Baby Baby Online Reviews 

As a busy mum of four, I don't tend to take time out to review my purchases. However, I was impressed with babybabyonline.

Prices were the best online, and I had very fast responses to my order queries.
Staff were friendly and professional on the phone, ensuring I had all the bits I needed for my purchase (something you don't get with larger companies)

Will shop here again if we need more baby purchases.

Wonderful customer service over bank holiday weekend

Do NOT order from this company! Took money and refused to deliver the order and were then abusive on the phone. I was actually called a "wh**e" by one lady. Keep your money...you have been warned!! EXTREME customer service course is definitely needed. Tried to charge us a delivery fee and then ask us to collect the item from them. They go on about being a family run business however they have no idea what the needs of a family are. From what I've read online and other people's experience with them i am lucky to get my money back. They accused us of doing fraud because we asked for the car seat to be delivered to a different address as I'd be at work. This meant they thought they had the right to keep our money until we proved it was not a fraudulent transaction. Surely this is for the banks to police not them. Save yourselves the hassle and don't part with your money, it's not worth the aggro. They will pass you back and forth on the phone with each member of staff giving you different information and if you dare to ask if they are actually a proper company you will recieve a torrent of abuse. DON'T PART WITH YOUR CASH!! If you don't believe the negative reviews just go on to mums net seems they have quite the reputation. In particular the man who you are transferred to when calling and he just cancels your order.

Great service and great prices. I rang a couple of times and was helped straight away. Delivery was great, on time and on a date of my choosing. Best prices I've seen too! Would use again any day

Terrible first experience! I tried to contact during opening hours and they were closed. I emailed about a discount code not working but still ordered anyway to find an email the following day stating that actually they don't have my order and they would let me know when it's available! Errr no thank you! Keep my money until you get stock and no indication of when that may be. Not even a phone call to tell me this from a family run business. I had to call them where a lady wasn't very helpful and understanding with no effort to keep my business.
I have asked for a refund! Let's hope they can do this right.

Please take notice of the poor customer service reviews on here I wish I had..... I was sold a faulty pushchair by them that was then taken and repaired and I had to fight for a loan buggy as it wasn't offered then my pushchair was sent back to me covered in scratches and some sort of glue /residue all over the bumper bar & Mark that dealt with my complaint was rude obnoxious and shouted down the phone at me and basically told me I wasn't getting a replacement or a refund and when I mentioned trading standards {who I have now opened a dispute with } I was told to do what I wanted and that he wasn't bothered the guy really is a pompous idiot and it's the worst most unprofessional customer service I've ever received steer clear cheap shop cheap service ......

Great friendly service. Very good prices! I ordered an oyster pushchair set with the car seat and adaptors. Got an absolute bargain. Once items all came in stock it was delivered next day.
I didn't like the colour of the colour pack so I sent that back to be exchanged and they turned it round very very quickly for me! Thanks BabyBabyonline!

25/05/2017 13:58 fhc27

Do not buy from Baby Travel Ltd!!!

I was extremely disappointed with my purchase and the customer service from this company.

I ordered a travel cot to be delivered in time for my holiday home to the UK from Hong Kong. Firstly the cot that was delivered was a return / second item. It was completely broken. On the box was written 'return forced,' so it was clearly a rejected item. It also contained the address of the person it had previously been delivered to which was extremely negligent.

The company agreed to send another cot. This one was also broken - the base would not click into place (incidentally this was also the problem with the first damaged cot). We sent the company a video of myself and my father trying to assembly the cot, in the correct manner and they then wanted us to send it back for 'inspection.' I paid £20 for delivery and the company initially insisted that I paid to return it. They only agreed to pick it up once I got my father involved.

We then received what the company called a 'report' saying that we'd broken the cot in assembly. Firstly, it was not a report - it was a one Line statement saying we'd broken it, with no evidence to suggest that. Secondly, there is no way we could have broken the cot in assembly!! Given that the first cot was also broken, it suggests a serious design fault. They also said that we'd not sent the mattress back. However it was agreed with the company that we wouldn't, as we assumed we would receive a new cot.

Do not buy from this company. The cots are poor quality and clearly break easily. They send out damaged and broken cots and then refuse to accept liability, rather they accuse the customer. This whole process has taken two months. If I had broken the cot there is no way I would have spent this much time and effort to get my money back.

I ordered my oyster max package deal some months ago, I wanted a pay every month sort of deal, I emailed the company and was told this was no problem, I could collect whenever I wanted (I have family close to the showroom so this suited me to collect myself). I paid as and when I could, collected when I could-No pressure at all, collected the pram, very polite and helpful staff, any problems could go straight back and they would do everything to rectify it. Amazing price, cheapest by far than bigger department stores, no extra cost for some colour packs, very very pleased. Customer service was fantastic, price of pram system fantastic, super easy and polite people to deal with. Thankyou so very much.

I ordered a Britax Child Seat online on Sunday, received a cheerful call the next morning to thank me for my order and confirming item would be despatched and the item arrived on Tuesday morning at 0915, having been given a one hour delivery slot. The price was the cheapest on the web. I was so impressed that I rang the company & spoke to the owner. A small family firm who deliver great products, value & customer service. well done!!

Definitely cheapest for my bugaboo & car seat! Plus, friendly customer service. Had to contact after months as thought my product was faulty but they patiently explained where I had made error putting together & talked me through how to correct.

We need to buy our second car seat and I was baffled by the options and the new laws. I'd been to mothercare and looked on line and I was none the wiser. I went to baby baby uk and they gave clear honest advice. They even changed my mind about my initial plan which would have meant me spending another £180. How many shops would have done that. A great shop which I will use again.

I bought my Britax Travel System from this site, I was a bit wary after reading other reviews, not having heard of the site before and as the price was quite a bit cheaper than other sites. I rang my order through, which looking at other reviews is probably best as they could tell me straight away that the pram was in stock and delivery could be made the next day. Very efficient service and with the delivery company they use, there is an option to have delivery made to a local shop where you can pick it up, very handy if you work.

Following my reviews of the Britax Kidfix XP SICT car seat it was obvious this was the next car seat for my 4 year old granddaughter having outgrown the Britax Dup Plus seat.
I was a little dubious about placing my order on BabyBaby online who were marginally the lowest price , but heh, there was no need to worry.
BabyBaby online took the trouble to phone and advise me regarding my order and the delivery.
The car seat was delivered the following day and within the hour specified by the courier. Praise from me is hard to get but in this case it is well deserved. Thanks BabyBaby online

I ordered two child cars seats, the items were shown as 'in stock', however the delivery time was in the end 24 days. Shortly after the items were ordered I received an email saying that the delivery time would be 7-10 days due to the Holiday back log of orders at the provider - clearly the items were not 'in stock'! After 3 weeks and no delivery I called BabyBaby, which could not give me any information about my order at the time but promised me to check my order and get back to me straight away. I did not hear anything for the next two days. At that point I called again and eventually the delivery was sorted.

With so many other good companies available online I would certainly not recommend to order from this company.

Best price I could find online but website promised next day delivery, item wasn't dispatched for 5 days and no one bothered to let me know it wasn't in stock and would be delayed.