Bagista Reviews 

1,565
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are often in pristine, immaculate condition and exactly as described, frequently indistinguishable from new. Many people appreciate that bags come with authentic certificates and are carefully handled and beautifully wrapped, ensuring peace of mind with their purchases. The service is highlighted as professional, efficient, and smooth, with many appreciating the excellent communication and quick updates throughout the process. Reviewers also commend the staff for being incredibly helpful, knowledgeable, and going above and beyond to ensure a pleasant and hassle-free experience.

What people talk about most

Product

People report positive experiences with product quality, often finding items to be in pristine or mint... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, responsiveness,... See more

User experience

Clients share positive opinions on user experience, frequently describing it as seamless, smooth, and easy,... See more

Quality

Customers had positive experiences with quality, consistently reporting that items arrived in pristine, mint,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

I have just bought and sold a bag in Bagista and both processes were so easy. I’m delighted with my new bag and my selling experience was equally great. Special thanks to Dominic, who went above and... See more

Rated 5 out of 5 stars

As soon as I walked in Charleen who assisted me was incredibly pleasant , cheerful, helpful, and honest about what bag suited my frame on the 2 Hermes Constance bags I was interested in. I will be goi... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,565)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

One of the very few resale shops in London that are trusted in my opinion. The stock there is impressive and the service is brilliant and lovely. Found some great pieces from them and for sure will be back next time I’m in London. Shoutout to Neda, who got me sucked into Bagista :)

30 May 2025
Unprompted review
Rated 5 out of 5 stars

So happy with the customer service I…

So happy with the customer service I have received again from Bagista! They are a fantastic company. I always receive great communication from the team whenever I make contact, and I feel they are incredibly trustworthy. Thank you!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

The Wonderful Domynikas!

I just sold my handbag through Bagista, and I couldn’t be happier with the overall experience. From start to finish, everything felt seamless and trustworthy.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Mindy was amazing! She was super helpful and had such great energy the whole time. She really made the experience easy and enjoyable. Big thanks to her and the company for such great service!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience thanks to Mindy

Have sold and bought a few bags this year with Bagista. The experience has been great - shout out to Mindy who is very knowledgeable, responsive and has made the process smooth and hassle-free. Would work with them again and worth checking out the amazing bag selections they offer.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

My first time selling with Bagista and I’m very pleased with the result.They took my bag on consignment and it was sold within a couple of weeks. Some sites pressure you to accept a lower price for the sake of a sale but there was none of that. Very clear and professional in their process and their comms. Will be my first choice reseller in future.

22 September 2025
Unprompted review
Rated 4 out of 5 stars

Friendly

Friendly, yet professional and timely service.
Trustworthy and reliable.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

10 out of 10 bag and service!

Amazing service and amazing bags! Love the experience. Super quick delivery and quality packaging!
Bought my Lv bag there the other day and it’s beyond my expectations, I am in love 😻 exactly as described, immaculate condition. Super happy and will be coming back for more! Thanks so much Bagista!

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I came here to buy my first Hermes bag, on the visit I suddenly realised I wanted something different from what they had in stock at that moment. My experience was very smooth thanks to Rai, she solved everything easy and professional, staying in touch with all the updates. Thank you Rai and Bagista

16 July 2025
Unprompted review
Rated 5 out of 5 stars

This was such an easy and wonderful…

This was such an easy and wonderful experience. This was my first pre-loved item and it was just as described. In my eyes, it was absolutely perfect. Bagista has boosted my confidence in shopping the pre-loved market and I will definitely purchase from them again.

14 August 2025
Rated 5 out of 5 stars

I have just purchased a beautiful…

I have just purchased a beautiful Chanel handbag from Bagista. I have to say Dominykas was fabulous in providing a great service to me, the handbag was exactly as described and I could not be happier with it. I would definitely recommend this company, I will definitely be using Dominykas and Bagista again. Karen

14 August 2025
Unprompted review

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