Avon Reviews 544

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, most reviewers were let down by their experience overall. Many people expressed significant dissatisfaction with their orders, citing issues such as items not being received, incomplete deliveries, or orders arriving with missing products. Customers also frequently reported problems with the delivery service, noting long waiting times, a lack of updates, and parcels not arriving as expected. The customer service was consistently described as appalling, with many struggling to make contact, facing unhelpful responses, or experiencing difficulties with refunds and returns. Conversely, a small portion of people were satisfied with the product quality and price, with some even praising the fast delivery of their items. However, some customers also noted issues with product packaging, describing it as damaged or environmentally unfriendly.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report issues such as... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers praise the quality and price of... See more

Customer service

Reviewers express significant dissatisfaction with customer service. Many customers report difficulties... See more

Delivery service

Users describe negative interactions with delivery services. Many customers report significant delays, with... See more

Customer communications

People report negative experiences with contact, expressing frustration over the inability to speak with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order 27th March - money taken. No way to contact Avon Placed an order 27th March. Card was charged. Haven't received my order. 'Contact us' options are a total failure. NO replies to email... See more

Rated 1 out of 5 stars

Absolutely appalling service from Avon. Delivery times are a joke – parcels take forever with no updates and no accountability. Customer service is just as bad: I can’t even log into my account to v... See more

Rated 1 out of 5 stars

Customer service appalling, my next day delivery arrived -an empty box. I have been on hold waiting to speak to an advisor 3 times 30 minutes at a time. WhatsApp chat unavailable to customers, will... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

544 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

disappointed

Just had the new Christmas book from My rep
can I just say it uninspiring and boring its like Avon still have stock left over from pervious years.
and shopping on line is complicated and dull.
use a local rep if possible why would I want a rep in Scotland if I live in the south west?

9 October 2021
Unprompted review
Rated 3 out of 5 stars

High Price, Cheap Products

Ok, so my review is not a 'One Size Fit Fits All' review. I love to try different products and I can honestly say I've tried most of Avon's range in Make Up, Perfume and toiletries. Every face cream I've bought have been REALLY BAD, leaving a heavy residue that rubs off in little fat rolls of disgusting putty textured stuff. So I never use any of the face creams anymore (They're very expensive too) The foundations are not bad though, but don't last all day like other high street similar priced foundations, eye shadows make my eyes itch, but the eye pencils and mascara are good, gel nail varnish have a good range and last. Lipsticks are good too. Hair products are cheap and nasty, my hair feels like straw with the shampoos and conditioners. Bubble bath is ok some are a bit funky on fragrance so you'll need to test a few to find one you like. Clothes, PJ's and undies are cheaply made and very expensive. Jewelry is cheap and tarnishes super quick. Fake tan is AMAZING, best one on the market I would say. Perfume is ok for day wear, not great for a night out as it doesn't last long. Deodorant and shimmer powder have large vessels with nothing in them. Overall Avon products are extremely expensive in today's market. Quality is average. Convenience is great.

6 October 2021
Unprompted review
Rated 1 out of 5 stars

i would like to give them zero but I…

i would like to give them zero but I can't. I returned a faulty pot of eye cream to them in May. It's now October, I've sent them over 40 emails and I can't get a reasonable person to help, even offer a refund or replacement. I've gone round in circles with them more times than I can count. Extremely poor service.

6 October 2021
Unprompted review
Rated 1 out of 5 stars

Been a rep for a while but they are…

Been a rep for a while but they are slowly getting on my nerves, keep ringing me either trying to sell something or about something else. Keep emailing them to ask them to stop but just ignore it. They call between 8am and 9am. Now blocked and reported to the ico

22 September 2021
Unprompted review
Rated 1 out of 5 stars

Foundation & lipstick colours do not match brochure

Although I would give 6 stars to eyeliners, I have decided not to buy any more lipsticks or foundation. The colours do not match the colours in the brochure, in lipsticks they are much sharper and darker, and on foundations much lighter. And if you order same colour in different foundation, the colour is not the same. The rep says that it can not be exchanged, and not samples for foundations. Therefore it gets very expensive to find the right colour, I give up and continue buying Rimmel or Max Factor, really good products and you can test the colour.

13 September 2021
Unprompted review
Rated 1 out of 5 stars

Shamefull

Avon dont do refunds it seems via representatives wot a disgusting way to do bussiness

12 September 2021
Unprompted review
Rated 2 out of 5 stars

It’s stupid how you have to spend…

It’s stupid how you have to spend £20.00 or over for free delivery. Last time I ordered from Avon I got free delivery and no extra charge this time I ordered from there I had to pay an extra £4.87p as well as what I bought which came to £24.38p Plus £4.87p which cost £29.95p Why is they any need for that when I have free delivery. Not happy.

20 August 2021
Unprompted review
Rated 3 out of 5 stars

Reps I’ve dealt with friendly

Reps I’ve dealt with friendly , just trying make a living but I find they can be pushy . Products ok . Cheap prices - cheap products. I can go to local supermarket & drug store for similar- claim they are vegan 🌱 hmm 🤔

12 August 2021
Unprompted review
Rated 1 out of 5 stars

NOT IMPRESSED

I ordered Skin so soft to take on holiday with me this week because it helps reduce mosquito bites. I paid £4.99 for next day delivery. I am still waiting for the order after 2 days. I am now anxious I may not get to take the products on holiday. This is not good enough!!! If i knew the service was so bad I would not have bothered. I have used an Avon representative in the past and they were great. I AM NOT HAPPY!!!

3 August 2021
Unprompted review
Rated 5 out of 5 stars

Love love the products great service

Love love the products great service, love the fact they do not test on animals and the hand sanitizer is amazing I know the alcohol content isn’t high as some but it is enough to kill germs and isn’t harmful as has a moisturiser built in love love love

21 June 2021
Unprompted review
Rated 3 out of 5 stars

Crazy MLM pyramid scheme.

Crazy MLM pyramid scheme.
If anyone is reading this because you're thinking of joining and have been promised the earth by the reps don't! I did it for a month worked really hard run all over with orders and earned a fiver. Shocking. It's a cult and a pyramid scheme just like Younique etc. Don't believe the reps. Products are good though.

13 June 2021
Unprompted review
Rated 1 out of 5 stars

Should be no stars at all

Should be no stars at all . Placed order 28th May 2021 and still has not arrived. Emailed about 30 times now and been given the run around. they now say it is on its way but as most of the 40 order was a birthday present and i had to spend another 30 pounds to replace the gift expected to be compensation it some way but no. nothing not even a sorry. disgusting customer service from beginning to end. never again

11 June 2021
Unprompted review
Rated 1 out of 5 stars

SHOULD BE MINUS 10 STARS

Order placed, money taken, confirmation email received, 10 days later no products, rep as nice as she is was NO HELP. Phoned customer services, amazingly call answered in seconds. I was told the order had not gone through. Even though money taken and confirmation email received. Full refund offered and accepted. Account now closed. Never again will I duped by Avon. AVOID THIS COMPANY.

3 June 2021
Unprompted review

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