The refund policy says I could cancel before shipping, so I emailed the customer service within 30 minutes. The customer service, Alicia emailed me back that my order was shipped but it was clea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If you want your order within 3-7 days then maybe order elsewhere. It took my order nearly 3 weeks to arrive. That said, the bag is actually very good quality and looks good. If you don’t mind the... See more
Purchased bag, compression cubes and lunch bag, all great quality, def reccomend. Was missing item though this was potentially fault on my end, resolved and item sent out. Delivery quick, only negativ... See more
I contacted them because I could not find the button to reset my TSA code. It took a few emails that would have helped except that the model I have was discontinued. I eventually found the way to... See more
Company details
Written by the company
BAGSMART Making Carry Smarter! Explore our selection of various travel accessories, from hanging toiletry bag, laptop backpack, to duffel & more. Pack Smart with BAGSMART
Contact info
8 The Green Suite A, 19901 , Dover,DE, United States
- service@bagsmart.com
- bagsmart.com
3.1
Average
283 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lightweight and compact
This backpack is a traveler’s dream! It’s incredibly convenient to use—everything is easy to access, making it perfect for flights, road trips, or weekend getaways. The size and layout are just right for staying organized without feeling overpacked.
18 January 2025
Colours are represented completely…
Colours are represented completely differently on the website. I got a strong purple colour when ordering a navy blue and my partner ordered black and got a grey so be mindful.
Quality isn't fantastic either, feels pretty flimsy and cheap. Would not pay the price tag for this. I will probably just use this as a gym bag now. Look into temu bags, probably similar quality. $120AUD for a $60 bag at best.
I asked for an exchange. Customer service said that it will only be exchanged at the cost of the customer. Not ideal.
1 February 2025
Unprompted review
Reply from Bagsmart
We apologize for the bad shopping experience. Please contact our after-sales service email:auservice@bagsmart.com and will gladly assist you with the best solution.
We are always improving our products and services to ensure that such an issue does not arise again.
Great for daily use
Great for daily use and the color is good. The drawback is that there are no external pockets, which makes it slightly less convenient to access items.
11 January 2025
Lots of space
I love this backpack! I usually leave the backpack on the floor near me and it’s held up pretty well there are no stains, rips or tears. This backpack fits everything I need!
22 December 2024
Bags poor quality and zips look cheap...
5 February 2025
Unprompted review
Reply from Bagsmart
We apologize for the bad shopping experience. Please contact our after-sales service email:service@bagsmart.com and will gladly assist you with the best solution.
We are always improving our products and services to ensure that such an issue does not arise again.
No response to email
I appreciate your response to my review a few days ago. You asked me to email your service address. I have already done that twice with no response. The order # is BS2024132966. I need a refund please. Thank you.
23 January 2025
Unprompted review
Reply from Bagsmart
We sincerely apologize, but we have replied to each of your emails. Sometimes, emails can mistakenly end up in the spam folder. Could you please check your mailbox again?
Another Scam?!
Having placed and order on 30th November this has not arrived. The tracking details 17 Track have been reported on here as a scam with requests to close them down. I’ve tried to contact Bagsmart but still nothing. Have now reached out to PayPal for help!
30 November 2024
Unprompted review
Reply from Bagsmart
We sincerely apologize for the delay in the shipping of your order. Due to high shipment volume and customs clearance, the delivery process has been temporarily delayed. Please rest assured that we are actively coordinating with the shipping company to expedite the delivery of your package.
According to the latest logistics information, your parcel has now arrived at the UK hub and we are confident that you will receive it soon.
We apologize for any confusion caused by the tracking service, and we appreciate your patience.
Purchased a bag with a USB port for…
Purchased a bag with a USB port for charging a device. The response I got was “the usb port is not guaranteed to work.”
11 December 2024
Unprompted review
Reply from Bagsmart
We sincerely apologize for the inconvenience caused by the uncertainty of the USB port functionality.
Here a clear explanation of the USB Charging Port:
USB Charging Port: With an inside charging cable and an outside USB port, the backpack offers an easy way to charge your devices and no longer need to hold your power bank in your hand while walking or cycling.
To use USB Charging Port. You need to connect your charger bank inside the backpack and then charge your Phone through the port on the outside of the backpack.
We understand your concern and disappointment. We are currently looking into this issue and solve it. In the meantime, if you have any further questions or need assistance, please don't hesitate to contact our customer service team: service@bagsmart.com. We value your patronage and will do our best to make it up to you.
Surprising bag
Very pleasantly surprised, especially surprised to find this lunch bag has Built-in mesh pocket stores small essentials or snacks
21 October 2024
Unprompted review
Space-Saving and Practical
This bag’s design is both compact and spacious! The hanging feature allows me to save space in the bathroom, and the multiple compartments keep my products neatly organized and easy to access. It’s the perfect travel companion for any trip.
28 October 2024
Unprompted review
Wish the bag bigger
I love this bag, I just wish it was a little bit bigger!
15 October 2024
Unprompted review
Trusty Lunch Bag
It's roomy and perfect for packing up every nibble and nosh.
12 October 2024
Unprompted review
Perfect for On-the-Go Moms
This backpack can hold everything I need for outings—pacifier case, changing pad, and even an insulated bottle bag to keep drinks warm. Super convenient!
14 October 2024
Unprompted review
Poor customer service
Poor customer service or I should say no customer service at all.
Been trying to contact customer service via email and messenger, read but no response, better make sure you don’t need any service from them before you make your order.
26 November 2024
Unprompted review
Reply from Bagsmart
We sincerely apologize, but we responded to your email last week. Sometimes, emails can mistakenly end up in the spam folder. Could you please check your mailbox again?
cute bag
cute bag, love it, very useful. wish it was abit bigger though!
4 October 2024
Unprompted review
Perfect Toiletry Bag
Perfect size and priced well. This is sturdy with many areas to hold everything you need. Awesome bag; highly recommend.
15 September 2024
Unprompted review
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