They have a good selection of kids clothing and I've been a long time loyal customer. Orders are delivered reliably and on time. But beware of their return shipping policy - they charge EUR 20 fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The clothing is great. However, the front page offers a national flag and implies it has UK postal options. It offered free postage for a large order. I went ahead. Only after I received a note from U... See more
Company replied
Placed my order, tracking number working, received the parcel and it was wrong. Guess they mixed up and sent me someone elses' order, but it was meant to be a gift so we are left empty handed. Possibl... See more
Crap return costs. 250kr for shoes that don't fit my daughter that costs 80kr to return. I won't be shopping there again. So dumb.
Company details
Written by the company
Our goal is to inspire customers by offering a first-class shopping experience with a mix of well-known, local and international brands. For support you can contact our dedicated customer service team anytime.
Contact info
Kungsgatan 9, 111 43, Stockholm , Sweden
- support@babyshop.com
- babyshop.com
1.8
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Nice assortment
Nice assortment, but be careful when you go to check out. The prices change constantly (within one hour, many items I had in my basket doubled in price).
29 June 2022
Unprompted review
Reply from Babyshop.com
Dear Marie,
Thank you for taking your time to leave us a review.
It makes us glad to read that you are happy with our assortment.
The campaigns on the website has an end date, which could explain why the prices might change. The end date is always available on the campaign page.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Best regards,
Babyshop
Unprofessional
Upon payment I did not receive any mail confirmation. Then I contacted costumer service and that told my that recived order but some system error occurred. 4 days after still no confirmation nor parcel on the way. So I sent mail in Friday morning, on Monday they replied that they must cancel my order, and that my money is transferred back to me. Day after still no refund on my accoun, no reply on mail.
8 days after order ther is no solution, only a sour experience.
Avoid them.
Very unprofessional.
28 June 2022
Unprompted review
Reply from Babyshop.com
Dear Nevena,
Thank you for taking the time to leave us a review.
We are very sorry for this inconvenience.
Unfortunately, our system was not able to successfully complete your order. The payment has been cancelled and the reserved amount on your bank account should be released.
Please do not hesitate to reach out to our Customer Service again if there is anything we can assist you with.
Best regards,
Babyshop
No response from Babyshop
I placed an order on May 16 and have not gotten my order or any response from customer service.
Very disappointed
27 June 2022
Unprompted review
Reply from Babyshop.com
Dear Amy,
Thank you for taking the time to leave us a review.
We are very sorry that you have not received your order yet.
We would very much like to look further into this and help you with a solution.
However, we are not able to find any order connected to your email address and the order/reference number you have provided does not match our format.
Please double check if you have placed the order with a different company.
Best regards,
Babyshop
I haven't heard from my order for 17…
I haven't heard from my order for 17 days. You do not reply to me from the site. UPS is unable to deliver due to lack of invoices
20 June 2022
Unprompted review
Reply from Babyshop.com
Dear Leman,
Thank you for taking the time to leave us a review.
We are very sorry that you have not received your order yet.
I can see that you are in contact with our Customer Service and hope you will be satisfied with the solution they will provide for you.
Have a nice rest of the day!
Best regards,
Babyshop
Exceptional customer service
My package was returned to the babyshop because of foreign taxes, which i refused to pay. The shop not only refunded me the shipping costs but also covered the $100 taxes (it's half the price of my order) and sent my package back to my address. The best customer service ever! I have been buying from the store for several years and will be more and more!
6 June 2022
Unprompted review
Reply from Babyshop.com
Dear Inga,
Thank you for taking the time to leave us a review.
It makes us very happy to read that you are satisfied with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service again if there is anything else we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
Extremely helpful customer service
Extremely helpful customer service! My package was a bit delayed and as a compensation they refunded me the shipping costs. 💙 best shopping experience and their kids clothes are SO SO cute!
19 May 2022
Unprompted review
Reply from Babyshop.com
Dear Lesley,
Thank you for taking the time to leave us a review.
We are so glad to hear that you are satisfied with the help you have received from our Customer Service and with your shopping experience overall!
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
Love!
Excellent service. Eventhough, Babyshop sells luxury items the prices are very good. The company is amazing at providing sales and a plethora of items from different designer brands. I love this company. I always come back.
17 May 2022
Unprompted review
Reply from Babyshop.com
Dear Ana,
Thank you for taking the time to leave us a review.
It makes us very happy to read that you are satisfied with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
Its 1 month since i made my order and I…
Its 1 month since i made my order and I havent received it yet. I have written them twice and they dont answer me.
Updated: they have given me a solution, thank you
17 May 2022
Unprompted review
Reply from Babyshop.com
Dear Almudena,
Thank you for taking the time to leave us a review.
We are very sorry to see that you have not received your order yet.
We would very much like to look further into this and help you with a solution. We have replied to your email, however, it seems as you put in the incorrect email address when you filled out our contact form and have therefore not received the reply.
We have now sent you a new email. Please check your inbox.
Again, we apologize for the inconvenience.
Best regards,
Babyshop
So far we have worked well together and…
So far we have worked well together and everything has come true. Customer service very good and fast.
12 May 2022
Unprompted review
Reply from Babyshop.com
Dear Antonija,
Thank you for taking the time to leave us a review.
We are so glad to read that you are pleased with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
I received my package fairly quick qnd…
I received my package fairly quick qnd everything seemed to be in tact. Not sure what the complaint from other customers were. Will shop again for my daughter.
4 May 2022
Unprompted review
Reply from Babyshop.com
Dear Shanell,
Thank you for taking the time to leave us a review.
We are so glad to read that you are pleased with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
Always nice shopping with Babyshop.com
Nice shopping, perfect products, super client support and fast shipping!
2 May 2022
Unprompted review
Reply from Babyshop.com
Dear Liina,
Thank you for taking the time to leave us a review.
It makes us very happy to read that you are satisfied with your shopping experiences with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
Very satisfied
I have bought many clothes here, always very happy to receive them :)
22 April 2022
Unprompted review
Reply from Babyshop.com
Dear Nele,
Thank you for taking the time to leave us a review.
It makes us very happy to read that you are satisfied with your shopping experiences with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
3 years i am shopping here
3 years i am shopping here! i am very satisfied by everything!!!
19 April 2022
Unprompted review
Reply from Babyshop.com
Dear Anna,
Thank you for taking the time to leave us a review.
It makes us very happy to read that you are satisfied with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a wonderful day!
Best regards,
Babyshop
I order an elephant pillow
I ordered an elephant pillow. I was charged but never received it
2 April 2022
Unprompted review
Reply from Babyshop.com
Dear Customer,
Thank you for taking the time to leave us a review.
We are very sorry that you have not received your order. We would very much like to look into this and help you with a solution.
Please get back to us with your order number and we will help you further.
Best regards,
Babyshop
Baby shop selling Damaged Topys
I bought a remote car from WTC Abu Dhabi Baby shop before going to my native. I took it to my native, when i opened the box, i found it is broken. Also, I have seen a receipt inside the box which was returned earlier by some other customer. After my vacation, I returned to UAE. I tried to exchange, but these cheating people don't want to exchange. They are selling all broken and returned goods. Never Buy from them...
20 March 2022
Unprompted review
Reply from Babyshop.com
Dear Customer,
Thank you for taking the time to leave us a review.
We are very sorry for the inconvenience with your order. We would very much like to look into this and help you with a solution.
Please get back to us with your order number and we will help you further.
Best regards,
Babyshop
Return good need to pay fee!
I have return a pair of rain boot to the web shop, but I cant get full refund from it, the customer services responded me that I need to pay 49 return fee for it. I have never try that in Denmark, I am honestly feel disappointment with the fee and I don't think there have a very clean information about the fee. Therefor I wont purchase from them anymore.
13 March 2022
Unprompted review
Reply from Babyshop.com
Dear Candy,
Thank you for taking the time to leave us a review.
We have a return fee of 49 DKK which is deducted from your refund once your return is registered at our warehouse.
You can find this information on our website here: https://help.babyshop.com/hc/da/sections/360002399733-Retur-bytte
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Best regards,
Babyshop
Horrible packaging, damaged product
They delivered on time but the packaging is horrible. They did not put any protection around the cushion so when you open the carton packaging you damage the item inside. There is an easy way to protect the items inside a box and that is by adding protection around the item.
Now I have paid €150 for something that is damaged because of lack of service. I tried contacting them by phone but no answer so now I am waiting for the reply on my email.
3 March 2022
Unprompted review
Reply from Babyshop.com
Dear Customer,
Thank you for taking the time to leave us a review.
We are very sorry for the inconvenience with your order. We would very much like to look into this and help you with a solution.
Please get back to us with your order number and we will help you further.
Best regards,
Babyshop
I had a very bad expierence with…
I had a very bad expierence with costumer service. I paid for my order and after that revieced an email that one item is out of stock. I wrote to costumer service asking a refund and they adviced to contact my bank.
24 February 2022
Unprompted review
Reply from Babyshop.com
Dear Zane,
Thank you for taking the time to leave us a review.
We are very sorry that one of the items you purchased sold out. We have issued a refund for this item, by the same payment method you selected upon purchase. Kindly allow 3-5 bank days for the funds to be back at your account.
Please do not hesitate to reach out to our Customer Service again if there is anything we can assist you with.
Best regards,
Babyshop
Do not order from this website
Do not order from this website.
I placed an order (BEGLIUM) beginning of January and still haven't received anything.
Granted, customer support does answer emails, and they offered me a discount and to pay me back the shipping fee. Great solution, IF THEY WOUDL ACTUALLY PAY ME THE MONEY BACK. 17 Business days later, still nothing. In the email they say that a receipt of payment is atteched, but no attachments....
They blame everything on the shipping company.
Truely scam website.
22 February 2022
Unprompted review
Reply from Babyshop.com
Dear Customer,
Thank you for taking the time to leave us a review.
We are very sorry to read that you have not received you order yet.
Please get back to us with your order number or the email address you used upon purchase and we will help you with a solution.
Best regards,
Babyshop
Package Delay (too long)
I have ordered through here many times but this is the first time I’m writing a review. I ordered a package but it’s been stuck in Germany for more than 2wks. Both the store and the UPS keeps saying to just wait. But how can a package be taking this long to arrive and we just have to wait?! I still don’t want a refund and I just want the products I ordered because the sizes aren’t there anymore. I sent multiple emails but all we get is a reply to just wait. I’m not so satisfied with the customer service. I wish to get my order asap. Thank you.
20 February 2022
Unprompted review
Reply from Babyshop.com
Dear Customer,
Thank you for taking the time to leave us a review.
We are very sorry to read that you have not received you order yet. We did receive word from the courier UPS that they are experiencing delays on their shipment due to high volume.
Hopefully you're order will be delivered shortly.
Please do not hesitate to reach out to our Customer Service again if there is anything we can assist you with.
Best regards,
Babyshop
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