Extremely impressive pieces. I have two sons (18yrs old) and purchased a necklace and bracelet set for each of them for Christmas 2026. The quality, beauty, and durability of each piece are amazing. M... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had no idea this material would be so high quality and the shine isn’t fading away I been in the swimming pools, sauna, steam rooms and showers and everything still the same no break outs or irritat... See more
My chain is secure with the thick lock that allows me to feel confident it won’t break, quality is one of a kind and I don’t have to ever take it off no matter what! I have already ordered 3 Cuban gol... See more
Clear and concise marketing. Understood their goals thru out. Shipped very quickly and arrived as promised. Very good quality so far. And how can you go wrong with a lifetime warranty like this. You... See more
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional quality materials at a very…
Exceptional quality materials at a very affordable price! Customer service is exceptional! I was able to easily replace 2 items in my order for larger items of the same type, with no additional cost!
9 April 2025
Unprompted review
Reply from BALANZI
Hello there,
Thank you so much for your amazing review!
We’re so happy to hear that you're impressed with the quality and affordability of our products, and that our customer service team was able to assist you with your exchange. It’s always our goal to make sure you have the best experience possible!
If you ever need anything else, don’t hesitate to reach out. We’re here for you!
All the best,
Paul
BALANZI Support
I love the quality of my chain and…
I love the quality of my chain and bracelet
3 April 2025
Unprompted review
Reply from BALANZI
Hello there,
Thank you so much for your kind words!
We're absolutely delighted to hear that you love the quality of your chain and bracelet. Your satisfaction is our top priority, and feedback like yours truly inspires our team to keep delivering the very best.
If you ever have any questions or need assistance, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
All the best,
Paul
BALANZI Support
Excellent service
Excellent service, great quality would hundy p recommend and buy again!
19 March 2025
Reply from BALANZI
Hello there,
Thank you so much for your enthusiastic feedback!
We're delighted to hear that you found our service excellent and our product quality exceptional. Your recommendation means the world to us, and we're thrilled to know you'd choose to shop with us again.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
All the best,
Paul
BALANZI Support
Balanzi was informing every step of the…
Balanzi was informing every step of the way on my purchase. Where it was how long it would be. When the items arrived, they were perfect and exactly what I wanted. Will be ordering other items in the future.
28 March 2025
Unprompted review
Reply from BALANZI
Hello there,
Thank you for your wonderful feedback!
We're delighted to hear that you appreciated our proactive communication throughout your purchase journey and that your items arrived in perfect condition, meeting your expectations.
At BALANZI, we strive to keep our customers informed every step of the way, ensuring a seamless shopping experience. Your intention to order more items in the future is the highest compliment we could receive.
If you have any questions or need assistance with your next selection, please don't hesitate to reach out to us at support@balanzi.com. We look forward to serving you again soon!
All the best,
Paul
BALANZI Support
Reply from BALANZI
Hello there,
Thank you for your feedback!
We're thrilled to be recognized as "the real deal" and are delighted that our products and services have met your expectations. Your satisfaction is our highest priority, and your endorsement means the world to us.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
All the best,
Paul
BALANZI Support
Well pleased..…
From order to delivery every thing was smooth. The jewelry fit just fine and my wife loves the crucifix . What your company is doing i believe is offering a awesome product for less and the lifetime warranty is just mind blowing thanks
23 March 2025
Unprompted review
Reply from BALANZI
Hello there,
Thank you for your wonderful feedback! We’re delighted to hear that everything from the order to the delivery went smoothly and that the jewellery fits perfectly. It’s especially heartwarming to know that your wife loves the crucifix—what a thoughtful gift!
We’re also glad you appreciate the value we aim to offer. Providing high-quality pieces at a fair price, along with the added peace of mind from our lifetime warranty, is something we take pride in.
If you ever need assistance or are looking for your next piece, feel free to reach out. We truly appreciate your support and look forward to serving you again!
All the best,
Paul
BALANZI Support
Screams Quality and style
I’ve had my Balanzi 12mm chain now for a few weeks as a daily wearer and I can honestly say this chain is quality. The weight feels good, it maintains its lustre whether sweating in it at the gym, sleeping in in, showering and swimming in it. I’m thoroughly impressed at the design and I get compliments on it all the time. I’m so happy with this purchase that I’m thinking of getting a 2nd one in a slightly longer version for some variety. Absolutely recommend it.
6 March 2025
Unprompted review
Reply from BALANZI
Hello there,
Thank you for your amazing feedback! We’re thrilled to hear that your Balanzi 12mm chain has been holding up so well with your active lifestyle. It’s great to know that it maintains its shine through gym sessions, showers, and even swimming—that’s exactly the kind of durability we strive for.
We’re also glad you’re receiving so many compliments—it sounds like your chain is making a statement! If you’re thinking about adding a second one for some variety, that’s a fantastic idea. Layering different lengths can create a bold and stylish look. Feel free to reach out if you need any recommendations or assistance with your next purchase.
We truly appreciate your support and recommendation. Enjoy rocking your chain, and we look forward to helping you with your next piece!
All the best,
Paul
BALANZI Support
My chain came quickly in 5 days
My chain came quickly in 5 days, it was nice and heavy.. you can tell it's made with time and quality.. id def buy again from them again.. great customer service and I received alot of compliments on my chain.
10 March 2025
Unprompted review
Reply from BALANZI
Hello there,
Thank you for sharing your experience with us! We're thrilled to hear that your chain arrived quickly and that you’re enjoying its quality and weight. It’s wonderful to know you’ve received so many compliments—your support and kind words truly mean a lot to us.
We’re also grateful for your shoutout to our customer service team. Providing a seamless experience is always our goal, and it’s great to see it reflected in your feedback.
We can’t wait to have you shop with us again. If you ever have any questions or need assistance, feel free to reach out. Enjoy rocking your chain and all the compliments that come with it!
All the best,
Paul
BALANZI Support
My refund email was sent to me on…
I will admit my mistakes. I said that my refund was not returned. My credit card company made the mistake. After my last review, I must say that everything went great will shipping, returned also refund. No problem on their side
16 February 2025
Reply from BALANZI
Hello there,
Thank you for reaching out. We understand how important it is to receive your refund promptly, and we’re happy to clarify this for you.
After checking our system, we can confirm that your refund was successfully processed on February 26. While refunds typically reflect within 3-5 business days, processing times can sometimes vary depending on your bank or credit card provider.
Since we’ve already issued the refund, we highly recommend reaching out to your bank directly, as they should be able to provide more details on when the funds will be available in your account.
If there’s anything else we can assist with, please don’t hesitate to let us know—we’re happy to help!
All the best,
Paul
BALANZI Support
I love my Balanzi gold chain it is…
I love my Balanzi gold chain it is very heavy and looks pretty good
The best thing I experienced ordering from Balanzi is first their gold chains and second their customer support (Paul) they are very patient and helpful.
9 March 2025
Unprompted review
Reply from BALANZI
Hello there,
Wow! We truly appreciate your kind words and are thrilled to hear that you love your Balanzi gold chain. It’s great to know that the quality and weight met your expectations!
Your shoutout about our customer support (and me personally!) means a lot. We always strive to provide the best experience possible, and knowing that we could help make your order even better makes our day.
If you ever need anything in the future—whether it's styling tips, care advice, or assistance with another order—don’t hesitate to reach out. We're always happy to help!
Enjoy your chain, and thanks again for being a valued part of BALANZI!
All the best,
Paul
BALANZI Support
Bracelet 7.5 in is too short
18 February 2025
Reply from BALANZI
Hello there,
Thank you for reaching out and sharing your feedback on your order.
We're sorry to hear that the 7.5-inch bracelet isn't the perfect fit for you. Please reach out to us via email at support@balanzi.com, and we'll make sure to exchange your bracelet for one that fits you comfortably. Your satisfaction is our top priority, and we're here to help!
Looking forward to your email!
All the best,
Paul
BALANZI Support
Reply from BALANZI
Hello there,
Thank you so much for your awesome review—your "Greaaaaat i like it" truly made our day!
We’re thrilled to hear that you enjoyed your experience and appreciate your kind words. If you ever need anything or have more feedback, we’re here for you.
Looking forward to serving you again soon!
All the best,
Paul
BALANZI Support
High quality looking products
fast Delivery also high quality looking products
3 March 2025
Unprompted review
Reply from BALANZI
Hello there,
Thank you so much for the awesome review!
We're thrilled to hear that you enjoyed our fast delivery and high-quality products. Your feedback truly motivates our team to keep up the great work.
If there's anything more we can do for you, please don't hesitate to reach out.
We look forward to serving you again soon!
All the best,
Paul
BALANZI Support
Reply from BALANZI
Hello there,
Thank you so much for your kind review!
I'm thrilled to hear you appreciated our fast response and the credit we provided. It’s our goal to always deliver prompt and helpful service, and your feedback means the world to us.
If there's anything more we can do for you, please don’t hesitate to reach out. We're here to help and look forward to serving you again soon!
All the best,
Paul
BALANZI Support
So far so good
So far so good , I
Showered with the bracelet and the
Chain and bought still
Look
Like
New
.
18 February 2025
Reply from BALANZI
Hello there,
Thank you so much for your fantastic review!
We're delighted to hear that your bracelet and chain still look as good as new—even after a shower! It’s our mission to deliver both style and lasting quality, and your feedback confirms we're on the right track.
If there's anything more we can do for you or if you need any further assistance, please don't hesitate to reach out.
All the best,
Paul
BALANZI Support
Reply from BALANZI
Hello there,
Thank you so much for your wonderful review!
We're thrilled to hear that you appreciate the quality of our work and the substantial feel of our product. Your satisfaction is our top priority, and it's feedback like yours that keeps our team motivated.
If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!
All the best,
Paul
BALANZI Support
Keep it up with the truth communication…
Keep it up with the truth communication on the product you sell...
2 March 2025
Unprompted review
Reply from BALANZI
Hello there,
Thank you for your kind words and encouragement.
We’re committed to transparent, honest communication about our products because your trust is our greatest asset. Hearing that our dedication to truth resonates with you inspires our team to continue delivering excellence every day.
If you have any questions, please do not hesitate to reach out by email and we'll sort it out.
All the best,
Paul
BALANZI Support
Good product
Good product. Love my necklace, but clip on bracelet not very secure.
It opens up, and I’ve already almost lost it once, due to falling off.
15 February 2025
Reply from BALANZI
Hello there,
Thank you for sharing your feedback—we're thrilled you love your necklace! We’re sorry to hear about the clip-on bracelet issue. Your safety and satisfaction are our top priorities, so we’d love the opportunity to fix this.
Don't hesitate to get in touch with our customer support team so we can promptly send you an upgraded, more secure clasp at no extra cost.
Looking forward to your email!
All the best,
Paul
BALANZI Support
I thought the chain and bracelet would…
I thought the chain and bracelet would be more longer.
15 February 2025
Reply from BALANZI
Hello there,
Thank you for sharing your feedback with us.
We're sorry that the chain and bracelet didn’t meet your expectations in length. We take pride in every detail of our jewellery, and your satisfaction is our top priority.
Please feel free to reach out to our customer service team so we can explore options that might better suit your style and ensure you love your purchase.
We will be waiting for your email!
All the best,
Paul
BALANZI Support
Great experience really happy with my…
Great experience really happy with my products and I will be buying more, good quality price is very affordable 👌
24 February 2025
Unprompted review
Reply from BALANZI
Hello there,
Thank you for your amazing review!
We're delighted you had such a great experience and are happy with our products. Your kind words about our quality and affordability truly make our day.
We look forward to serving you again and exceeding your expectations in the future!
All the best,
Paul
BALANZI Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.