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AZUNI LONDON Reviews 37

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TrustScore 4.5 out of 5

4.5

Jewelry Store
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See what reviewers are saying

Rated 5 out of 5 stars

Quick delivery. Bangle is lovely and a good fit with eye-catching amethysts and smart packaging too.

Rated 5 out of 5 stars

I love Azuni! Gorgeous jewellery and excellent quality…something a bit different too. Also one of the best customer service experiences I have have ever had! ❤️

Rated 5 out of 5 stars

Azuni is, hands down, my favourite jewellery brand- I have been buying pieces from them for over 20 years &, to this day, I have not been disappointed. My statement pieces always receive complim... See more

Rated 1 out of 5 stars

I did an order 2 weeks ago, my order left UK to transit in Mexico (I live in belgium). First, it is not ecological at all, second, I sent an e mail to the customer service one week ago because my orde... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

Contemporary designer jewellery by Azuni London. We believe in sustainable slow fashion and that beautiful design can only be created with care and respect to those who make them. Azuni is a team of just four, still passionate about creating and designing after 26 years. We've never intended to be a big company- instead we decided to adhere to slow fashion principles where we know each and every step of the production journey and the artisans who produce our designs. We pride ourselves on making small runs of 100% original designs, which are patiently and skilfully hand crafted by artisans. We offer up to 3 years warranty, and free UK shipping on orders over £50.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

37 reviews

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Rated 5 out of 5 stars

I love Azuni!

I love Azuni! Gorgeous jewellery and excellent quality…something a bit different too. Also one of the best customer service experiences I have have ever had! ❤️

8 May 2026
Rated 5 out of 5 stars

I ordered 3 bracelets

I ordered 3 bracelets - first time I got the parcel, it was opened and nothing inside- empty! So I went to police… I told Azuni the problem and again they sent a new parcel by another shipping company. They try to investigate the problem with shipping to Austria.
Now I have got all 3 bracelets - they are beautiful and I want to send many thanks to Azuni Team for their help and patience with this problem! They are great.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Shipment issue

I did an order 2 weeks ago, my order left UK to transit in Mexico (I live in belgium). First, it is not ecological at all, second, I sent an e mail to the customer service one week ago because my order was staying at the same place since one week and I didn’t get any response.

18 March 2024
Unprompted review
AZUNI LONDON logo

Reply from AZUNI LONDON

Dear Noor,

I am very sorry that your package has not arrived yet. I did reply to your initial enquiry via email on 25 March 2024, but my email may have ended up in your junk folder.

When I received your enquiry, I did contact Royal Mail immediately to ask them to find out where your package was. I have had a response from them this morning saying that they mis-sorted your order and it was sent to Mexico. However, it has already been redirected to Belgium and so should be on its way to you. I apologise that it has taken so long to get this information, however it has been delayed by the long Easter weekend. I have also sent you this information this morning via email.

I apologise again for the delay in the delivery of your order. Unfortunately, we could not have foreseen or prevented this error by Royal Mail. I have checked, and your order was addressed correctly.

I will continue to keep an eye on the tracking for your order, and let you know of any updates.

Kind regards,

Sophia

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