It was easy, professional and clear when I was unloading the information. Up loading the documents was easy and I knew what was out standing at all times. My Aviva is super with all the document... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy to make contact with your company. The staff member was very helpful, courtious and explained everything to us. Any questions we had were fully answered and sugestions to improve/upgr... See more
Company replied
I’m an 80 yr old widow. My insurance had become very expensive. I summoned up the courage to contact Aviva Direct. The customer service team were absolutely wonderful. I explained from the get go... See more
Company replied
Aviva provide a great service with fantastic cover and I have found their customer service to be excellent. Huge thanks to Pauline who answered all my queries earlier this week. Nothing was a problem... See more
Company replied
Company details
Written by the company
At Aviva, we're here to help you protect what matters most. Whether it's your car, home, travel plans, or your family's future, we offer a wide range of insurance solutions designed to give you peace of mind. From life and mortgage protection to pensions and investments, we’re committed to helping you plan for a secure tomorrow. We even offer driving school services to help keep you safe on the road. At Aviva, we focus on making insurance simple and personal; while providing a service that delivers for our customers, so you can feel confident and financially protected every step of the way.
Contact info
Building 12, Cherrywood Business Park, Loughlinstown, D18 W2P5, Dublin, Ireland
- (01) 898 6000
- direct@aviva.com
- aviva.ie
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfair insurance quote
I got my renewal quote, rang you to see could u do any better on price but was told you couldn't. I went in and did a new quote and ended up getting a quote for nearly 50 euro cheaper. I find this a scam, why couldn't you give your loyal customers the cheaper price when sending out new quote
21 March 2026
Reply from Aviva Insurance Ireland
Hi Maeve,
We are sorry to hear about your experience in relation to pricing, and we really appreciate you taking the time to share your feedback. We’ll pass this on to the relevant team at Aviva. They’ll be keen to hear your comments and use them to help us improve.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Customer service was helpful & efficient/
I did it online so most of the work was done by me! I did contact Customer Service to check I had completed the application successfully and the agent was helpful and patient.
25 March 2026
Reply from Aviva Insurance Ireland
Hi Valerie,
Thanks for giving Aviva Insurance a 4 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
So simple and easy to do online,no bull…
So simple and easy to do online,no bull S...T . Compared to other companies. When I rang later and spoke to Marie she was brilliant, the way she treated my wife and I.
23 March 2026
Reply from Aviva Insurance Ireland
Hi Peter,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Straight forward
Straight forward , clear step by step instructions and best price on the day
21 March 2026
Reply from Aviva Insurance Ireland
Hi Shane,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Friendly and polite staff
Friendly and polite staff. Customer service really helpful. 🇮🇪👍🇮🇪
25 March 2026
Reply from Aviva Insurance Ireland
Hi Fergus,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Siobhan,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva
The whole process was quick and easy I…
The whole process was quick and easy I got an excellent quote it was seamless from start to finish I would highly recommend the company to others
20 March 2026
Reply from Aviva Insurance Ireland
Hi Michael,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Mart,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Lady I dealt {Aisling) with was very…
Lady I dealt {Aisling) with was very helpfull and easy to speak to and understand.
25 March 2026
Reply from Aviva Insurance Ireland
Hi,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
House insurance obtained on-line.
Business (house insurance) was conducted on-line. Found website very easy to use. Cover obtained was very comprehensive and at a competitive price. On-line discount was very welcome.
20 March 2026
Reply from Aviva Insurance Ireland
Hi,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback. We’re glad you were happy with the website
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Helen,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
I spent 3 weeks forwarding a no claims…
I spent 3 weeks forwarding a no claims bonus. Originally the issue was that the no claims bonus was sent via e mail as format received from my former insurance company. Rectified this and queried a no fault claim on my NCB. This was furnished. Then a query that my former insurance company hadn't depicted a log on the NCB that they sent. Then the query on the claim had to be expanded upon by my former insurance company. 10 emails 20 phone calls later it was resolved. In the interim I was informed that I could drive with no insurance disc displayed. Aviva stated you can get the Garda to phone them if my car was stopped. I explained to Aviva that Aviva are not available after 4 pm or weekends and it was an offence under section 41 road traffic act and my car would be seized and towed away.Aviva didn't understand this
20 March 2026
Reply from Aviva Insurance Ireland
Hi Pat,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Cathal was an excellent help
Cathal was an excellent help. He was very patient and answered all our questions. It was so easy to get our policy and it is great value, thank you.
25 March 2026
Reply from Aviva Insurance Ireland
Hi Michael,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Caoimhe,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Paul,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Great quote and seamless task to setup…
Great quote and seamless task to setup account and get documents.
25 March 2026
Reply from Aviva Insurance Ireland
Hi Frances,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Michael,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Tony,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback. We’re glad you were happy with the price and customer service.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.