Aws Amazon Reviews 398

Keep taking money even though ive deleted my account cause of the issue of them charging me for service i did not use or want but they still adding new charges complete wate of time

Bunch of crooks stealing our money. Use ADO which is way better. I was billed for services that I was not used for the past several months and even after the account was suspended they have billed me. It’s shame on you Amazon aws

Oops that is too high. Well, they will not help and with Jeff Bezos $20-plus million wedding one would think he could do MUCH better than that...

Probably the worst experience I have had with any company.

I cannot access the email needed for my AWS account because AWS send a verification code to the email so there is no way for me to log in.

I have tried dozens of various methods to explain this to them but they keep telling me they can only discuss billing matters once I am logged in....well I can't log in unless you help me, which they refuse to do.

Have literally given up, AWS let down Amazon majorly...sad as reputation is everything.

Absolutely appalling we've been trying to pay our bill but can't get into our online account and none of the recovery options will work. Logged a ticket days ago and nobody is responding leaving our services offline as they've suspended them knowing we can't access the console

AWS is hands down the worst service experience I’ve had. Not even leaving a review—just stating facts.

We shut down our app, our company, and our credit card. We thought all linked AWS accounts under that root were closed too. But charges kept coming—on a credit card that was already shut down.

After months of chasing, we finally heard that one of the linked accounts is still open—but tied to a different email. AWS won’t tell us which one, for privacy reasons. They gave a vague hint, but we don’t have access to that email. Maybe it was our mistake, maybe sloppy, but that doesn’t change the fact: we can’t log in, we can’t close it, and they won’t help.

So here we are: a dead company, still getting charged, with no way to stop it. For “privacy reasons.”

I’ve documented the last 4 months of back-and-forth. Nothing resolved.

What is the point of AWS Trust & Safety? They are supposed to be the people to whom we report abuse.
I, and many others, have been badly scammed by an outfit called First Nexus, who were hosted on AWS.
I contacted AWS Trust & Safety to complain that they were hosting criminals, sending them links to government scam-watch sites that warned about them, but all they did was pass my complaints on to the scammers.
They replied “AWS customers are responsible for their activity on AWS”.
Well what if those customers are criminals, which First Nexus surely are? Doesn't AWS take ANY responsibility for that?
Seems that as long as the scammers pay their web hosting fees, AWS doesn't care what they do.

I used AWS for hosting and faced strict verification processes and temporary site freezes. There are also occasional unexpected system disconnections. Not the most convenient experience; it required a lot of patience.

I signed up for AWS's Free Tier to trial hosting a simple single-page website (HTML + CSS + JS). I spent a couple of days experimenting, then gave up.

I also briefly created a SQL database instance that I never used. No data, no queries, no interaction.

Weeks later, I received a $74 bill — the majority of it for background CPU credit usage I was never warned about.

There were no upfront, clear pricing details or real-time alerts. The usage was minimal and inactive.

This experience feels predatory and deceptive, especially for individuals trialling the platform.

AWS should not be advertising a Free Tier when inactive or trivial services silently accrue unexpected charges.

I've contacted support for a full reversal. No one trialling a product should walk away with a $74 punishment.

This site is just awful. It's just that after the site is created it's impossible to go to it until you go through it, it's some kind of horror. And I also read about this site that they like to turn off the system simply because something seemed suspicious to them.

Absolutely Ridiculous Experience – Amazon Should Be Embarrassed

I took the AWS Cloud Practitioner exam from home through OneVue, and it was a complete disaster.

After many studying days, struggling to find a quiet room in a library, and going through their painfully long verification process, the exam didn’t even load. All I got was an error message and then a blank white screen. Their "support" had no clue what was happening and just told me to restart my PC. Wow, genius troubleshooting!!!

Of course, restarting didn’t help. Same error. Same useless white screen. And the best part? They said they don’t know what the problem is or even if it would work on another day.
Seriously? This is a multi-billion-dollar tech company, and they deal with a company that can't figure out where the issue is coming from?
What kind of system throws a generic error without any proper error handling or logging?

And the funny part they say this problem might be from your side! How so? I passed all of your check-in exams, and when trying to reveal the questions, I get an error message "Something went wrong, please try again" Hehehe, this obviously is not from my side, and it is a server-side error. Even beginner programmers know how to catch and log errors properly.

This was just pathetic. I wasted my time, energy, and effort for absolutely nothing, and they couldn’t even give me a real answer...

I created a simple website using AWS and right after that, my project was frozen due to some kind of strict verification. While the site is frozen, I can't even access my own files. The worst part is, they didn't explain what the problem is and keep delaying the process. It's frustrating and makes AWS feel unreliable. I don’t recommend it.

I will give zero review if there is option
So bad service People should think to go back traditional server investment if they are in wrong impression.Lot of issues and I am at verge to close my online business
Amazon case id 174731153009406
Unfortunately I am giving case ID so someone from Amazon see and help out.

Should be 0 star; Totally rubbish customer support; Not helpful at all; No response from them for 3 days; Do not know when they will respond; Stay away from Amazon AWS or AmazonBedrock altogether; Best to stay away from Amazon completely.

I used the free version to test the features. But there are constant checks, during which my site is in a frozen state. No one will return the work until you pass these checks. It's even impossible to continue on another one.

Immediately after the site is created, it takes a very long time to check, the site does not work, and no one wants to return the files until this check is complete.

Immediately after creating the site, you’ll put it for a brutal check while your site is in a frozen state. In the end, the site does not work and no one will return the files yourself until you go through this check. They like to turn off the system simply because something seemed suspicious to them. A terrible site

They like to turn off the system just because something seems suspicious to them.

Hello, I am a new client 499697719505. Not long ago I registered and have been mastering this platform for several weeks. Recently I was sent a letter that I need to send my personal data passport place of residence and so on, they also indicated that I must do this before July 6, 2025. And what do you think. Today I receive a notification that our servers are completely down, and they just decided to turn them off right now without following their own instructions. As a result, we cannot get through to technical support, have not received any kind of answer for several hours, during this time all systems are down clients cannot access the sites. We will incur huge losses using Amazon Web Service. If you want to be simply disconnected without giving any reason and then ignored, of course contact this company.

Amazon used to be good and has continued to devolve into the worst web services company. They provide the worst support, login systems are completely broken, there is basically no way to use the service any more. I strongly advise staying away. I used AWS since it launched, but now have no choice but to completely abandon all Amazon tech services. I have lost a massive amount of data due to AWS' lack of ability to provide a functioning login service. Appalled, get your head out of the clouds Bezos.