Breakdown cover is competitively priced. Website has had several glitches today - which would not go away, despite repeated attempts from scratch to provide cover for a second car. Needed to ring the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The discussion with your agent went really well, although there was an issue with the automated secure system, to take payment from my card. It was sorted in the end. I didn't receive any email confi... See more
Company replied
Only not given 5☆ as quite a long wait to be answered! Perhaps you could give an indication as to how long before call will be answered. Otherwise very good service and helpful assistant.
Company replied
I have used AXA for breakdown cover for a number of years now. On the few occasions I've had to report a breakdown the level of service has been on a par with the big names in this industry. Thi... See more
Company replied
Company details
Written by the company
Providing Home Emergency, Motor Breakdown and Excess Protection insurance. Monitored Monday - Friday, 9.00am - 5.00pm. To report an emergency, please call the number in your policy document. For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
Contact info
Station Road 106-118, RH1 1PR, Redhill, United Kingdom
- axa-assistance.co.uk
3.9
Great
1K reviews
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Excellent staff at customer centre…
Excellent staff at customer centre (Diana I think) sorted out online renewal problem. She was clear, helpful and understanding of my frustration with my online account.
9 March 2026
Reply from AXA Assistance
Good morning, we are pleased to hear that our agent provided an excellent service and resolved the issue you had with your online renewal. We appreciate your feedback.
Best prices on the market and very easy…
Best prices on the market and very easy to renew.
26 February 2026
Reply from AXA Assistance
Good afternoon, we are pleased to hear that you found our prices competitive and the renewal process easy. Thank you for your positive feedback; we appreciate it!
Reply from AXA Assistance
Good afternoon, we are pleased to hear that renewing your policy was straightforward. Thank you for your positive feedback; we appreciate it.
Reply from AXA Assistance
Good afternoon, we are happy to hear that renewing your breakdown cover was quick and easy! Thank you for your positive feedback; we appreciate it.
Very helpful as I am deaf
3 March 2026
Reply from AXA Assistance
Good afternoon, we are pleased to hear that we were able to help you and will pass your feedback on to the team. We appreciate you taking the time to leave a review.
Reply from AXA Assistance
Good morning, we appreciate your review and are pleased to hear our team delivered excellent support. We will pass on your comments. Thank you.
Good price and very helpful when I…
Good price and very helpful when I needed to get in touch with you
23 February 2026
Reply from AXA Assistance
Good morning, we are pleased to hear that you found our prices competitive and our team helpful when you contacted us. We will pass on your comments and appreciate your positive feedback.
Reply from AXA Assistance
Good morning, thank you for taking the time to leave a review, we are pleased to hear you are happy with your experience.
efficient call dealt with quickly and efficiently
call dealt with quickly and efficiently
27 February 2026
Reply from AXA Assistance
Good morning, we are pleased to hear that your call was dealt with quickly and efficiently. Thank you for your positive feedback; we appreciate it.
Very clear and efficient
26 February 2026
Reply from AXA Assistance
Good morning, many thanks for taking the time to leave a review. We are pleased to hear you had a positive experience.
Great Service
Great Service
Spoke to several team members - all VERY helpful. I purchased a policy.
25 February 2026
Reply from AXA Assistance
Good afternoon, thank you for your positive review. We are pleased to hear you had a positive experience and we will pass your feedback on to our team. We wish you a pleasant evening.
Quick and easy to do
23 February 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Reply from AXA Assistance
Good morning, many thanks for taking the time to leave a review. We are pleased to hear you had a positive experience.
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Great service from the team !!!
19 February 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
simflification of relative information
18 February 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Online portal and phone handling is poor
I have used AXA for breakdown cover for a number of years now. On the few occasions I've had to report a breakdown the level of service has been on a par with the big names in this industry.
This year was a very poor one for the renewals process however. For some reason (admitted but not explained), AXA can no longer take direct debits and this has caused any policy set to auto renewal to enter into a "doom loop" on their online portal making it impossible to renew online and forcing you onto their phone line to renew. Whilst I didn't have to wait too long to complete the renewal over the phone on the second attempt, for some reason the first attempted call went silent without disconnecting.
18 February 2026
Reply from AXA Assistance
Good morning, we are sorry to learn about the difficulties you experienced with your renewal process. Thank you for raising these issues and we will share your feedback with the relevant teams to see where improvements can be made. We appreciate your feedback.
Process to acquire was relatively…
Process to acquire was relatively simple. Purchased ahead of start date for the Breakdown cover so cannot comment ahead .... but the Breakdown Cover Market needs to be more competitive. The AA and RAC - and other Companies - are, in my humble opinion, milking the market and AXA are certainly doing their part to restore a reasonable balance.
18 February 2026
Reply from AXA Assistance
Good morning, we appreciate you sharing your thoughts and are pleased to hear you found our purchase process simple. We acknowledge your thoughts on market competitiveness, and value your feedback.
Reply from AXA Assistance
Good morning, we are pleased to hear you had a positive experience and our agent was helpful. Many thanks for taking the time to leave a review.
Easy to renew over the phone
Easy to renew over the phone and the person i spoke to was very helpful.
11 February 2026
Reply from AXA Assistance
Good afternoon, we are happy to hear that your renewal process was easy and the person assisting you was helpful. Thank you for your positive feedback!
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