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Balance Coffee Reviews 

370
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers had a great experience with this company. Customers consistently praise the coffee for its exceptional taste and quality, noting its freshness, richness, and full flavor. Many appreciate that the products are clean, healthy, and free from toxins, which helps avoid stomach issues or jitters. Reviewers also highlight the excellent customer service, describing it as efficient, communicative, and quick to resolve issues. However, some people were dissatisfied with order and delivery services. Several customers reported issues like orders not dispatching, items never received, or significant delays. Some also noted a lack of communication or unresponsiveness from customer support regarding these specific delivery problems, with some orders taking weeks to arrive.

What people talk about most

Product

People report positive experiences with the product, often describing the coffee as excellent, delicious, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the coffee as excellent and in a... See more

Customer service

Customers had positive experiences with customer service, often describing the team as polite, quick to... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising fast and efficient delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Balance Coffee a few times now and since getting a coffee machine in January, it’s easily the best smelling and tasting coffee we’ve found. Every bag has been consistently fresh, rich, and... See more

Company replied

Rated 5 out of 5 stars

I've been on the search for clean, healthy, good tasting coffee for a long time. I came across Balance when I was investigating the chemical process of drying and storing coffee. No toxins, no mould,... See more

Company replied

Rated 5 out of 5 stars

I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc Marks... See more

Company replied

Rated 5 out of 5 stars

I JUST LOVE BALANCE!! This coffee is purely FANTASTIC! I’m currently under investigation for immune deficiency, my energy levels are low, at times my mood is low & I also have nights that I strug... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Store
  4. Coffee Wholesaler
  5. Health Food Store

Written by the company

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Contact info

4.2

Great

TrustScore 4 out of 5

370 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(370)

128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an obliging company Balance Coffee…

What an obliging company Balance Coffee is. Quick to respond to adjusting deliveries but most important Great Coffee — the best I’ve ever had
Smooth with all the nasties taken out .
Everyone who has it in my house loves it
Can’t recommend it more highly
Amazing choices of flavours and add ons. Try it.

29 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much, Janis! We’re over the moon to know you and your household are loving the coffee—cheers to more coffee sessions! ☕️

Rated 5 out of 5 stars

Happy with the outcome and service

Happy with the outcome and service. Balance Coffee are always helpful, prompt and courteous when dealing with order issues. I rarely sign up to subscriptions but this is one product and one company worth my time, investment and commitment.

26 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you, Charlie! We're honoured to have earned your trust—your support truly means everything to us. 🙏🏻

Rated 5 out of 5 stars

Thank you for caring about what matters

Delicious coffee – first one I’ve ever had that didn’t need milk. Just had that perfect flavour you always imagine coffee should have (like in movies). Now I’m thinking maybe the bitter taste in other coffees was because they weren’t pure. Love that this brand actually tests for all the nasty stuff. Really makes a difference – thank you!

27 February 2025
Unprompted review
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Reply from Balance Coffee

Thank you, Angela! It’s amazing to hear how much you’re enjoying the purity and flavour—your words mean a lot to us! Cheers ☕️

Rated 5 out of 5 stars

Getting started

I had the starter pack and wasn't disappointed 🙏🕺

19 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you, Matthew! We're so glad the starter pack hit the mark—here’s to many more great brews ahead! ☕💫

Rated 5 out of 5 stars

Excellent company

The excellence of customer service, the informative website and the very high quality of coffee all contribute to a pleasurable purchase experience. I found the coffee clean and free from contaminants -as the website points out. A very drinkable coffee (Stability Blend) with a touch of citrus that appeals to me. I tried making the coffee with aeropress, stove top and bean to cup ristretto and all methods produced a most satisfactory taste and mouthfeel. Pleased to recommend Balance Coffee most strongly.

20 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much, Crosby! We're grateful for your thoughtful feedback and thrilled to know you’re enjoying the Stability Blend across all your brew methods. Cheers! ☕️

Rated 5 out of 5 stars

I purchased three different types of…

I purchased three different types of beans and the Lions Mane Elixer from Balance. Royal Mail had some delivery issues however the support in helping to resolve them by the team at Balance was excellent. The coffee is Deee-licious - I've only tried the Rotate Espresso so far and it tastes exactly as described. I normally shop around to see what is new on the market but I will be a repeat customer from these guys. Don't miss out - try them.

26 February 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much, Ribeana! We're thrilled to have you with us and can’t wait for you to try the other blends too—your support means the world to us. ☕🧡

Rated 5 out of 5 stars

I love this coffee

I love this coffee. When I finished my subscription bag early i had to go back to my old premium supermarket stuff and did not enjoy it half as much. Great beans guys ☕️

10 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for your kind words, Tom! We're thrilled to hear you’re loving the coffee. ☕️✨

Rated 5 out of 5 stars

Great products and service

Great products and friendly, helpful customer service!

6 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for the wonderful words, Julienne! We are happy that you are enjoying the coffee! Cheers ☕️

Rated 5 out of 5 stars

Excellent Customer Service

Customer service was excellent.

New coffee arrived with no concern, packaged well, and prompt delivery. Brewed well and tastes good. Will use again.

5 March 2025
Unprompted review
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Reply from Balance Coffee

Glad to hear you’re happy with your order, Paul! We appreciate your support and look forward to serving you again. ☕😊

Rated 5 out of 5 stars

Lions Mane gets me focused for the day

I love a cup of lions mane coffee every morning. I am so much more alert and on my A game, genuinely feel like my brain has been flossed :)
It is a quality coffee and whilst it may seem a bit pricier than your supermarket roast it is worth the money and so much cheaper than a daily shop bought coffee. Love it!

4 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you for your amazing feedback! We're thrilled to hear you're enjoying the coffee and feeling the benefits. Your support means a lot to us! 😊☕

Rated 5 out of 5 stars

Love it the Coffee, easy Customer Service

I really enjoy the coffee, but I never really realised the actual benefit of it until recently when I ran out.
The company have been great to deal with Via email and fast to respond, easy to make changes to my subscription.
Looking forward to never running out again!

3 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you for your kind words, Mike! We're so glad to hear you've had a great experience with us. We appreciate your support and look forward to keeping you stocked with your favorite coffee! 😊☕

Rated 5 out of 5 stars

My wife bought me an aero press and a…

My wife bought me an aero press and a few packages of Balance's coffee. Fast to brew and tastes delicious.

Recently, bought new coffee from the shop on my own, but accidentally picked whole bean coffee. Wrote the team about the mistake and they quickly updated my order. Thanks!

28 February 2025
Unprompted review
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Reply from Balance Coffee

Thank you for your support, Oleg! We're so glad you're enjoying the coffee and that we could help with your order. Happy brewing! ☕😊

Rated 5 out of 5 stars

I can definitely recommend this company…

I can definitely recommend this company and the products I have tried so far. The coffee tastes clean, not bitter at all, and well-balanced. It is important that they test it for mold, heavy metals and other contaminants which are present in so many other brands. Delicious--a true pleasure!

20 February 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your kind words, Ingrid! We're thrilled to hear you're enjoying the clean, well-balanced taste of our coffee. Your support means the world to us! ☕

Rated 5 out of 5 stars

Excellent customer service!

When we experienced a recent delay in receiving our shipment from Royal Mail, Balance Coffee made things right by sending an overnight replacement order. They were professional, apologetic and responsive. Excellent customer service + fabulous coffee = Loyal repeat customers!

14 February 2025
Unprompted review
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Reply from Balance Coffee

Thank you for your kind words, Lisa! We're glad we could make things right and truly appreciate your support. Enjoy your coffee! ☕

Rated 5 out of 5 stars

Amazing coffee

Amazing coffee, wonderful company ethos.
Highly recommended x

17 February 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you for your kind words and recommendation! Cheers to more coffee sessions ☕

Rated 5 out of 5 stars

Great tasting and functional mushroom coffee

Absolutely love Balance have been drinking the Mushroom coffee now for as long as they have been producing it. I can honestly say it has literally changed my brain function.. At 54 I've never been sharper, if only this had been available during my younger years. The taste is incredible and with this stuff there is no spike and no low after. I love quality stuff and this is exactly what you get an ethical quality business and products, fast delivery and great service.

13 February 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you for your fantastic feedback, Nicola! It's wonderful to hear how much you’re enjoying the Mushroom Coffee and the positive impact it’s had. We truly appreciate your support and are delighted you value the quality and service we strive to provide. ☕

Rated 5 out of 5 stars

Lovely company and great products

The coffee and elixirs are excellent, and I always get really personal feeling service.

13 February 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much, Maitiu! We're really pleased to hear you're enjoying the coffee and elixirs. We truly appreciate your support and kind words! 😊☕

Rated 1 out of 5 stars

Be really careful with this company

Be really careful with this company. I ordered 3×1kg coffee and I received only 2kg. I am trying to get in contact with them for tree days ,but not a luck. I will not recommend to my friends. I still haven't try the coffee ,but costumer service is awful. You can't get in touch with real person only AI.

7 February 2025
Unprompted review
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Reply from Balance Coffee

Hello LLiyan, we sincerely apologise for the incomplete order and any frustration this has caused. We want to assure you that we have been responding to your messages, but we're not sure if our replies are reaching you. All responses should be going to your personal email address.

Rest assured, the missing coffee was sent to your address on February 7. We’ve also just sent you another email to follow up. Please check your inbox (including spam/junk folders), and if you still haven’t received our messages, kindly reach out to us directly at orders@balancecoffee.co.uk so we can assist you further.

Looking forward to hearing from you.

Rated 5 out of 5 stars

Great customer service! Great coffee!

I’ve tried quite a few ethical/chemical free coffees for espresso and I’m really liking Balance flavour. Got off to a rocky start with problems with my espresso machine but Balance adjusted the grind and sent me another packet free of charge!! Great customer service. Great coffee. Great company.

4 February 2025
Unprompted review

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