Badger & Brown Reviews 

Beautifully engraved ring, which was delivered in good time after ordering.

After my initial mistake of putting a much too detailed design of my family crest to be engraved on a signet ring, Chris and the team were very accommodating in allowing me to send back the ring (which did not turn out as I had hoped) and work out a compromise to create a new one with a much simpler design at half of the original price. I would recommend being absolutely sure of the design you submit initially as I had hoped and asked for mock ups from the team but understandably at this time of year they were very busy and so they could not do so and the ring ended up being engraved with the exact design I had submitted which was too detailed and busy.
As mentioned though, Chris was exceptionally accommodating and communicative and we were able to work out a compromise and hopefully my new and improved signet ring will arrive very soon.

I emailed to enquire about delivery times, they got back to me the same day & the cufflinks arrived promptly even at this busy time of the year. Also great cufflinks, bought for my son who loved them.
Many thanks

I have ordered a few times from this company and each time I am very impressed with the quality of the products along with the fantastic customer service. I made a mistake with my order so I called the team and they couldn’t be any more helpful in amending my order for me.

Had an awful time with their customer service rep Chris Lee. Not only was he unhelpful but he actually emailed me to give me a hard time about a review I left. I do have screenshots of these messages from Chris and do plan to take this matter further. It is never ok to be mean

I have just received the Tesla cufflinks that I ordered.
They are really lovely and the gift box that I paid extra for is well worth the money.
I had problems ordering initially but the main thing is that the product is a quality one which it certainly is.

The worst company I have ever dealt with. I ordered a ring and contacted the company prior to order to confirm next day delivery actually meant that, to which they replied of course!!!!

When the ring had still not arrived three days later I called to see why it had not. His response was ‘that’s the risk you take ordering at this time of year’. He was rude and ignorant and hung up on my partner when she questioned his logic.

When the product did arrive the engraving is tiny and off centre and the ring is t true to size!!! Avoid this company at all costs the owner is a clown …

Update on your fake response

The Utter nonsense the owner has written below just proves he is a clown… I only wish I’d looked at all the other reviews on here before ordering…. It is clear the customer service is shocking so at least I know it wasnt just me…. As for lying about the poor workmanship, well you sir know the products you are sending out are rubbish…. My order was chucked in the bin it arrived and I saw how crap it was… id rather lose the money than deal with an imbecile like you…. And the reason you don’t like these reviews is unlike on your site you can’t remove the ones that show your shoddy business up for what it is…

Absolutely beautiful pair of cufflinks for my son’s wedding! Thank you 🤩

This company have just told me this; "Ian, rearrange this famous saying, "Off piss". He then put the phone down. Absolutely appalling to say the very least. All I did was question the time it took to communicate with a potential customer. I tape all my calls.

Excellent.
I ordered an engraved tie pin with a photo of my fiancé’s parents in it for our wedding. Also an engraved box.
Really good quality, a beautiful remembrance gift.
My fiancé was so pleased.
The engraving was superb. Real thought had gone into the way the box was engraved. I wish I could thank the engraver personally.

If it weren’t for the other reviews, I’d think this was a fraudulent business. I worked for a small business previously so I really don’t like to leave a negative review like this and have tried to be really patient.

I ordered almost a year ago online and was told the cufflinks were out of stock so there would be a delay in me receiving them. Everything seemed fine and good customer service.

It’s now been months with no further communication, no refund, and no cufflinks shipped.

I’m sure this is just a one off error and that had I received my order it would’ve been excellent. But it could’ve been resolved easily and far sooner hence this review.

The cuff links are nice quality and a good price, I had issues with the engraving as the font was hard to read. My initial contact with the company wasn’t great. I emailed and sent pictures and the final response was, that’s the way the font looks and some numbers are longer. However this is not reflected in any of their online font images. I really hope they give a better view of fonts as I have read in other reviews others commenting the same. So after leaving a poor review I have received a new pair for which I am really grateful. Would have been a 5 star review if they’d been great from the beginning.

Swift process between ordering and receiving purchase! The Tie Slide is of a very good Quality..Impressed.

SCAM !!!
Never order from this seller !!!
My order number is #141620. I ordered on 26th August 2024, and until now, 23rd September 2024, I have never received it.
They just sent a fake Royal Mail tracking number. It always shows, "An update will only be provided when we attempt to deliver your item."

Customers should be aware on notification on delivery time, got message it will be 7 days , been 11 days still no delivery and already passed birthday date was ment for.

Tie slip with engraved personalised name was purchased online which was of excellent quality in an elegant gift box. Great idea for a unique gift.

Beyond perfect

Very disappointed. Engraving was not as expected. Advised company of my dissatisfaction. Requested photographs which I sent. No offer of replacement ring or return for refund. I intended to order matching cufflinks and tie pin but won’t order from this company again.

We’ve used this company several times for buying gifts .We and the recipient have always been delighted with the finished item which have been engraved to order . Beautiful bespoke items and fabulous service . We can highly recommend buying from this company you won’t be disappointed.

I ordered 7 personalised coat of arms cufflinks. The first set arrived and I could not read the surnames as they were too small, in addition, the family crest was off centre on several of the items. What was sent was not as per the proof I had approved. To B&B's credit, they agreed to re-make them by tweaking the design slightly. I did make the point several times in writing, that the most important element was that the surnames at the bottom were legible. They issued me (what is apparent now) a very zoomed in close up picture of one of the new cufflinks, and it appeared ok. However, once received, there was the same issue. The lettering was illegible to the naked eye, irrespective of what a close up picture showed. I was now very frustrated and disappointment as these were gifts to my Groomsmen party and it was now too late with the big day only days away. I complained again but this time was met with excuses, sarcastic remarks regarding the zoomed in picture vs naked eye and regarding expectations on a 16mm width cufflink. I then had protracted exchange with a the owner named Chris Lee. As we reached stalemate on our views of the cufflink, I invited him to come and see them for himself which is when Mr. Lee went quiet.