I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... See more
Company replied
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See what reviewers are saying
Hi Awok, Again, Im resending this message as I've double checked my Bank Account but there's no refund yet to my Order Number 917-055-83A-1 like you promised on your last reply. Also, ould you... See more
Company replied
Refer to AWOK mail dated 4th July 2020 regarding cancellation of my oreder # 76793979A1 dated 28th May 2020, Please refund the money immediately, Pls note that in your previous reply you clamied t... See more
Company replied
Thank you all for these reviews and I’m sorry about your experiences. Continue to post. I just saw their commercial and was interested. Posting real life experiences assists the rest of us in not w... See more
Very bad service
Very bad service. After collecting the money. without any notification cancelling the orders.
19 January 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Very bad service
Very bad service, collecting money and selling damage products.
17 January 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products. For damaged products, we have easy return policy or coupon would be offered once you uploaded pictures as proof.
Very bad service
Very bad service
They late with delivery,extremely bad with the service
They said have guarantee but they are NOT hold up on that.
Received an item which didn’t work-complained-they said I can return-however nobody contacted me.
When I complained again they said that the guarantee expired......and they sorry
It is a JOKE
Do NOT recommend
9 January 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you with the item received.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Very Bad behaviour Also Dirty Delivery boy
Very Very Badd Service And Alsoo Dirty language used delivery boy Very bad product and very Bad Staff Not good behavior So today am going police station Writing Complants for Delivery Boy ....please Don't purchase anything Because very Stoopid person job hair
9 January 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you from our delivery people .Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Bad bad bad customer service.
Your customer service, response to customer inquiries so bad. Reply to customer emails for genuine issue after 3-5 days.
Calling on phone, it keeps you on hold for tens of minutes and suggest to contact on email.
7 January 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you from customer service.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Don’t buy from this scammers
Don’t buy from this scammers
My order 22329979A1
I order this and is been giving me a fake tracking number yes FAKE I order a phone and is been over 8 days no info has been updated in the tracking number I requested for cancel the order and give me my money back but they refuse and say to me that the product is with the driver it’s a lie there’s no product there’s no driver there’s nothing, this supports take forever for answer your emails and no body answer the phones so people who care about there money stay away from this scammers they stole me and they gonna stole you too so please be away from them .
1 January 2020
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. As we checked the system the order was delivered to you. Orders to KSA takes longer time and we are working hard to improve that. Thank you for your understanding and patience.
01/25/2020 18:25:30 ALS Bot Order status changed Status changed to: "Archived"
01/25/2020 18:25:30 ALS Bot Order status changed Status changed to: "Delivered"
01/25/2020 18:25:30 ALS Bot Order shipped Order fulfilled
12/26/2019 12:37:53 ALS Bot Delivery service changed Changed to: "ZAJIL"
12/26/2019 12:37:53 ALS Bot Tracking number change Z756860
12/26/2019 12:37:53 ALS Bot Shipment approved Shipment approved
12/26/2019 12:37:53 ALS Bot Order status changed Status changed to: "Order in delivery."
12/26/2019 09:54:56 ABBAS KHAN Order status changed Status changed to: "Ready for Dispatch"
Very bad service
Very bad service. They are just showing products and delivery is very very far even cancelled without reasons. It has been more than 10days they haven't delivered my order.
28 December 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Feel cheated when giving credit card…
Feel cheated when giving credit card details just deducting 1 Dhs each time...Card not being still registered and unable to place the order.
Never register card in the account.With a wrong press...without any second questions..card gets charged.
Thinking minimum order is Dhs 250 for FREE Delivery,i placed order.Got charged a huge amount as delivery charge.On calling Awok office in Dubai i get the surprise reply..1.Awok policies get changed.2.It may have International items.
How am I supposed to know which is International or not?????
On the whole...very disappointed
26 December 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. There are calculation over checkout page about delivery charge before your checking out. For products in our Dubai warehouse, the expected delivery date would be much shorter, and if the products are in China warehouses, that would take a long timer to ship to you. Within that said, we are taking your feedback seriously and we are working to improve our services and products offering to our customers in mid-east region and look forward to your further feedback.
FRAUD COMPANY AND I THINK ALL PEOPLE…
FRAUD COMPANY AND I THINK ALL PEOPLE KNOW THIS.
nOW THEY CHARGE 17 AED DELIVERY + 9 FOR CASH SP 26 AED TO PAY FOR DELIVERY?fOR GARBAGE ITEMS?HAHAHHA NEVER...I ORDER LAST TIME 2016 AND NEVER AGAIN AFTER THAT EVEN FOR FREE I DONT NEED.DONT ORDER FROM THEM...BUT THERE IS INDIAN AND PHILIPINO AND PAKISTANI WHO THINK THAT IT WILL BE CHEAP FOR THEM SO THAT HOW AWOK EARN ON THEM!!!DISASTER EVER IN MY LIFE!
19 December 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products. With that said, there is calculation over order pages before your checkout , we are working hard to offer our customers with the lowest price products with reasonable delivery cost always.
One of the biggest fraud company in…
One of the biggest fraud company in uae.. Dont buy anything from AWOK.
17 December 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
Terrible customer service....
I purchased a laptop which was supposed to have Windows8 pre-installed at the end of Nov. I tried to use the laptop 2 weeks later.
But it shows that the Windows installation was NOT completed.
I tried to explain this to Customer Centre, but they will NOT assist
as I did not contact them within 3 days of purchase.
If the product I purchased is not as advertised (a working OS),
then this is FRAUD !!!.
16 December 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you from our customer service.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products. If you are in UAE, please kindly come to our Deira office, we could try to get you installed with a working OS for you
worst online website ever plus customer support fake promises
Well, its not only me who complaining now, check below others review to know your service and cheater customer support fake promises.
i bought 2 M5 smart bluetooth sports bracelets,
and i paid online too, Order#845-791-60A1
Date 13/NOV/2019 when i received the fake order on the spot i called to customer care and explained very nice and gently that those are not the same what i was expect and not what i have paid for, as well i explained on phone that whats the reason that i want them to be return,
however the customer agent listed nicely, and promised me that delivery guy gonna pick them up and you will received your refund after 2 to 3 working days,the items has been return to them as she promised, yet i have not received my refund nor reply even not a single call that they follow up with that fraud order,
lately today i was checking my phone that i saw awok.com app and when i open to see what has been happened with my complain, i found out and been surprised that they closed my complained and thats all, i called them again and says that the support team is not available and call hanged up, i have emailed them yet no reply come back.
if you guys fraud people for few AED add AWOK.FAKE.COM that people will clearly understand that your guys are fake, and we will not follow up for the money that we lost at least dont spend our time.
i will make sure you on social media, what will happened when you fraud others.
4 December 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you from our customer service. As we are checking the record, 50AED has been refunded to you.
12/05/2019 19:32:25 Joanna Plaza Payment refunded 50 AED has been refunded.
11/14/2019 10:00:13 ALS Bot Order status changed Status changed to: "Archived"
11/14/2019 10:00:13 ALS Bot Order status changed Status changed to: "Delivered"
11/14/2019 10:00:13 ALS Bot Order shipped Order fulfilled
11/14/2019 00:55:07 ALS Bot Tracking number change 84579160A1
11/14/2019 00:55:07 ALS Bot Shipment approved Shipment approved
11/14/2019 00:55:07 ALS Bot Order status changed Status changed to: "Order in delivery."
11/13/2019 16:10:14 ABBAS KHAN Order status changed Status changed to: "Ready for Dispatch"
biggest fraud and cheater company
biggest fraud and cheater company, never buy any product from awok they have zero transparency for consumer support. they never provides contact numbers. their return and refund policy is pathetic.
they send me wrong product and when i complaint they send me coupon with only 7 days validity which is ridiculous means first they send wrong product then they send you coupons and force you buy again from then within 7 days and pay delivery and other processing charges again for their mistakes, disgusting and shameless. and if you refuse to accept coupon then they said we can't do anything. its our policy. their policies favors only them.
why we accept wrong products or limited period coupon against wrong products while we paid money for original products? take back your product and refund full amount
30 November 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products. We would discuss and refine our refund policy based on your feedback.
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products. We would discuss and refine our refund policy based on your feedback.
Dont buy anything from here
Dont buy anything from here. Almost everything is damaged or poor quality product. Only in pics it looks good but at the working condition.
25 November 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
One of the biggest fraud company in UAE
One of the biggest fraud company in UAE. I had a very bad experience with them.
I had done a order of 8 items which they delivered 6 items and I asked the delivery guys,He said call customer care they will sort out. I keep followup with them and finally they said coupon is issued you can use online( still need to pay extra delivery charge, earlier was free due to multiple items). After one month chasing, thru the phone they said money will be refunded. But finally i got mail saying , they have issued coupon and now its more than 1 month. So that coupon is not valid .Eventually , I lost my money and my precious time running behind and they washed off their hand. So please no one should fall in their scam.
My complaint no is 781569666395
19 November 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
I could give them something less than 1…
I could give them something less than 1 star. Not only for buyers, they are also not responding for sellers. I tried to open a seller account to sell my products in awok site. It's been 3 months, no response from the support team. Very very very very worst support team I have come across. I have been sending mails to follow up regularly for no use. They don't even have a proper contact number or contact address. If anyone of you have any of their contact number, please do let me know.
19 November 2019
Unprompted review
Reply from AWOK.com
Dear Seller, Please accept our sincere apology for the inconvenience caused to you. We are still trying to improve our marketplace and we would let you know once that is ready.
If there is less than 1 I will give
If there is less than 1 I will give. It is the worst service for customers no honesty, they ar not following their policy.
11 November 2019
Unprompted review
Reply from AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and find ways to improve our services and products.
I bought a phone during the flash…
I bought a phone during the flash sale... I got it on Sunday.... Not even a week has passed it is not working.. Can I get another phone ?
9 November 2019
Unprompted review
Reply from AWOK.com
Hi, Please accept our sincere apology for the inconvenience caused to you with the item received. Can you please send an email with your order number and issue @ support@awok.com. We are always here to help.
Iphone 7plus 128gb Fake from Awok
i ordered 1phone 7plus 128gb on april 2019. they did not update the delivery, so that i couldn't claim for warranty. around 7 i keep follow up them to solve the issue. 0n 6th nov 2019 they told me that the claim period is over,so that they can't offer warranty. they never informed and given a chance to claim. so, these people are absolutely fraud and also provide you fake product and never offers you service. once you purchase you will surely regret. don't let your friends to buy products these people and don't let them to order. you must convince .
7 November 2019
Unprompted review
Reply from AWOK.com
Hi, Please accept our sincere apology for the inconvenience caused to you with the item received. Can you please send an email with your order number @ support@awok.com. We are always here to help.
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