The customer service is outstanding. The staff is helpful and goes out of their way to assist customers. I had an issue with my dress, and they were very kind in helping me resolve it. I highly recomm... See more
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Have emailed twice now about a return and have had no response and I’m clearly being ignored like everyone else
Terrible company purchased 2 dresses via Debenhams and to return they say 3rd party seller contact avinci direct for return label. They have ignored numerous emails to the address provided, I've trie... See more
Company replied
Very helpful indeed. Sorted my order hiccup swiftly. Cannot comment on product as ended up refunded but 110% customer service, thankyou
Contact info
UNIT 4, 91-101 HUMBERSTONE ROA, LE5 3AN, LEICESTER, United Kingdom
- 07445388717
- info@avinci.co.uk
- avinci.co.uk
3.3
Average
27 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Jumpsuits!
Really happy with my Velvet jumpsuits, they look great on and very good value for money. Thank you!
14 December 2020
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci and replying on behalf of my whole team, and I'm committed to ensuring a positive experience for all our customers.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. please reply us if you are interested we will send you a Discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
The bodysuit I ordered was nice just a…
The bodysuit I ordered was nice just a bit tight on the arms in all fairness that could be my arms with the lockdown . Arrived fast would recommend
9 December 2020
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci and replying on behalf of my whole team, and I'm committed to ensuring a positive experience for all our customers.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. please reply us if you are interested we will send you a Discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
I am very happy with my purchases
7 December 2020
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci and replying on behalf of my whole team, and I'm committed to ensuring a positive experience for all our customers.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. please reply us if you are interested we will send you a Discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci and replying on behalf of my whole team, and I'm committed to ensuring a positive experience for all our customers.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. please reply us if you are interested we will send you a Discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
Most amazing pieces of clothing
Most amazing pieces of clothing!I bought the green oriental style dress and I cannot wait to go out for drinks with my boyfriend! Feel so gorgeous in it! 🤪
23 November 2020
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci and replying on behalf of my whole team, and I'm committed to ensuring a positive experience for all our customers.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. please reply us if you are interested we will send you a Discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
Lack of communication
22 November 2020
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci, and I'm replying on behalf of my whole team. We're committed to ensuring a positive experience for all our customers.
We sincerely apologize for any poor communication experienced in the past. We understand your frustration and want to assure you that we've taken steps to improve our processes and prevent similar issues from occurring again.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. Please reply to this email if you're interested, and we'll send you a discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
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