Back Market - Ireland Reviews 

665
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 264 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and condition of products, often finding them like new and offering great value for money. The delivery service is frequently highlighted as fast and efficient, with items often arriving ahead of schedule. Reviewers also appreciate the easy-to-use website and clear communication throughout the purchasing process. However, some people mentioned that the packaging could be improved, noting instances where cushioning was insufficient or the item could slide around in the box.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the condition of... See more

Quality

Customers consistently note positive experiences with quality, often receiving products that look and perform... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and happiness with... See more

Price

People report positive experiences with price, often finding exactly what they wanted at competitive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more

Rated 4 out of 5 stars

The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A... See more

Rated 5 out of 5 stars

I got a refurbed Dell laptop with WIN11PRO 16GB Ram 2017 year with Intel I5vpro 8th Gen for 220€ for real . (ok its keyboard is Spanish QWERT so while all letters numbers ,space ctrl are the same... See more

Rated 5 out of 5 stars

PURCHASED DELL OPTIPLEX 3040SFF JUST VERY RECENTLY.... ORDERED IN IRELAND AND ARRIVED WITHIN 3 DAYS... INCREDIBLE!!....SO MUST HAVE PHYSICAL SUPPORT IN IRELAND....WELL, APPARENTLY IN DUBLIN WE HAVE..... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews


Contact info

4.2

Great

TrustScore 4 out of 5

665 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.2

All reviews

(665)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't Buy Airpods From Backmarket....

i bought a pair of airpods second generation and i recieved a pair of sendem which is a chinese branded pair of wireless earphones that look like airpods inside and airpods sealed box and the earphones had scratches and they wouldnt turn on after a day of leaving them on charge the box had a green light on for fully charged and back market wouldnt give me a refund

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Concerning scam behaviour

I purchased an S23 Ultra. Turned out the phone i ordered was a US spec version, this means that it will not recieve software updates unless done manually by a professional and be more buggy/unreliable when connecting to EU networks. Overall disappointed by the lack of transparency, i was able to figure this out because i am familar with this sort of thing but for anyone else by the time they figure it out the return and refund window will have long since passed. I intend to replace with an EU version or refund in full.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Warranty not honoured and…

Warranty was not honoured and responsibility avoided citing consumer-caused damage. The return process was mishandled, with broken chain of custody. Back Market refused to accept accountability and did not meet EU consumer protection standards.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

If something goes wrong, you won't get help.

I bought a refurbished laptop from this company, for my company. Having a ".ie" I wasn't sure if they were an Irish registered company (they are not). Before I purchased, I asked them if I get a VAT invoice with an Irish VAT number and they confirmed that I do (I didn't) so I cannot now reclaim the VAT. This company are really just a middleman, Appimac are the company that supply, and back market completely wash their hands of responsibility and expect you to resolve with a third party. They have no phone number to contact. Their replies are generic and totally contradictory. After 2 months of trying to get my money back, I now have to gather all the information and open a VISA claim. You'll probably read a generic reply from them on how they aim to provide the best service and they are sorry that I experienced an problem blah blah blah. Don't be fooled. If something goes wrong, you won't get help.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

PURCHASED DELL OPTIPLEX 3040SFF JUST…

PURCHASED DELL OPTIPLEX 3040SFF JUST VERY RECENTLY.... ORDERED IN IRELAND AND ARRIVED WITHIN 3 DAYS... INCREDIBLE!!....SO MUST HAVE PHYSICAL SUPPORT IN IRELAND....WELL, APPARENTLY IN DUBLIN WE HAVE.... PACKAGING BRILLIANT...YOKE WRAPPED REALLY WELL WITH PLENTY OF BUBBLE WRAP AND SOLID CARDBOARD BOX.... WHEN THEY SAY GREAT CONDITION IT MEANS BEAUTIFUL AND CLEAN....

6 December 2025
Unprompted review

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