Back Market - Ireland Reviews 

665
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 264 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and condition of products, often finding them like new and offering great value for money. The delivery service is frequently highlighted as fast and efficient, with items often arriving ahead of schedule. Reviewers also appreciate the easy-to-use website and clear communication throughout the purchasing process. However, some people mentioned that the packaging could be improved, noting instances where cushioning was insufficient or the item could slide around in the box.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the condition of... See more

Quality

Customers consistently note positive experiences with quality, often receiving products that look and perform... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and happiness with... See more

Price

People report positive experiences with price, often finding exactly what they wanted at competitive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more

Rated 4 out of 5 stars

The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A... See more

Rated 5 out of 5 stars

I got a refurbed Dell laptop with WIN11PRO 16GB Ram 2017 year with Intel I5vpro 8th Gen for 220€ for real . (ok its keyboard is Spanish QWERT so while all letters numbers ,space ctrl are the same... See more

Rated 5 out of 5 stars

PURCHASED DELL OPTIPLEX 3040SFF JUST VERY RECENTLY.... ORDERED IN IRELAND AND ARRIVED WITHIN 3 DAYS... INCREDIBLE!!....SO MUST HAVE PHYSICAL SUPPORT IN IRELAND....WELL, APPARENTLY IN DUBLIN WE HAVE..... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews


Contact info

4.2

Great

TrustScore 4 out of 5

665 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.2

All reviews

(665)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Haven't even received my phone yet and…

Haven't even received my phone yet and having issues with back market not replying. The delivery company website is in french language but if you go to English it will automatically switch back to french when you type something.
My parcel seems to have been stuck with no movement since the 12th of February and now it's the 19th and was due to be delivered between 17th-18th.
Back market or the delivery company have not got back to any of my messages and still haven't received it.
Very poor customer service

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Seems like a scam so far. Phone sent off but no repair or replacement

So far, it seems like a scam. I am in warranty and the phone i bought developed many issues. I sent it off as requested and was told it would be repaired, replaced or refunded within 2-3 working days. It has now been a week and the so called support on the website is just ignoring me. This is simply not ok. I will be filing a report with my bank and the authorities if i do not hear back soon.
Order # 48616752

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Awesome!

Decent pricing, fast delivery, what more do I need to say, i think the refurbished grades on this site are actually the best, and the fact the screens generally have no scratches or anything, overall worth it!

18 November 2025
Rated 5 out of 5 stars

First time but won’t be the last

I was a bit sceptical buying a used iphone as I was concerned about the quality etc. but I needn’t have worried. The delivery was very quick and I was kept up to date with the schedule. The phone is great, premium quality.

12 January 2026
Rated 5 out of 5 stars

Highly satisfied

My I phone 15 plus arrived in a timely fashion, fully charged and looking like a brand new item. What’s not to like and why would you pay full price, the result being I shall definitely be making my next upgrade using Back Market.

27 January 2026

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