Azure Standard Reviews 74,431

I'd give it zero stars, but that is not an option. They shipped a week late. When I called customer service to confirm as I was moving across the state, they claimed I could just let it return. There was no mention I was on a non-returnable route even though they had my information. When I wrote to express my frustrations, I was told it was my fault. In the almost 20 years of being a customer this repeats frequently - something goes wrong and it is the customer's fault.

All products arrived and well packaged.
Everyone at our stop is friendly and fun to visit with.
The only down side this time was the truck being lat and time changed several times on short notice. Then unloading took way too long. Yea it was a huge load, but the driver took way too long.
Very unusual. Otherwise it was another great experience.

The products received were good

While we love Azure's offerings, the pickup is just too unreliable. The last couple of times I've ordered, the truck had to reschedule the original time (which is hard enough to rearrange schedules for). And this latest time, it was rescheduled the day before and he was still an hour late, which meant I had to ask others to grab my items since I had carefully planned pickup around my children's schedule. I needed to pick them up from preschool and appointments and could not wait any longer for the truck to arrive. I am also consistently disappointed with produce - the onions I ordered this time were all soft and squishy. Plant starts are always lovely somehow and I appreciate bulk buying dry & canned goods from Azure, but it's often not worth the headache of tracking that truck.

Its always so pleasant to meet the people and how we come together to unload the truck and then stack the items people get. Great products and the truck drivers are always so pleasant too. Love you guys and you offer such wonderful products. Glad I found you.

The drop-off at my daughter's store . I get to have time with her while waiting on delivery.
Everything was marked well for people to get there orders.
Since this place is a new drop-off hard to get word out to reach the amount needed to get a order. I am hoping after a few deliveries word will get out better were a person is assured to not have to wait a month on there order. I truly understand why you have to put a dollar amount to pay everyone. To keep trucks on the roads and fuel going up.

Process went very smooth. The coordinator at the drop location was very helpful. Driver was great as well.

The only thing I ordered was plants from Ellie's Eden. I'm really building up my garden so I ordered several different types. Every plant was very healthy and shipment did not damage them in any way. I was absolutely delighted. I planted each of them soon after purchased and they're doing wonderfully!

Our members are great.

After trying to resolve a mistake, their customer service made it clear they could care less about me as a customer.

Products are always fresh and good quality. I can rely on Azure to offer clean organic products. Your responses to inquiries are timely and concise. Delivery is tough at times since the arrival is not set in stone, but is manageable.

Truck driver was extremely pleasant but he should have moved the pallets at the very back of the trailer door so he could bring the pallets for that drop off there instead. There was at least 28-30 customers in line helping to unload and the driver spent alot of "traveling time" going from the middle of the trailer to where the back door was. It was like feeding a elephant with an eye dropper. #2.Give him a flashlight on the bill of his cap to help him see better or install LED lights inside the trailer. Or let one customer get inside the trailer to help. Worst unloading experience since I became a customer. Product was correct and packaged well.

All of the frozen items were solid blocks of liquid. Azure issued a credit, not a refund.

Great quality for healthier foods without the high price

Very easy to order and received updates on drop shipment date and time. Went a lot quicker than I expected at drop and now I know how everything operates. Would definitely recommend to friends

Ease of ordering. Quality products. Convenient. Buying in BULK. Good pricing. Friendly drivers. Quantity of products.

I think what you do is amazing. And I like that you have easy shipping now

They have been excellent in all areas of my needs.