Bagsmart Reviews 279

I would never purchase an item from this company again. Customer service is terrible. I keep getting a response that they will respond in 24 hours and that I need to be patient. They offered alternatives to return and refund that I wasn’t interested in. The backpack did not meet expectations.

I like the backpack bags I got but I don't need a tote I ordered and trying to reach customer service is making me crazy! Each email I send comes back to me with just my message quoted in it....nothing from customer service. No instructions or return steps. It's like I'm in grade school and other other person is literally repeating my sentences word for word and nothing else. I don't know if I'll ever get a reply...and it's so frustrating. I've tried a new email, tried sending a message from the website. They all get merged into the same ticket and nothing changes. Arhggg

Edited to add - after posting this review, customer service finally replied with something helpful. I was given instructions how to return the bag - but return shipping is on me (to an address in New Jersey) as is sending the return info to Bagnet since they don't provide a shipping label.

I ordered two items. backpack that really loved however the second item did not. It was super difficult to return and get a refund each time I would send a email they would not answer directly and pushing for me to keep that second item even though did not want. I wanted my full money back as I was within there return policy. It took 4 emails until they final gave me the return address and accepted that I return. I also had to pay for shipping which was more then half the price of item. I would not recommend Bagsmart.

The overall design and capacity is fine, but there is some lack of space when you put in jewelry.

I do the love the color, but it seemed a little darker in the photos, which is the reason for the 4 stars. Overall,I am really happy with it.

It fits under plane seats. Perfect to use for weekend trips. It zips easy and has a carry handle on top and straps that are comfortable. It has a couple outside zip pockets which are perfectly sized for things you need quick access to. It has a strap inside to hold items in place as well.

The lightweight design allows me to carry it every day without feeling heavy, making it perfect for those who need to travel frequently.

Had a issue with a product and contacted the support email and within an hour had a response and by the end of that day I had another replacement product shipped out! I am super impressed by this amazing customer service, well done BAGSMART!

I love the color I got and my friends say they look great!

The delivery was slightly late, but customer service was prompt in responding and being helpful.

The delivery was fast and the package arrived neatly and tightly packed.

The bag is very well made, the zipper is smooth, the only disadvantage is that the color is a little darker

Im quite disappointed. I received the package 2 days ago. It arrived later than I expected.

Love these packing cubes. I use them to travel always now. They organize my clothes, undies and socks.But the color I originally ordered is out of stock. Overall, it is great.

SO MANY POCKETS. This is the biggest day bag I've ever had and I love it. If only the price was cheaper.

Bag has eventually (several weeks) arrived and thankfully I like it so I have amended my review. Just be aware that they ship directly from China. The web domain is a bit misleading. In my experience things coming direct from China are impossible to return despite the policy ‘return fee paid by customer’

This backpack is a traveler’s dream! It’s incredibly convenient to use—everything is easy to access, making it perfect for flights, road trips, or weekend getaways. The size and layout are just right for staying organized without feeling overpacked.

Colours are represented completely differently on the website. I got a strong purple colour when ordering a navy blue and my partner ordered black and got a grey so be mindful.

Quality isn't fantastic either, feels pretty flimsy and cheap. Would not pay the price tag for this. I will probably just use this as a gym bag now. Look into temu bags, probably similar quality. $120AUD for a $60 bag at best.

I asked for an exchange. Customer service said that it will only be exchanged at the cost of the customer. Not ideal.

Great for daily use and the color is good. The drawback is that there are no external pockets, which makes it slightly less convenient to access items.

I love this backpack! I usually leave the backpack on the floor near me and it’s held up pretty well there are no stains, rips or tears. This backpack fits everything I need!