AXA Assistance Reviews 876

Breakdown cover is competitively priced. Website has had several glitches today - which would not go away, despite repeated attempts from scratch to provide cover for a second car. Needed to ring the... See more

Only not given 5☆ as quite a long wait to be answered! Perhaps you could give an indication as to how long before call will be answered. Otherwise very good service and helpful assistant.

Quite a long wait on the phone before it was answered. Helpful knowledgeable assistant. I asked for info as attachment on email and told I would receive it but didn't instead needed to set up and log... See more

Quick and fast process however my inbox has been inundated with emails about offering password resets, following up on a quote even after I purchased the policy and duplicate emails one after another... See more

Excellent customer when I telephoned to change my address on my breakdown policy only to find it lapsed last year. Although we didn’t get to the bottom of how that occurred a new policy was set up wit... See more

Initially renewing was a disaster, we couldn't make a payment over the telephone, kept cutting off. After several fonecalls we were informed IT issue. Later on in the morning, LaToya who we first dea... See more

Very courteous and helpful staff. Recently took our AXA breakdown cover and phoned twice because of minor queries. Phone answered promptly and both times, adviser was helpful, respectful and courteou... See more

I found it very hard to understand the operator, she may have found my Scottish accent difficult as well! Anyway, I went on-line and used the Discount code, amended the number of drivers to one as my... See more

My phone call was answered fairly quickly. My problem was addressed and dealt with by a very personable female advisor. She had extremely good communication skills and was able to provide me with th... See more

Process to acquire was relatively simple. Purchased ahead of start date for the Breakdown cover so cannot comment ahead .... but the Breakdown Cover Market needs to be more competitive. The AA and RAC... See more

I have used AXA for breakdown cover for a number of years now. On the few occasions I've had to report a breakdown the level of service has been on a par with the big names in this industry. Thi... See more

well handled, laid out the policy concisely and made it easy understand. Suggested that next time due to the age of one of the vehicles we consider another form of cover.

Chaotic software resulting in nearly 1 hour on phone. AXA email sent ,e to web page, saying my direct debit details had changed 9they hadn't - AXA no longer accept bank direct debits!!). My account wo... See more

Most things ok but I didn't receive my breakdown cover renewal quote.Got an email to tell me my cover had expired even though I had auto renewal.Then told I would have to wait 24 hrs for new cover to... See more

Comfortable conversation. I don't always like speaking on the phone. Reasonably priced. Didn't rush me when my card wouldn't register on keyboard, took 3 attempts. Thank you.

I was renewing my breakdown cover over the phone as I do every year. Very short queue time to get through to Sales. Andrew was very helpful, explained the next steps and everything went through withou... See more

I was sent a reminder for my AXA renewal and invited to ring or go on my account. As I do everything online these I decided to go on my account when I did it said that I would automatically be renewed... See more

Very poor service - taken over one week to deal with emergency leaking water pipe. Had to call back numerous times with waiting times of over an hour each time. Told me they had approved the claim 4 t... See more

Absolutely shocking. Happy to take your money, but fail to provide the refund they said had been issued 3 months ago. Keep chasing it up and either ignored or promised someone it sorting and never... See more

A very nice gentleman turned up to my broken down vehicle with a tow truck and gave me a lift home, dropping my car off at the garage at the botton of my road. I have no idear what I would have done w... See more

Sarah was most pleasant on the telephone and quickly answered my questions and resolved any issues. An email dialogue with Finley was prompt with my query.

Phoned this morning as I noticed my renewal payment had not come out of my bank. The lady did apologise for this and explained you had, had a new system. I have set up my cover today

All staff members are very helpful ,efficient and very professional. All went well and the car has been delivered safely to garage for repairs .

Finlay was quick to respond and assist a lady in distress! He was efficient, helpful and explained clearly what was needed

I spoke to Andrew who helped find my old policy I had accidentally let lapse. He found it, helped me set it back up and then we covered my motorbike too. Thanks for the help Andrew you were great!

Truly amazing service. Axa rep have patiently understood all queries and very transparently answered with information true at the point of talking.

Renewed my breakdown cover no problems at all lady on phone very helpful and polite. Would rate 5 stars .

Great customer service. Answered my query and sent me an updated email regarding my account

Renewed our breakdown cover the lady on the phone was very helpful sent the papers and we was happy

Great Service Spoke to several team members - all VERY helpful. I purchased a policy.

Never had to use assistance yet but good to have it if required. Reasonably priced

I rang Axa to change my email address after being scammed. They were extremely helpful.

I was initially attracted to AXA Recovery Service because of the superior standard of services offered and the very affordable cost of a policy. Fortunately, I never have had to made use of its servic... See more

Good customer service.I was nicely spoken to and given the options available to make an informed choice

1 reminder 2 weeks before renewal saying AXA already written to me. They hadn’t! 2 paid on card on 1606; shown on my card statement. Reminder 1806 saying not paid! 3 no problem with helpful person... See more

Very efficient on the phone lines . Policy renewed very quickly. Staff member very courteous.

Excellent staff at customer centre (Diana I think) sorted out online renewal problem. She was clear, helpful and understanding of my frustration with my online account.

Great customer service. Adviser was very helpful. Call was answered promptly.

The call handler was very helpful. There was a problem with the automated payment system which causes some concern at the time

We hired a car through Easy Jet for a trip to Morocco in June. We purchased full AXA Assistance insurance (through Easy Jet) We had a minor scratch on the car. Instead of simply saying it was c... See more

Joined and paid for cover ( due to previously being with Co-op) on 20th June and requested that documents be sent by post. Nothing yet received even after two further phone calls. Your advisers are pl... See more

Have been promised that my policy Schedule would be posted to me on three separate occasions but alas without success. It does not bode well if I have the misfortune to breakdown and ask for assistanc... See more

You think you have breakdown cover but you don't! All of you who have breakdown cover with AXA go back and read what it covers!!! I have been paying breakdown cover with AXA for years and I have nev... See more

I have boiler cover with axa which was purchased through my insurance company as an add on to the house policy. We tried to ring the number on are policy documents to get a gas engineer to repai... See more

Good service, could talk to a real person who was very efficient.

I had to use axa home emergency, the whole process had been really slow , each advisor give me false information- I Logged a complaint and even the complaint handler give me false information. I sen... See more

Sarah made the purchase of my policy straightforward with no hassle. A pleasure to deal with AXA.

Had a flat tyre today and called the breakdown number. They refused to come and help me because I did not have a spare tyre. My car has a repair kit and has never been designed to carry a spare tyre.... See more

Being able to talk to a human being thus,instantaneous answers to any queries that I had