Back Care Online Reviews 

668
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company, describing dependable service and wonderful items. Customers frequently praise the fast delivery and straightforward ordering process, noting that items arrive promptly, are well packaged, and match expectations perfectly. Consumers also love the products, describing them as extremely comfortable, well-made, and incredibly helpful for improving sleep quality, easing back pain, and aiding recovery. Some reviewers were not happy with shipping delays and experienced frustrating issues receiving timely updates regarding their orders. A few consumers also mentioned that shipping occasionally took extra time and tracking updates were missing when parcels were delayed.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items such as mattresses, cushions, and pillows... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy dispatch and items... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, efficient, and wonderful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered late on a Tuesday evening and delivery was early on Thursday morning. The item was on sale at the time and very competitive compared to most other sellers. Assembly of the inversion t... See more

Rated 5 out of 5 stars

I found this company with a Google . By researching their background I felt reassured. I could have found cheaper but opted for this one because of the research we did. The product was well packaged.... See more

Rated 5 out of 5 stars

My experience with back care online was flawless, a very speedy delivery can't fault them at all. I ordered an inversion table due to having 3 bulging discs, just starting to get the hang of using i... See more

Rated 5 out of 5 stars

I found the site easy to use and with a good selection of back support cushions. An accurate picture of the pressure cushions blue colourway would be appreciated. Once I had ordered, communication fr... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

One of the UK's leading suppliers with many of our products being manufactured here in the UK - Shop Now - Sale end soon.


Contact info

4.8

Excellent

TrustScore 5 out of 5

668 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(668)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best nights sleep I'm months

The topper was delivered in quick time.
I've suffered with lower back problems for the past 10 months, waking during the night.
I'm having a good nights sleep. Its sleeping on a cloud

8 December 2025
Unprompted review
Rated 4 out of 5 stars

Topper transformed firm mattress

Bought a new ortho mattress which was too firm for my back (lumbar disc issues).

The mattress topper has transformed the mattress to a more medium feel which has increased my comfort.

The sciatic armchair cushion has improved sitting comfort on my rather firm leather sofa.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Teeter X3 Inversion Table

I ordered late on a Tuesday evening and delivery was early on Thursday morning. The item was on sale at the time and very competitive compared to most other sellers.

Assembly of the inversion table was easy and it's very well-built. I'm pleased I didn't buy one of the much cheaper other brands available elsewhere.

The only real negative was the delivery by DX. It was supposed to be delivered between 8am and 6pm, but looking on the doorbell camera later that day, it turned out it was left outside at 07:40 without a knock at the door or a ring of the doorbell.

As it was raining and windy, by the time it was noticed and brought inside, the cardboard box was wet through.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Wedge pillow

The wedge pillow was true to the description and was sold at a good price. It is helping my acid reflux.
The order was delivered the next day. Customer service was excellent and efficient.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Very happy.

Very happy with my mattress topper, best nights sleep and so comfortable. Delivery good no problems.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely terrific company

Absolutely terrific company - would recommend for anyone who is interested in their products. Fantastic customer service and quick delivery - quality items.

1 October 2025
Unprompted review

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