Baby Baby Online Reviews 

Ordered a pram which said 1-2 weeks delivery. Received a confirmation email afterwards saying delivery would be latest just over 2 weeks later, and payment was taken. After the delivery window had passed, I emailed them to ask what was happening to find out the delivery would be delayed by over 3 MONTHS. Seems dishonest. How can you estimate 2 weeks if you've basically no idea when it will be in stock?! The refund was at least processed right away, so an extra star for that I suppose...

My experience from baby baby online was appalling. After waiting 2 months for my things to arrive, continually having to chase up items because they had not arrived. Then one of the items needed returned as it came one month late, it was up to me to pay £15 to return the item. After all the waiting and trouble I had with them and having already spent a large amount on other items you would have thought they would have paid for the item to be returned. Which came 1 month later than I was told it would. The service was horrendous and the way I was spoken to by Arran was very unprofessional. Don’t touch them or go near them. Trying to get organised for a baby coming is stressful enough.

Great experience ordering a Snuzpod 4 bundle. Quick response to my questions before purchasing. Arrived next day, far cheaper than other retailers I checked out. Thank you :-)

Very good recommendations from the shop and the staff have good knowledge of the car seats.

Excellent service from start to finish, I’d been let down by two major retailers but baby baby online came through for me. Smooth ordering process and delivery was exceptional. After I placed my order I was advised to send a quick email highlighting my concerns over delivery time to which an email was returned within one hour of placing. Sales person Aaron was exceptional and really pull out all the stops for me to ha e my item arrive in good time. Delivery arrived the following day at 7.15am. Never seen such a great service. Would RECOMMEND this company to anyone. Fantastic service !!!!

Well looked after by Hannah when choosing a rear facing car seat, thank you team!

Always amazing customer service and great product knowledge. Very helpful

I bought a Nuna Leaf Wind from here which was not used but was opened. I was then unable to return the product within the original 14 day window due to COVID and isolating etc etc. I emailed back and forth with Aaron to explain my situation and he said that he would accept the item if it was sealed within 7 days. I then sent him a screenshot of their returns policy saying it doesn’t state it has to be sealed as long as it hasn’t been used and in its original condition which is why I opened the product when it came. His response to that was very unprofessional and ended up saying he is not happy to accept a return. I have now been left with a device I don’t need after being spoken to by him in a very rude manner. Would not buy from here and wouldn’t recommend!

Beginning was really nice, we had very good deal. All money paid. Problem was the one address on PayPal, but we asked to delivery stuff in other. My husband is very busy man he doesn’t check every single email, they are 1000 of them coming in one day. Soo… only email sent about an issue, no voice message left, nothing… when we decide to check what’s going on , 3 weeks passed, no contact made…we find out they are not able to delivery things in our address.Nice… Due date is almost here. 1.5K paid. Only couple of emails, no calls, no voice messages. The lady was lying about voice message left, also told us that money has been refunded… what!? We finished call, we checked bank account, no money returned… calling again… no one is picking up. After 3 or 4 calls, my husband got the notification that money has been refunded! Such a liers. Thanks God we found another retailer and we will have our stuff in time!

Tried to buy a car seat
they took my money off the credit card then emailed saying they could not honour the order stating security issues- there were none!
The bank said payment had gone through fine on their end- problem was with the company itself. Had to wait for money to come back into credit card account. Customer service was hard to contact and rude when I eventually got hold of them. They only want paypal payments and will refuse a credit card payment under pretences it seems to me.
Stressful and horrible experience. Really go elsewhere. I eventually bought my carseat online from a much better company.

Purchased a cybex travel set (Pram, stroller and car seat/carrier) on Friday and it arrived the very next day. Extremely happy with the product. Requested a call back and Jodie was very helpful over the phone. Also best price for the whole set I could find online. Was a bit worried ordering online but would defo recommend.

Ordered a replacement frame for our pram. Company were very helpful in guiding us to the exact part we needed. Delivery was prompt, driver got in touch on the day and the part arrived in excellent condition. I would definitely use the company again.

Everythig as advertised. Happy customer. Based on my experience (purchased a stroller bundle) would recommend to other shoppers.

Amazing from start to finish, I first ordered in June 2020. Service and delivery were outstanding I even received my item the next day which I was very surprised at during the pandemic I expected to wait a few days. I emailed them last week as my little boy accidentally tripped over the adaptor the goes into the swing and managed to snap it completely so I got in touch and they contacted the supplier and got me a replacement sent free of charge. Nothing was a problem, would defiantly shop here again and recommend to my friends.

Im due a baby in a few weeks ordered a few products from website. Its been 3 weeks still not heard from the company I have emailed them several times with no response. Im a single mother was hard saving up to get the stuff know i dont now what to do shall I wait or invest in some thing else i dont have that kind of mobey yo buy same products again. Will defo not shop or recommend this company. Really disappointed.
Order number 1076.

Got a cybex priam from babybabyonline. Had some issues with the package being damaged by DHL but Aaron from babybabyonline dealt with this issue swiftly and in a professional manner. Cannot fault product/prices/service.

Takes your payment, you receive a confirmation, you think everything is ok, you see the payment on your bank as pending (on a working credit card on other sites for higher amounts and far away from its credit limit) and a few days later you receive a notification that the payment doesn't clear and you will receive a refund in 7 days!

They also ask you to pay through PayPal instead and the reply is nonchalant and not providing any clarity.

Take your business elsewhere! I will

Great customer service (I had a question which was answered within an hour) - I then ordered a car seat at 11am and it was delivered by 8:15 the following day (free next day delivery).

Would definitely use again