Badger & Brown Reviews 

5,360
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers had a great experience with this company. Customers frequently praise products like cufflinks and signet rings for their beautiful design and superb quality, often exceeding expectations. The ordering process is straightforward and efficient, with many appreciating quick turnarounds for bespoke items. Customer service is consistently highlighted for being helpful, responsive, and effective in resolving inquiries, ensuring a smooth experience. However, some customers noted concerns about product quality, particularly with engraving. Several found text on engraved items illegible, too small, or faint, causing disappointment. A few others also felt customer care was lacking, citing a perceived absence of empathy or resolution.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, appearance, and overall... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the superb quality of items, such as the... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and prompt... See more

Service

Customers had positive experiences with service, with many describing it as amazing, first-class, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent and amazing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class service. Having been let down by another supplier, I placed a last minute order for a very special Birthday present. The gift included some bespoke engraving so I was unsure i... See more

Rated 5 out of 5 stars

I ordered a pair of engraved cufflinks and couldn’t be happier with the experience. They aren’t the cheapest option out there, but they are absolutely worth the price. The quality is second to non... See more

Company replied

Rated 5 out of 5 stars

Just such amazing service. Put an order in on a Sunday evening for bespoke engraved cufflinks. When I’d placed the order I realised the delivery time was likely to be too late to give them prior to gr... See more

Rated 5 out of 5 stars

Fantastic chunky signet ring in stainless steel. The proportions are perfect. They went above and beyond to get family crest engraving right. Delivered in 2 days from order, amazing.


Company details

  1. Men's Clothing Store

Information provided by various external sources

Badger & Brown are an independent, family-run business dedicated to mens accessories. We have been manufacturing and retailing cufflinks for many years. Our philosophy is to handcraft high-end cufflinks and sell at an affordable price. Badger & Brown specialise in tailoring the right product for you, whether it be spiderman cufflinks for the Marvel fan in your life, or a personalised set for a groomsman, we thrive on creating beautiful cufflinks. All the cufflinks we offer can be personalised one way or another.


Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(5,360)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to order

Easy to order, kept informed of progress. Very pleased with engraving and presentation box. Would certainly recommend.

15 September 2022
Rated 5 out of 5 stars

Terrific

Great product, great price, really quick delivery. They really look the part, just a nice touch to have all the men in the wedding party wearing the same cufflinks.

19 September 2022
Rated 5 out of 5 stars

Speed and quality is very good

Speed and quality is very good, even for 'special request gold' which was followed. For the cufflinks, I would have preferred a swivel mechanism that has two prongs as they fold into the buttonhole better, but not an issue.

18 September 2022
Rated 5 out of 5 stars

Top Quality Cuff Links, Thank You!

I absolutely love the cuff links purchased from Badger&Brown for my partner. They are the best quality, extremely classy and well worth the money. I opted for engraving on the front and rear of the cuff links and it looks beautiful. I will be a returning. Highly recommended. Thank you.

13 September 2022
Rated 4 out of 5 stars

Lovely piece of work

Beautiful cufflinks, lovely engraving. A little more communication on when to expect them would have been nice but other than that, it was a good experience with a lovely end product.

18 September 2022
Rated 5 out of 5 stars

High quality gifts

My brother was very happy with the cuff links I ordered from Badger and Brown for his birthday. Great service, high quality gifts!

14 September 2022
Rated 5 out of 5 stars

Excellent service

Excellent service. I paid for the cheapest delivery and expected to wait 3-5 working days after the engraved, personalised cufflink order was completed. Instead, I ordered Tuesday, received confirmation on Thursday that the order was completed and the high quality product was delivered Saturday. Very pleased with the product and the service. Well done!

17 September 2022
Unprompted review
Rated 5 out of 5 stars

Birthday gift

Very happy with the tie pin and cufflinks. They looked amazing as personalised for my brother's 65 birthday. Good quality.

7 September 2022
Rated 5 out of 5 stars

Top quality cufflinks and engraving

I purchased some sterling silver cufflinks to be engraved for a birthday gift. I had some questions beforehand and called and the customer service was excellent - very patient and helpful team member answering all my questions. They arrived and the gift wrapping is lovely and the engraving is as we discussed - I couldnt be happier. Thank you!

13 September 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Cufflinks

Amazing cufflinks! They arrived quickly and I love them. Would recommend and will be using again.

14 September 2022
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, with good choice. We had a small problem with one set of cufflinks but it was rectified immediately with no problems and quick response to emails.
Would happily order from them again.

12 September 2022

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