Baby Blue Florist Reviews 

My husband placed an order for our anniversary and later received an email letting him know that they would not be able to deliver the order and it would be refunded. Disappointing but not really a big deal.
What WAS a big deal was having to contact them two more times before they actually processed the refund. It feels like they were trying to keep the money and hoping we wouldn't notice.

Canceled my order without enough time to order from somewhere else. They took my money immediately, I wonder why it can't be returned immediately. Wish I had looked at the reviews before I ordered.

I called to have flowers sent to my friend's funeral. Flowers were never sent and they did not have a good excuse. They claimed that they issued me a full refund over a week ago, but I have yet to receive any money back. I have reported this company to my bank as a scam and for fraud. These people should be ashamed of what they are doing and they will not get by with it!

My initial order was canceled. Baby Blue Florist was quick to respond, refunding me and also sending my mom a free bouquet of flowers. Thank you for the quick response and assistance!

Flower arrangement was great! I loved them!

This florist could not deliver to my address and charged me. After nearly two weeks, the refund was given and is now in my bank. BTW, they did offer to send a bouquet for free to the recipient which was very nice. Jane

My experience with the representative was very good. They were helpful and courteous. The recipient was very pleased and so happy with the arrangement. Thank you so much for keeping your promise of making the arrangement great.

Same mess...well it stops with me...my husband works for the feds and I'm coming for you... refund my mf money now... Geneva Jones is my name remember it

I too was scammed ! I ordered a sympathy arrangement and immediate got an order it was cx due to flowers not available!! Email said credit was issued and as so many others didn’t get the refund ! I will be going to my bank now and get that fraud process started. Kathleen Kaur is the customer happiness service 😡manager? Doesn’t seem that floral business have flowers 🤥

Update after call the 1-800 # below I did speak to someone and they too said the bank didn’t release it and it should be back in acct in 1-2 days ! I hope they make thing right 🤞🏻

Yes, I did get refunded for the flowers that I'd ordered from Baby Blue Florist...long after business hours were over, but on today's date nonetheless. Sorry, I do not hand out medals for a business' doing the right thing.
Following my previous review on this site, I received an email from them, assuring me of my total refund today and, as others have also received, an offer to send a free replacement bouquet and apology to the original intended recipient.
In this email, I was asked if I would consider writing an updated review of Baby Blue Florist.
When today's business day drew to a close and there was still no refund, I replied to that email, declining the offer of a replacement flower arrangement and stating, among other thoughts, that I would update my review when every cent that I had paid was refunded and cleared back in my account.
Here is the updated review.
Baby Blue Florist talks a good story, but that story has holes.
An order that is canceled by the florist mere minutes after the transaction is complete, particularly when no reason offered, sends up a red flag or two in the customer's mind. (The original "total refund" email from them to me made no mention of the unavailability of the flowers I had ordered. That information was emailed to me this morning, following my public review and two business days after the transaction.)
For instance: with all the local florists in the intended delivery area, is it really possible that not one of them was able to fulfill the order as requested? Or, because mere minutes had elapsed since the transaction was completed, did Baby Blue even try to locate a local florist that could? Another question arises: could it be that the local florists have had previous experiences with Baby Blue Florist that they do not care to repeat? That last is not my concern - except when it involves an order I've paid for that, apparently, will not be fulfilled.
Other red flags: why did Baby Blue Florist not attempt to offer me a substitute arrangement, but instead presumed what I had ordered was the only one I would accept and that I would prefer having nothing to having a different arrangement? Why did they not attempt to call me so I could reorder something else, but instead sent an email, presuming I would see that email in time to order a different arrangement?
Why did they process my payment BEFORE they knew they could fulfill my order?
And why did it take a public review from me to get a response from them?
Also, why is the phone number listed for them "answered" with music and nothing else? Why were both their public response to my review and their email to me riddled with grammatical and spelling errors?
That last question is to highlight the fact that a business, particularly an online business, is judged by its presence in black and white. Literacy matters.
My conclusion: Baby Blue Florist did not uphold their end of the transaction with me. Their communication skills with this customer were decidedly lacking. Basically, I had to complain to be refunded.
In short, I worked harder than they.
Let the buyer beware.

I needed to have flowers sent to my friend on the passing of her Mom. I spoke with Tony and he was both kind and understanding. The flowers were delivered promptly and they were beautiful! Thank you Tony 😊

I ordered arrangement of flowers from Tony at Baby Blue Florist on June 23rd.
Tony was very nice and helpful. The flowers were exactly what I ask for...beautiful. I was very pleased. Thank you Tony for making the experience a good one.
Sandra Bradley

Pretty sure I've been scammed, I'll be happy to change my review if not. Like others, received an email within minutes of placing my order saying that the flowers were "not available", even though they charged me immediately. Did not receive a refund, emailed them and received the response from Cathleen Kaur stating she was "working on it". 13 days later and no refund, when the email said it would be 2 days. Don't be duped.
UPDATE: a refund is pending after multiple emails and a phone call to 800-723-7788 (which did not seem like a real business phone, I called twice and got the same woman who said "hello?"). I'll change the review when the refund hits my bank account.
UPDATE: the refund came through as well as an email from Hazel asking if they could also send flowers for free. None of this makes any sense and something seems off. I would not recommend this business as it just does not seem above board, but I'm grateful to have received my refund.

Placed an order 20 minutes later canceled. They charge my account $120 and I’m still fighting with them for a refund. They’re a joke fraudulent business. Three emails and two phone calls and still no refund.
Update refund came on the 27th after so many emails and calls

I did an order online , moments later my order was cancelled . I felt as if this was a scam , I read the reviews and I called them again. A manager reached out to me , refunded me my money , apologized, and still delivered my order. Through the whole refund process they reassured me I would get my money back , sent copies of the refund processing . Emailed me and told me my refund should be in my account and it was . Hazel D. Is the best!

I ordered an arrangement after calling to make sure the order could be delivered and not even 2 hours after making the order it was cancelled. When I called to find out why they informed me they didn't have any blue flowers. Now it has been a week later and they still have not refunded me the money. When I called they informed even though I have spoke to them about the refund it was never processed.

I placed a order for my daughters birthday on 6/21/23 to be delivered today. No flowers were delivered. I got the order confirmation and then I received the order cancellation email. No reason why. I am supposed to get a refund but going by the other reviews I doubt that will happen.

Update

I emailed the company and they said my order was undeliverable. My daughter works in a pretty big city at a travel agency. There are probably 30 florists in the area. Am I supposed to believe that in 45 minutes time reached out to every florist in the area? No. This screams fraudulent to me. I am very upset with the whole situation.

I got scammed for 53.44 dollars. I placed a order and received a cancelation email. I have the email and cashapp receipt.

I WILL KEEP POSTING! DO NOT DELETE MY REVIEW!!!

Don't order from here!!!!
I ordered a set of pastel flower with a teddy bear and balloons and within an hour they "refunded" me back my 90 dollars and some change. Cathleen Kaur said it'll be back in your account in 2 days... well 2 days went by no refund, 3 days no refund, I even emailed her and she stopped responding. Day 9th I asked again nothing. So needless to say I had to call customer service and he then told me it'll be 10 business days... but their refund policy clearly states 3 to 5 business days.... so their policy is not true. Go to another company. Not this one. Sadly I didn't see reviews when I ordered.
Edit -- June 22, 2023 they deleted my review. So I called and again saying it's gunna be 1 or 2 days still. I've given plenty of time for them to give me my money. I WILL NOT STIP TILL YOU GIVE ME MY 90.64 BACK!! IF YOU WANT ME TO STOP THEN REFUND ME MY MONEY!!

Monday June 12th of 2023, they have been reported to the BBU. Everyone do the same please. Let's get them shut down 😊

Date of experience: May 31, 2023