The customer service is outstanding. The staff is helpful and goes out of their way to assist customers. I had an issue with my dress, and they were very kind in helping me resolve it. I highly recomm... See more
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Have emailed twice now about a return and have had no response and I’m clearly being ignored like everyone else
Terrible company purchased 2 dresses via Debenhams and to return they say 3rd party seller contact avinci direct for return label. They have ignored numerous emails to the address provided, I've trie... See more
Company replied
Very helpful indeed. Sorted my order hiccup swiftly. Cannot comment on product as ended up refunded but 110% customer service, thankyou
Contact info
UNIT 4, 91-101 HUMBERSTONE ROA, LE5 3AN, LEICESTER, United Kingdom
- 07445388717
- info@avinci.co.uk
- avinci.co.uk
3.3
Average
27 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is outstanding
The customer service is outstanding. The staff is helpful and goes out of their way to assist customers. I had an issue with my dress, and they were very kind in helping me resolve it. I highly recommend this brand. Additionally, the material is of good quality, which is important to me since I am quite particular about it.
16 April 2026
Unprompted review
Very helpful indeed.
Very helpful indeed.
Sorted my order hiccup swiftly.
Cannot comment on product as ended up refunded but 110% customer service, thankyou
26 April 2026
Unprompted review
Have emailed twice now about a return…
Have emailed twice now about a return and have had no response and I’m clearly being ignored like everyone else
27 April 2026
Unprompted review
I ordered a dress through Debenhams and…
I ordered a dress from Avinci through Debenhams and it was unsuitable and I called to arrange a return after the email I sent wasn’t replied to after 4 days. The man answering the phone was very helpful and refunded me straight away for the inconvenience. I appreciated the hassle free return and prompt resolution. Thank you.
27 March 2026
Unprompted review
Great customer service
I ordered a dress and the shopify app changed by address to a previous address I lived at, when I noticed I contacted customer support at avinci and they changed the address for me manually, very helpful. Can’t wait to receive my dress 👗
Thank you so much Avinci!!! 😃
6 March 2026
Unprompted review
Reply from Avinci
Hi there! 😊
Thank you so much for your lovely feedback. We're really glad we could quickly update the address for you.
We hope the dress has reached you on time and that you love the fit! We’d love to hear how it looks on you.
Looking forward to your feedback, and thank you again for choosing Avinci! 💕
I ordered a dress and Evri failed to…
I ordered a dress and Evri failed to deliver, they sent me an email stating it had been lost and I forwarded this on to avinci I and they just ignored it despite me emailing several times and calling and leaving a voicemail
2 March 2026
Unprompted review
Reply from Avinci
Dear Rachel,
First of all, please accept our sincere apologies for the delay in responding to your return request and for the inconvenience this has caused you.
Unfortunately, the team member who was previously responsible for customer communications recently left our company, and during the transition while we were onboarding a replacement, some emails were regrettably missed. Your message appears to have been affected during this period, and we truly apologize for that oversight.
As a relatively new independent brand currently selling through the Debenhams marketplace, we are still building our internal systems and processes. While this is not an excuse, it is part of the reason we occasionally face operational limitations while scaling our support team. That said, we take customer service extremely seriously and are already implementing improvements to ensure situations like this do not happen again.
As a gesture of goodwill and to sincerely apologize for the inconvenience caused, we would like to offer you an 80% discount on your purchase, or we can assist you immediately with your return and refund process ( or both)— whichever you prefer.
Please kindly reply directly to us at info@avinci.co.uk, and we will personally prioritise resolving this matter for you as quickly as possible.
Thank you for your patience and understanding, and once again we sincerely apologise for the experience you have had.
Also please WhatsApp or message us on 07492986745
Kind regards,
Customer Support Team
Avinci London
info@avinci.co.uk
Terrible company purchased 2 dresses…
Terrible company purchased 2 dresses via Debenhams and to return they say 3rd party seller contact avinci direct for return label. They have ignored numerous emails to the address provided, I've tried calling and emailing avinci direct and also Debenhams and no response and it's been a week. Looking at reviews they make a habit of this behaviour. I've reported to my bank now.
18 February 2026
Unprompted review
Reply from Avinci
Dear Kelly,
First of all, please accept our sincere apologies for the delay in responding and for the inconvenience you have experienced regarding your order.
Unfortunately, the team member who was previously responsible for handling our customer communications recently left the company. During the transition period while we were in the process of onboarding a replacement, a number of emails were regrettably missed, and it appears that your message was affected during this time. We sincerely apologise for this oversight.
We also understand that Evri had informed you that the parcel had been lost. On our side, the Evri tracking system was still showing the parcel as scheduled for delivery, which created some confusion and delayed our internal follow-up on the matter. We completely understand how frustrating this must have been, especially after you reached out several times.
As a gesture of goodwill and to sincerely apologise for the inconvenience caused, we would like to offer you 80% off your purchase, or alternatively we can arrange an immediate replacement or refund, depending on what works best for you.
Please kindly reply to us directly at info@avinci.co.uk, and we will personally prioritise resolving this for you as quickly as possible.
Thank you for your patience and understanding, and once again we sincerely apologise for the experience you have had. We truly value every customer and assure you this will not happen again.
Also please WhatsApp or message us on 07492986745
Kind regards,
Customer Support Team
Avinci London
info@avinci.co.uk
Perfect dress
I recently bought a black maxi dress and it had a great quality fabric . It was definitely worth the price. I would recommend it
17 June 2025
Unprompted review
Reply from Avinci
Dear Emma,
Thank you so much for your wonderful review! We’re truly delighted to hear that you loved the black maxi dress and that the fabric and quality met your expectations. Knowing that you found it worth the price and would recommend it really means a lot to our team.
As a small token of our appreciation for taking the time to share your experience, we would love to offer you an 80% discount voucher on your next purchase with Avinci.
Please feel free to WhatsApp or message us on 07492 986745, and we will happily send you your exclusive discount code.
Thank you once again for your support — it genuinely motivates us to keep improving and bringing you more styles you’ll love.
Warm regards,
Team Avinci
Not a good experience
Not a good experience, ordered a dress didn't fit so needed to be sent back and get a refund. Dress was sent back a month ago straight after purchasing, still no refund! sent a few emails with regards to it but shouldn't have to keep chasing. Also taken off £4.95 for the pleasure of me sending it back. I am hoping Raj head of marketing will see this and issue my refund today! Samantha Thompson
24 March 2025
Unprompted review
Reply from Avinci
Dear Samantha,
We are very sorry to hear about your experience, and we sincerely apologise for the delay in processing your refund. This is certainly not the level of service we aim to provide.
We recently had a change in the team member who was responsible for handling customer communications, and during the transition some emails were unfortunately missed. That said, we completely understand your frustration, especially after returning the item promptly and having to follow up multiple times.
Please rest assured that we will personally make sure your full refund is processed immediately, including the £4.95 return postage, as a gesture of goodwill for the inconvenience caused.
Additionally, if you would still like to shop with us in the future, we would be happy to offer you an 80% discount voucher as a sincere apology.
Please feel free to WhatsApp or message us on 07492 986745, and we will prioritise resolving this for you right away and share your exclusive discount code as well.
Once again, we truly apologise for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
Team Avinci
Lovely Clothes, but price quite expensive
I ordered a few items from avinci.co.uk and while I absolutely love
the designs and fabric quality, but the price quite expensive but still worth for money 💰
13 March 2025
Unprompted review
Reply from Avinci
Dear Vanaja,
Thank you so much for your wonderful review! We’re truly delighted to hear that you loved the black maxi dress and that the fabric and quality met your expectations. Knowing that you found it worth the price and would recommend it really means a lot to our team.
As a small token of our appreciation for taking the time to share your experience, we would love to offer you an 80% discount voucher on your next purchase with Avinci.
Please feel free to WhatsApp or message us on 07492 986745, and we will happily send you your exclusive discount code.
Thank you once again for your support — it genuinely motivates us to keep improving and bringing you more styles you’ll love.
Warm regards,
Team Avinci
Not able to return items
I ordered several items and they arrived promptly. I love one of the items but want to return the others. I have now sent 3 emails, a Facebook message and tried to call several times. No response. I am very worried that I will not be able to return these items as I cannot even open the returns process with Avinci.
28 February 2025
Unprompted review
Reply from Avinci
Dear Customer,
We sincerely apologise for the delayed response. Unfortunately, some review notifications and customer messages did not reach our support team at the time, which meant we became aware of your concern much later than we should have. We completely understand how frustrating this must have been and truly apologise for the inconvenience caused.
We realise this response is coming later than expected. If you are still waiting for assistance, please let us know whether you were eventually able to return the items.
If the return was not completed, please feel free to keep the items and let us know the situation or any issues with the products, and we will happily arrange appropriate compensation for you.
Please feel free to WhatsApp or message us on 07492 986745, and we will prioritise resolving this for you right away. As a gesture of goodwill, we would also like to offer you an 80% discount voucher should you wish to shop with us again.
Once again, we sincerely apologise for the experience and appreciate you bringing this to our attention.
Kind regards,
Team Avinci
Beautiful dress
I ordered the dress Tuesday afternoon and received it by Sunday afternoon, so the delivery was impressively fast. The tracking information was also very reliable. The dress is made from thick, high-quality fabric and the pink color is absolutely beautiful—perfect for summer nights.
20 January 2025
Unprompted review
Reply from Avinci
Great! Thanks for the feedback! We'll let you know when we have new collections and special offers.
This company is a scam do not buy from…
This company is a scam do not buy from them!! I’ve had to report this company to the ombudsman unfortunately. I ordered an item on the 14th March and it still has not arrived. By the end of march I no longer needed the item and asked for a refund and had no reply!!! the item still has not been delivered so I have no clue what has happened
7 April 2023
Unprompted review
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci, and I'm replying on behalf of my whole team. We're committed to ensuring a positive experience for all our customers.
We sincerely apologize for the communication issues you experienced in the past. We understand your frustration and want to assure you that this is not the standard of service we strive for at Avinci. We've taken steps to improve our communication processes.
Did you return the item and receive a refund? If not, we'd like to offer you a free voucher to shop our new line of products as a gesture of goodwill.Also send you the money we owe you.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. Please reply to this email if you're interested, and we'll send you a discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
I truly believe they are scammers
I truly believe they are scammers. I order some clothes witch one I didn't received, tryed to reach out with theme by email, wrote like 5 emails for theme and they didn't answer.
4 March 2023
Unprompted review
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci, and I'm replying on behalf of my whole team. We're committed to ensuring a positive experience for all our customers.
We sincerely apologize for the communication issues you experienced in the past. We understand your frustration and want to assure you that this is not the standard of service we strive for at Avinci. We've taken steps to improve our communication processes.
Did you return the item and receive a refund? If not, we'd like to offer you a free voucher to shop our new line of products as a gesture of goodwill.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. Please reply to this email if you're interested, and we'll send you a discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
Absolutely horrendous
Absolutely horrendous. The dress arrived stained and with black dye under the collar on the white part. When I emailed and called to arrange return, none of my voice messages or emails were responded to. I tried to contact them 7 times and nothing. A complete waste of £20. I strongly believe they are scammers. Avoid this company.
30 July 2022
Unprompted review
Reply from Avinci
Thank you for contacting us and sharing your feedback. We sincerely apologize for the issues you experienced with your recent order and the difficulties you encountered in contacting us.
We understand your frustration and disappointment, and we want to assure you that this is not the standard of service we strive for at Avinci. We are actively investigating the reasons behind the communication issues you faced and are taking steps to improve our customer service response times.
Regarding the stained dress, we would like to offer our sincerest apologies. This should not have happened. We understand that returning the item may have been difficult due to the communication issues you faced.
To resolve this, we would like to offer you the following:
Full Refund: We will issue a full refund for the stained dress.
Free Voucher: As a gesture of goodwill for the inconvenience caused, we would like to offer you a free voucher to use towards a future purchase from our new collection.
We value your feedback and appreciate you bringing these issues to our attention. We are committed to improving our services and ensuring all our customers have a positive shopping experience.
Please reply to this email with your order number, and we will process the refund and send you the voucher code promptly.
We sincerely apologize again for the issues you encountered.
Sincerely,
Raj
Head of Marketing (AVINCI)
Would not recommend or use this…
Would not recommend or use this company, I’ve sent 3 e-mails about a return & not had any replies, also to send return back I had to pay £4.20 postage 😡😡
20 December 2021
Unprompted review
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci, and I'm replying on behalf of my whole team. We're committed to ensuring a positive experience for all our customers.
We sincerely apologize for the communication issues you experienced in the past, particularly . Did you return the item and receive a refund? If not, we'd like to offer you a free voucher to shop our new line of products as a gesture of goodwill.
We understand your frustration and want to assure you that we've taken steps to improve our processes and prevent similar issues from occurring again. We value your feedback and are actively working to improve our communication and overall customer experience.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. Please reply to this email if you're interested, and we'll send you a discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
Very poor quality clothes
Very poor quality clothes, I have sent them an email about my refund nobody has answers me yet. I will never recommend this company 😡
23 January 2021
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci, and I'm replying on behalf of my whole team. We're committed to ensuring a positive experience for all our customers.
We sincerely apologize for the quality issue you experienced in the past. Did you return the item and receive a refund? If not, we'd like to offer you a free voucher to shop our new line of products as a gesture of goodwill.
We understand your frustration and want to assure you that we've taken steps to improve our processes and prevent similar issues from occurring again.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. Please reply to this email if you're interested, and we'll send you a discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
Bit dissapointed
The material was not to my liking, wasn't very soft also the trouser legs are not very wide like I thought they would be.
17 January 2021
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci, and I'm replying on behalf of my whole team. We're committed to ensuring a positive experience for all our customers.
We sincerely apologize for the material issue you experienced in the past. Did you return the item and receive a refund? If not, we'd like to offer you a free voucher to shop our new line of products as a gesture of goodwill.
We understand your frustration and want to assure you that we've taken steps to improve our processes and prevent similar issues from occurring again.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. Please reply to this email if you're interested, and we'll send you a discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci, and I'm committed to ensuring a positive experience for all our customers.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. please reply us if you are interested we will send you a Discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
Very Good
Very good quality clothing, very quick easy ordering, and fast delivery!
Very happy
Thank you 😊
19 December 2020
Reply from Avinci
Thank you very much for taking the time to share your feedback with us. I'm Raj, the new Head of Marketing at Avinci and replying on behalf of my whole team, and I'm committed to ensuring a positive experience for all our customers.
We're excited to announce the relaunch of our website with some exciting new collections. We'd love to welcome you back to Avinci and invite you to explore our updated offerings.
As a token of our appreciation for your loyalty, we'd like to offer you a 50% discount on your first purchase after the relaunch. please reply us if you are interested we will send you a Discount code.
We wish you a Happy New Year filled with joy and prosperity.
Sincerely,
Raj
Head of Marketing (AVINCI)
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