Avologi Eneo Reviews 683

The process was a bit slow at first, but once it got going and I realized the email wasn't spam, it went smoothly and quickly! Jackelyn S was kind, patient, and made the process of replacement much easier than I had anticipated. Excellent customer service!

I am a physician who is taking care of someone who suffered burns on her eyelids and on the sclera (white) of both eyes after using this device two times. It appears to me that the output is not well focused and needs to be better modulated, and should not be used anywhere near the eyes.

A scam company. The laser is fake. Their marketing is false. I was ripped off $4000! Don't do it.

Jackie was very helpful. She answered any questions I had.

I am very pleased with the service.

Patient & knowledgeable to answer all questions. Explained the product & replacement process clearly. Offered an upgraded device with a full explanation of its benefits.

It was such a pleasure having Jackelyn help me today following up with my return questions. She gets five stars for her customer service and ability to understand and make the whole process easy.

Yael who took care of my request to replace the device? Handled everything very timely. She was great to talk to on the phone and was very responsive to my needs.

This is a wonderful wonderful product, I am using it for aging skin and for joint pain as well.
My unit did have a problem with the digital screen, then stopped working completely. I commend Avologi on their customer service and their lifetime warranty which they stand behind. They did a replacement with a new unit and I am over the moon excited to have it again. Thank you Avologi! Nice to have a company who believes in their product and takes care of their customers. 💞

I found the Avologi support to be very efficient. They were prompt, thorough and very helpful. When my wand stopped working they sent me a replacement, true to their word. I’m very happy with me Avologi experience.
Angie Renon.

Quite easy to arrange for replacement of Avologi laser that unfortunately stopped working after using for 2 years! Yael was easy to deal with, very pleasant and easy to understand what I had to do to receive my replacement!
Exceptional service, very grateful, now just waiting for delivery of my new laser.
Thanks a lot
Aaffien May

I would like to sincerely thank your team for the excellent customer support and professionalism. Even after two years, you carefully reviewed my case and agreed to replace the device, which I truly appreciate. The process was handled smoothly making the experience very positive!!Thank you for your care and valuing your customer!!❤️🙏

Kind regards,
Patricia

Friendly and easy to work with

I purchased this product and it did nothing. When I tried to get my money back, they told me that first of all I had to produce receipts and videos to prove it was ineffective. Then I followed up with a phone call and that’s when they told me I needed to pay an extra $200 to possibly replace it. They would not even guarantee that they would replace it for that price. They told me I had to repackage it to return it, that I couldn’t even use the original package it came in. In addition, I had to pay for return shipping in addition to the $200 that had to be included with it.
I don’t recommend buying this product unless you have lots of money to put toward nothing.

If anyone would like to join a private chat to discuss a class action please contact me via messenger

Customer service is A+. I have contacted this company on several occasions with concerns and questions. They have been helpful, efficient, knowledgeable, and very professional. It has been a pleasure to deal with them.

I spoke with Shirley today at your company and wanted to share my appreciation. She was professional, knowledgeable, and exceptionally kind. She handled my matter promptly and achieved excellent results. I’m very grateful for your company and the outstanding service provided. Thank you.
Teresa

Avologi Lumnen

I am happy with the facial treatment combined with the Avologi LUMEN laser. My skin now appears radiant.

Thank you to Shirley who followed up and kept me in contact with the information for my replacement I look forward to receiving it and moving forward with the experience of your company

My Eneo Advanced unit stopped working, I had only had it for a year. I was a little worried as I had purchased the unit at an airport a long way from home. I sent an email to Avologi customer service and I got a reply from Jacquelyn S, who she said would guide me though the process and that's exactly what she did. She was very professional and knowledgeable and the process went smoothly. I had been unable to use the Eneo for about 3 months and was noticing a return of some of my wrinkles, which I didn't like, but I'm happy to say that Avologi stood by their product and I am a happy customer. Thanks you Avologi.

Good customer service. We had the device 2.5 years and were disappointed when it failed but your response was terrific.