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Their website is badged as UK based and 30 day returns. The dress is very low quality compared to the picture. When trying to return they are reluctant to provide a returns address and offering a 20% refund instead. In the small print it states 'return costs are customers responsibility' but no mention of where you need to sens it!
I bought a dress for my daughter from this website for her prom as it boldly state that it’s free delivery to the UK and offers ‘30 days returns, no questions asked’.
The dress arrived but it is not as shown on the website - the bodice is completely different. It is not what my daughter thought she was buying.
I have contacted them to return the dress and been told they don’t offer support with the return (no returns portal) and want me to keep the dress but they’ll give me 30% cash back.
Do not buy from this site if you might need to return an item.
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