven’t had too many issues with using the M&S Bank app other than when trying to adding it onto new IPads. I’ve found it difficult to send the required copy of... See more

Company replied

Rated 4 out of 5 stars

Generally I find use of card and rewards very good. However, I have just completed a minimum spend for June for £10 reward vouchers. This has disappeared from app, but no vouchers added to my acco... See more

Company replied

Rated 4 out of 5 stars

I had this 12 month zero interest credit card with M&S. The process of applying and approval was fast and efficient. However, contrary to the custom, the bank didn't notify me when the 12 month was co... See more

Company replied

Rated 5 out of 5 stars

I’ve just entered a competition though Marks and Spencer’s credit card to win tickets to the BBC Proms. This is a fabulous opportunity and it was so easy to choose which event and enter. It’s a reall... See more

Company replied


Company details

  1. Bank
  2. Financial Institution

Written by the company

M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years. We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(3,435)

3,116 reviews in the last 12 months

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Rated 5 out of 5 stars

Mobile Banking for me....

Ive had my card for years and although we have a pretty poor internet where I live I tend to pay via mobile banking and should I get stuck as our mobile phone connections can be just as bad as the internet there is always someone out there to help.

8 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Karen, thanks so much for your review! We're always here to help, whenever you need us. Thanks – Elena

Rated 4 out of 5 stars

Useful rewards to spend in M&S Stores

M&S Mastercard Credit Card offers useful rewards in terms of M&S Vouchers to spend in their stores in the previous quarter. The only drawback is that they are not as generous as other card providers in rewarding spending outside of M&S

1 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Chris, thank you for taking the time to leave a review. I'm glad to hear that you've been enjoying your rewards vouchers. We're always here to help whenever you need us. Thanks - Elena

Rated 5 out of 5 stars

Have a credit card and always find that…

Have a credit card and always find that M&S have always been good if a problem with the card or a scam they sort it straight away a happy customer

14 March 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Julie, thank you for taking the time to leave a wonderful review. I'm really glad that we could help when you needed us the most. Thanks – Elena

Rated 5 out of 5 stars

Credit card service.…

Have had my M&S credit card for many years. Whenever I have had to call I have been treated very professionally. Nothing has ever been too much of a problem
Efficient service.

29 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Sharon, thanks so much for your kind words, we're always here to help! Thanks – Elena

Rated 5 out of 5 stars

Recommend!

I’ve had a great experience with my credit card so I’m very happy. Transactions are handled smoothly and the customer service has been helpful when required. App is easy to navigate and it’s easy to keep track of spending and payments. I also like how quickly I can accumulate rewards points. I would recommend this card.

28 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Nicola, thank you so much for taking the time to leave us a review. It's great to hear that you've been enjoying using your M&S Credit Card and the rewards points. Thanks - Elena

Rated 2 out of 5 stars

I'm.sorry to say but I cant even sort…

I'm.sorry to say but I cant even sort the App out had the M & S card for about 2yrs it just wont let me in. No help from them.

19 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Pauline, we're sorry to hear you are having issues. If you call the team they will be able to assist you. You can find the ways to contact us on our website. Thanks for the feedback. - Kim

Rated 5 out of 5 stars

Well done Marks and Spencer.

I enjoy having a M & S Cedit Card, and a Sparks Card. The design and colour of the Credit Card is favourable. To apply for a credit card was very simple although it was a long time ago.
Paying a small fee every month entitles me to free coffee's and a gift several times a year, plus bonus points on shopping which I find useful.
The only thing I miss is a afternoon tea voucher for my birthday. Apart from that well done M & S.

28 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi, Its great the application process was simple, you enjoy using the card and th e Rewards club. Thanks for the feedback we will pass on to the product team. - Kim

Rated 5 out of 5 stars

Easy to use

I am very happy with M&S bank. I have had my card for many years now and have never had a problem with it. The site is easy to navigate and understand. And of course I enjoy the rewards that come with using it.

28 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Sue, This is music to our ears everything runs swell for you, and you easily navigate and manage the mobile banking whilst also benefitting from the rewards. Thank you for the feedback. - Kim

Rated 5 out of 5 stars

Very good system after many years using…

Very good system after many years using it I haven’t had any problems. I had to re-read new rewards to digest details and hope I’ve not missed anything.
I think if in doubt ask; everyone is very helpful and will do their best to put you right.
Club rewards I have found superb.

28 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi, Thanks for the feedback. Its fabulous that you haven't had any issues after having the account for many years, whilst you also enjoy the benefits of the Rewards club.- Kim

Rated 4 out of 5 stars

I used to love the M&S credit card and…

I used to love the M&S credit card and it has been my go to one. However an age old gripe is that you cannot download it as a CSV file. Lately I am not sure I fully understand or like the new rewards scheme

28 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Jacki, Thanks for the feedback. Its great you love the M&S credit card. We will feed back to the product team. - Kim

Rated 5 out of 5 stars

The go getters card

It is a grear card to possess , I find it particularly handy arranging travel money as I travel quite a bit . Then you have the opportunity to shop in srore and freshen up your holiday attire . Store opening hours are a benefit too as you can on a busy day pick your clothes and holiday cash at the same .

27 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi David, Its great you benefit from the currency and use the and frequently to treat yourself. Thanks for taking the time to leave feedback. - Kim

Rated 5 out of 5 stars

Very happy longstanding customer

I have owned an M&S credit card for many years going back to the days when it was only a charge card for M&S purchases, I have always been happy with the service and the app. Pleased with the cashback element when making purchases.

27 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi David, thanks so much for your kind words and for being a loyal customer, we're always here to help! Thanks – Elena

Rated 4 out of 5 stars

Great Card

Have been using the M&S credit card for a number of years. I like that I can use it for all of my shopping and build rewards.

27 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Nancie, Thanks for the feedback. Its great you have been a customer for a number of years and all works well whilst benefitting from the rewards. - Kim

Rated 4 out of 5 stars

I was surprised to be offered such a low Credit Limit

I was surprised to be offered such a low credit limit. Even after 12 months and having spent over £13,000 on th card all paid off ahead of time, they refuse to increase what is a very low credit limit. Other than that he card is great for our spending as we shop in M&S a lot and like the offers, free drinks and voucher system which gives a little bit back. The card is easy to pay online and it is easy for me to track where I am.

27 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Mike, thanks for the feedback. There are many factors to consider when reviewing a credit limit increase as well as consulting with credit reference agencies and using the information held. Its great you enjoy the online you are in control and enjoy the rewards club - Kim

Rated 5 out of 5 stars

Simple and easy to use

Simple and easy to use; queries responded to and investigated when odd/overseas payments are queried. Website easy to navigate and using the app means I get real time notifications when the card is used. Benefits have recently been revamped as have lots of other providers but still worth having as a little treat always goes down well.

27 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi, Thanks for the feedback. This is great everything works so well for you, and you enjoy the banking app and receiving the benefits of the rewards. - Kim

Rated 5 out of 5 stars

They are always helpful.

They are always helpful and in the past have contacted me about suspicious transactions on my credit card.

27 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Dr Bonsor, It's great we are here when you need us and the security team keep you informed. Thank you for taking the time to leave feedback. - Kim

Rated 3 out of 5 stars

I have had an M & S credit card for…

I have had an M & S credit card for many years now and up until I received my last statement, I had been very happy with how it worked. Unfortunately, I made a slight error when I repaid my balance last month & input the incorrect amount to be settled. This resulted in me owing M & S precisely 20 pence. They then charged me £27.03 in interest for this small obvious error on my part. To be fair to them, they did agree to remove the interest charge after I telephoned and complained. However, I do not think this is how loyal customers who make rare simple mistakes should be treated. I shall be looking for an alternative credit card provider.

9 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Mary, Thanks for the feedback. Its great the team refunded the interest for you. Have you considered a direct debit, so you can ensure correct amount is paid. - Kim

Rated 1 out of 5 stars

Disappointed

I have been an M&S credit card holder for around 20 years. My limit is £5k I always pay the full balance outstanding each month. Recently I asked to increase my limit to £7.5k, the reason for this was I was about to go on a cruise and as you have to use a card for expenses I wanted to ensure there was enough credit on my card. M&S responded by asking for proof of income etc. I understand why this would be needed for new customers but all they had to do in my case was to look at my payment record. Needless to say I will not be taking this further.

18 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Noreen, We understand your frustration. When a credit limit increase there are lots of things to consider, as a responsible lender we must ensure its affordable hence asking the proof of income. Thanks for the feedback. - Kim

Rated 5 out of 5 stars

The young lady I spoke to was very…

The young lady I spoke to was very polite and patient as she could tell I was a person past a certain age. She offered and did send me an email explaining how to reset my credit card pin

24 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Douglas, This is really lovely to hear when you needed the help the advisor was patient. This is what we would expect of the team, its great they helped to resolve your issue. Thanks for the feedback - Kim

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