Avis Malta Reviews 30

Dreadful company. Car hired was defective and spoiled out holiday entirely. But what was even worse is that our complaint to customer service has been entirely ignored. Do not use.

Scammers. Tried to charge my Credit Card week after rental finished. Never gave an, answer why they tried to charge me.

Warning! Do not use Avis Malta. They systematically engage in a scam of making extra charges after you return the car. See other Trustpilot reviews in both English and in French. The car was one of the oldest most clapped-out and smelly cars I have ever had the misfortune to rent, but it worked and didn’t break down, so that’s not why I’m angry. On my return journey on Thursday 11 Nov, I refilled the car with as much petrol as possible just a short distance from the airport. I checked the car in, and they confirmed that there was nothing more to pay. However, when I got my next Amex statement, I found a charge from Avis dated 15 Nov for 32.03 Euro. I tried ringing both Avis and BA, through whom the car was booked, but neither company were answering their phones. I contacted American Express, who are always courteous and efficient. They agreed to suspend the transaction and investigate. Amex have now confirmed details of the charge as 7.03 Euros fuel plus a fee of 25.00 Euros. How is this possible since the car was refuelled just before being handed back!

This is the worst ever car rental in the world. They keep charging credit cards from people over and over again! Although the car was delivered clean and without any damages. The staff is incompetent, nobody picks up the phone, the customer service is disastrous, and they steal money from their customers. This is the worst car rental in the world!

AVOID AT ALL COSTS. Fraudsters linked to organised crime. Extorted money out of us for a part which should have been maintained properly, a practice which could result in death or serious injury. Renting with them ruined our holiday, done be fooled by the name.

As seasoned Travellers and a member of Avis Preferred we have had good experiences with Avis over the Years.
The strategic alliance with BA also helps as there are some tangible benefits such as having the second Driver added for free.
On our latest trip to Malta we pre-booked a Hire Car via BA using Avis.
It only provided 2 pick up locations one being at the Hilton Hotel located in St Julian's which is 20 minutes from Malta International Airport.
The rate we got was reasonably good and arrived at the Hotel before the appointed hour to sort everything out.
The initial “greeting” we received was just about civil but could tell this was going to be difficult we just didn’t expect it to be quite so appalling.
All our paperwork was in order but we were then hit with the old insurance scam.
We were effectively told we weren’t insured which simply wasn’t true.
It then quickly moved to a quite threatening position whereby we were asked to hand over our credit card to deposit a sum of €1,500 in case anything happened.
WOW.
This seemed like a metaphorical punch to the head as when we baulked at this were then told that if we paid €120 we would get comprehensive cover.
This is of course on top of what we’d already committed taking the total cost of hire to an absurd level.
To put this into perspective the additional insurance would have worked out at €40 a day and for a Ford Fiesta!!
To say the conversation was uncomfortable would be an understatement, it was shocking “customer service”.
So we cancelled our booking and with BA’s assistance got our money back.
So our travel plans were thrown in the air plus the single Taxi fare back to Valetta was €20.
To summarise this was a terrible experience made even worse by some quite aggressive tactics which we didn’t expect from Avis.

Booked via Zest Car Rental. We arrived quite late at night and subject to paying the out of hours fee which we knew about beforehand , the Avis representative dealt with our booking quickly and efficiently without trying to sell us any add ons or upgrades . Car supplied was an upgraded group a Peugeot 308 that was virtually new only just over 4000 km on the clock though it had quite a few marks and scrapes on the bodywork, only some that had been marked on our agreement . We contacted our broker Zest who requested photos to send to Avis which they did.
Returning the car was quick and easy, we refuelled just before the airport and the staff who were polite and helpful, quickly checked the car, marked our agreement as "returned no new damage, fuel full" and we were on our way.
All pretty straightforward and easy from our point of view.

The price was very good and the car excellent, but this took almost two months and a couple of email requeststill I got back my deposit.