Aws Amazon Reviews 398

I am writing this review after a long and extremely painful experience with AWS, hoping it helps other business owners avoid the mistakes we made. Our company trusted AWS with critical infrastructure, and it became one of the biggest operational failures we have ever faced.

AWS is known globally as a reliable American technology provider, but in practice, most of their customer support and operational processes appear to be outsourced to regions with extremely low accountability. As a result, the quality of their service is nowhere near what you would expect from a company of this scale.

During our time using AWS services, we experienced:

1. Severe billing inaccuracies

The billing system frequently charged incorrect amounts, and the explanations were vague or completely unrelated to the actual usage. There was no transparency, and even basic questions about the charges remained unanswered for weeks. For a cloud provider, this is unacceptable — especially when the incorrect bills run into thousands of dollars.

2. Support that does not solve problems

AWS support has been one of the most frustrating parts of the experience. Responses are slow, generic, and often irrelevant. In many cases, the support agents didn’t even understand the issue or simply redirected us from one department to another without providing any resolution. We had open tickets that were never properly addressed.

3. Extremely poor UX/UI across the platform

AWS is one of the most complicated and confusing platforms we have ever used. The interface feels outdated and overloaded with hidden menus, inconsistent navigation, and unclear workflows. Even simple tasks require unreasonable effort. The UX/UI issues are so severe that mistakes become inevitable, and the platform becomes unusable for most normal businesses.

4. Real financial and operational damage

Because of the combination of broken billing, unhelpful support, and unreliable platform behavior, our company suffered major financial losses.
We lost not only money, but also time, operational stability, and ultimately — part of our business.

For a company of our size, this was catastrophic.

5. No accountability from AWS

Despite multiple attempts to resolve the issues, AWS provided no meaningful assistance. There was no compensation, no acknowledgement of errors, and no willingness to take responsibility. It felt like dealing with an automated system rather than a company that values its customers.

6. Better alternatives exist

After moving to other cloud providers, we immediately noticed:

lower costs

transparent billing

normal human support

simpler interfaces

predictable performance

I strongly advise any business — small or large — to evaluate alternatives before trusting AWS with anything mission-critical.

Conclusion

Our experience with AWS has been overwhelmingly negative and damaging to our company. AWS might be a giant in the industry, but the quality of their support, billing accuracy, and overall usability is nowhere near acceptable.

If your business depends on reliability, predictable billing, and real customer service, I strongly recommend looking elsewhere. We learned this lesson the hard way, and I hope this review helps others avoid similar losses.

This review is based on a documented interaction with AWS Trust & Safety, which I believe highlights a significant security concern for businesses operating in their ecosystem.

The Facts:
- Our security systems logged malicious port scanning activity originating from authenticated AWS IP addresses.
- This activity violates Section 3 (Network Abuse) of the AWS Acceptable Use Policy (AUP), which prohibits "IP/Port Scanning" and "Unauthorized Access."
- We submitted a formal abuse report to AWS with detailed evidence.
- AWS Trust & Safety responded, confirming they notified the customer but were "not able to take additional action." They encouraged us to "work with our customer directly."

My Assessment and Conclusion:
Based on this experience, it is my opinion that AWS's enforcement of its own AUP is ineffective. When a provider profits from infrastructure used for prohibited activities and then disclaims responsibility for enforcement, it creates, in my view, an unacceptable risk.

The practical outcome for us is that we cannot rely on AWS as a security partner to abate abuse originating from their network. We have been forced to implement broad blocking measures against AWS IP ranges, which we believe also negatively impacts legitimate AWS services.

I am posting this to inform other security-conscious businesses that they should not depend on AWS's AUP for protection and must be prepared to defend themselves unilaterally against abuse from AWS infrastructure.

If I could give less than 1 star, I would. After using AWS for an AI certification I took that we were using the 'free tier' for, I found a charge for over $1,600.00 on my credit card. After speaking with an CS agent, and closing my account and told that the issue would be resolved, and sending back 24 emails in response to: "

We have not heard back from you regarding case 1762046...... in the last 10 days. We hope this means you have resolved your issue or question. If this is not the case, please re-open case 1762046.... using the following URL and we will continue to support you"

The charge is still on my card and this has been a incredibly frustrating experience. I am going to dispute the charge now with my bank and will NEVER use AWS for any of my clients.

my Connect Instance stops working .... LITERALLY. There is some error in my instance that wont allow the representative to end the call and close the contact. AWS SAYS THEY OFFER FREE BASIC TECHNICAL SUPPORT, but fail to mention that you only get forums and that's it, i send an emergency email to aws telling them that THEIR SYSTEM IS MESSED UP AND I NEED THEIR HELP closing an instnace on aws connect, because its clearly not something i could have fixed, and i get an email back. despite paying every month for service, TELLING ME I HAVE TO PAY MORE TO GET THEM TO FIX THEIR OWN SERVICE ERROR AND SIGN UP FOR A TECH SUPPORT PLAN OR JUST DEAL WITH THE FORUM!

AVOID!!! They totally tried to rip me off 3 different times. Trying to set up a VM is insanely complicated and even when it was set up it NEVER, not once, worked.

Worst service in world. If you are preparing for data loss and outages then buy this service.Every time they would ask more money from you without giving you customer satisfaction that is two pizza rule.

Just fleecing your money for nothing. Data will be lost and your business would be shut down. A bangalore developer lost Rs 150 crore of data.

They are big scammers. Charges are highest in market with so many technology glitches. Google cloud is best 100 percent uptime and very good service. Amazon is retail company and does not know anything about technology. Look for better options.

I am extremely disappointed with AWS (Amazon). My experience has been frustrating and completely unacceptable. I attempted to subscribe to a server with a free trial period, and just two days later, AWS charged me twice for $288 each.

I contacted their customer service to explain that I had not used the server, that I wanted to cancel my subscription, and that I did not understand why I had been charged twice. They advised me to close my account, assuring me that another team would contact me via email to arrange a refund. I followed their instructions and closed my account.

A week later, another team contacted me to inform me that they would not issue a refund. To make matters worse, the email came from a No Reply address, so I could not respond. When I tried to log back into AWS to contact customer service and explain the situation—as they themselves had instructed me to close my account—I found that I could no longer log in, and therefore could no longer reach anyone for help.

This entire situation feels like a massive scam. It is unbelievable and utterly unworthy of a company like Amazon.

Mixed experience – good platform, but support and security are unacceptable

Once AWS is up and running, it offers a very powerful environment with endless possibilities. For our startup, it is in principle a good platform. However, there are several major issues that will definitely lead us to replace AWS with a European provider as soon as we are big enough:

Support is a disaster. We ended up paying €100 per month for support, just to have an AWS-caused issue solved after two weeks.

Login management is frustrating. The whole root account process makes little sense, and in our case MFA login fails about 1 out of 3 times.

Cost control is practically impossible.

No DDoS protection by default. We had to integrate Cloudflare ourselves to get at least minimal protection. AWS charges even for blocked requests, which can lead to massive unexpected costs.

For now, we are stuck with AWS due to a partner requirement, but once that contract ends, we will migrate away.

The positive side: the monthly costs are low, and if everything works, we are satisfied. But as soon as support is needed, AWS becomes unusable.

From business owner to business owner: if you have another option besides AWS (a local service provider with direct contact), you should seriously consider it.

STAY AWAY FROM AWS!
I registered with them as an "Individual" selling my own used staff online. Years after selling my last item, they contacted me asking for $'000s payment in fees, seizing approx $1,000 from my AWS account and threatening me to use my credit card for the balance still due to them as a "business seller". And here came Qualtrics... asking for my bank account, copy of my passport, deemed "necessary" to validate my identity during an individual zoom call. While they got my bank account details, I never sent them copy of my passport and they DID NOT SHOW UP at the zoom call, I booked it again as I was terrorized by their behavior and they DID NOT SHOW UP AGAIN!
Their behavior only increased my suspicions that they tried to steal my identity and access my funds (peanuts). No, it was not phishing, because I have used the link directly sent to my by amazon.
Their style is rude, aggressive and bullying. They intentionally manipulated my AWS account, shifting to business from individual and they NEVER came back to me with an answer to my questions. They kept my money and never returned it.
Their behavior disqualify them from ever associating the word "services" to their name. THEY ACTED LIKE THUGS, hiding behind a screen and ever refusing to speak on the phone. I thought of filing a complaint with the police. I can still do that, and probably will.

Worst company ever!
Someones has shared a personal document and costumer service cannot help at all. Costumer service is none existing... worst company ever!

This has been the worst experience I have ever had with a cloud service provider. My goal was to learn AWS technology and prepare for the DVA-C02 certification exam, so I purchased a course on Udemy and began following the instructions to set up an account.
The problems started immediately. The sign-up process was incredibly difficult, as I was unable to activate my account using my phone number. It took two days and contact with customer support before my account was finally activated.
A few days later, I received an email from AWS requesting proof of address. I promptly sent them my bank statement and a copy of my passport. To my complete surprise, they responded by permanently suspending my account. I contacted support again, explaining that I had created this account for learning purposes, but their decision was final. My account was permanently suspended for reasons that were never made clear to me.
Based on this experience, I strongly advise new learners to consider alternatives like Azure or Google Cloud. Don't waste your time and money on a service that can be this difficult and unwelcoming to new users.

Worst customer service ever. Scammers as well don’t waste ur time on this stupid website. Charged me over £70 for literally a mistake they did and asked them to resolve this issue but they wouldn’t.

Asking for support on the seller's market is like screaming in the emptiness of space. 3 tickets opened and the only thing that I have received is a email to rate the support service 1 month later. Stay customer focused Amazon!

Actual performance is reasonably good, though you definitely pay for it. Due to the nature of the environment you have to plan for failure, which you can do with open source tools rather than buying in to the proprietary tool set completely.

My account was suspended and I sign in with correct information, but it sends a verification code to my suspended email address through AWS which I now do not have access to because the account was suspended.
I submitted a request for help for a call from my personal email address and they will not work with me with my personal email address. They sent me links to help me and then when I finally get to the link I request help for this issue, it is to the form I filled out already asking for help, but they already refused to assist me. So it is just a continuous unhelpful circle.
STAY AWAY FROM THIS SERVICE!!

Fraud! I am in the process of filing a police complaint. They used my amazon.com card information to pay for services I had not authorized on a 'free' completely unused account. I had originally created the account almost year ago to check if it was user friendly to determine if my company should use their cloud or invest in servers. I browsed their service for half an hour, made the call not to use them. Never thought to cancel the account. Ouch! My card that they did not have access to was charged by Amazon EMEA for over 700 USD! Several exchanges and hoops later, they still refuse to have a look at the charges! Weird when a well known company participates in fraud! I have cancelled amazon prime and removed all active cards from my amazon.com account as a result. Apparently the amazon.com card can be used by the sister companies for unauthorized payments. Wow.

I reported a money laundering website to them which is called bigwinner and asked them to take serious actions against them but they did not do anything and instead sent me automated robotic reply . Most money laundering sites are hosted on their systems and they don't want to take accountability for that . Hence i request indian authorities to get in touch with them and do a checkup on their servers. Hopefully aws will reckon my comment and assist me further in realtime . Let's fight with fraudsters and scamsters .