Baltany UK Reviews 

578
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and finish of the watches, often noting they exceed expectations for the price point. Many people highlight the great value for money, finding the products comparable to much more expensive brands. Reviewers also frequently commend the quick and well-packaged delivery service. However, some customers experienced issues with watches stopping or having faulty components, such as loose hands or non-working handsets. A few others also felt that the delivery process could be problematic, with delays or watches being out of stock despite being advertised as available.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the watches for their excellent quality,... See more

Quality

Users describe positive interactions with quality, frequently highlighting the excellent craftsmanship and... See more

Delivery service

People report positive experiences with delivery service, often highlighting swift dispatch and quick... See more

Price

Reviewers highlight positive aspects of price, consistently praising the exceptional quality and design of... See more

Value for money

Consumers find the value for money to be exceptional, with many reviewers highlighting the high-end finish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a Crosshair dial dress watch from Baltany UK for my son. The quality of the finishing is exceptional at this price and I've seen worse finishing on Swiss watches costing ten time the cost of... See more

Rated 5 out of 5 stars

Quick delivery from the UK website and the watch is superb, looks every bit as good as much more expensive similar offerings from other well known brands. It's a mechanical movement too which is runni... See more

Rated 5 out of 5 stars

Very pleased with this watch. As an ex member of the armed forces I remember high quality watches like this for service use. Don’t have any requirement for day/date or arty farty dials - just a plain... See more

Rated 5 out of 5 stars

Excellent overall. The watch sizes are true to the originals and not oversized along with accurate vintage style dials and hand colours/designs. The only issue with Baltany I have is some of their wat... See more


Company details

  1. Watch Store

Written by the company

Baltany UK are the official UK partners of Baltany Watches – a microbrand that designs and manufactures retro-style watches at a price everyone can afford. We believe the quality and price of these beautiful retro watches are unmatched in the market, and we’re proud to be able to offer affordable, expertly crafted watches to discerning and stylish customers in the UK. We’re based in Nottingham, UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

578 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(578)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

nice watch

for the price and quality ,i can't fault this watch. arrived very promptly and well packaged. would certinately by another watch from this company.

18 January 2025
Rated 5 out of 5 stars

Very Positive

I have two of their watches and rest assured they are excellent. Well packaged, great designs and reliable.

11 February 2025
Unprompted review
Rated 4 out of 5 stars

Great looking watch

Looks great, nice quality watch and arrived quickly. Only thing I will say is that the lume is nowhere near as bright as on photos, it's very hard to see even after 'charging' it with a sun lamp for a day.

18 January 2025
Rated 5 out of 5 stars

Great watch but bad communications

Hi, because I wanted to actually see the watches in my hand, I ordered 3 with intention to return 2.
I found the communications with Baltany dreadful over the 2 weeks I communicated with Baltany. Very slow responses and never answering the telephone, which caused me concerns.
I am very pleased with my Retro Pilots Watch but have a niggling concern that if I have to contact again for any reasons, communication response will be bad.

28 December 2024
Baltany UK logo

Reply from Baltany UK

Hi there! I'm sorry if we didn't respond to your enquiries as fast as we would have liked, we are a very small team.

I'm pleased we were able to facilitate the returns of the watches you didn't want to keep, and we're thrilled you're happy with your final choice of the Retro Pilots Watch

Rated 5 out of 5 stars

Diver watch

I recently took receipt of my diver watch. Really like the quality feel of the watch and the way it was presented. Thank you very much.

3 January 2025
Unprompted review
Rated 2 out of 5 stars

Not happy with the watch.Paying by…

Not happy with the watch.Paying by Kalara with 3 payments,I have tried getting in touch with Baltany on how to return the watch & order a different one but all you get is a recorded message.I have left my number for them to get in touch with me but nothing so I would not recommend this company.

22 January 2025
Unprompted review
Baltany UK logo

Reply from Baltany UK

Hi there - I'm sorry if we've missed a message from you. Can you please email support@baltany.co.uk and we'll arrange a replacement or refund for you.

Rated 5 out of 5 stars

So impressed

Great service and even better quality, I was a bit sceptical but honesty couldn’t be happier. Well made, looks good, wears well, as in it is comfortable and so far keeps excellent time.

29 December 2024
Rated 1 out of 5 stars

Stay away from Baltany at all cost!!!!!

I’ve ordered an item from these guys on the 14/12/2024, on their site they claim they’ll deliver with in 3-5 working days. When I received my purchase confirmation email it said it’ll be delivered in 3-15 days. still, it was never delivered. Not only that, but I wasn’t even sent a tracking number nor an email informing me that the order was on its way.

Tried to get in touch by email, but they sent me a review request for an item that I’ve never received. Emailed them again to inquire and they sent me a tracking link to the Royal Mail website to show that the item was delivered. Where it was delivered, no-one knows. No photo evidence or who signed for it. Emailed, called again and left a voicemail but to no avail. Today’s the 7/1/25 no watch yet, and no communication from then.

Please stay away from these guys and safe yourself a lot of hassle. That’s just my personal experience. I’ll get my money back , and I’ll never ever buy anything nor will I recommend them for anyone.

14 December 2024
Baltany UK logo

Reply from Baltany UK

Hello - this is still under investigation with our team

To address your specific points, an email was sent with your Royal Mail tracking number the day after ordering. Tracking shows the watch was delivered to the address provided 5 days after ordering (slightly over our usual delivery window due to the Christmas period)

I'm sorry you didn't receive our email with tracking information. We are asking Royal Mail to help and we will contact you when we have heard more.

Rated 5 out of 5 stars

Great Watches

Great Watches. Good to have an Agent in the UK.
The Specification, design and build quality of these watches is excellent.
Incredible value for money.

15 December 2024
Rated 5 out of 5 stars

Field Watch

Bought a Field Watch from Baltany. Very simple, classic looking watch. Came in a presentation box, with leather glasses case. Good price, got a Black Friday deal.
Would recommend these watches.

26 November 2024

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