Aventa Reviews 125

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the delivery service, citing long waiting times, tracking numbers that did not work, and orders that never arrived. Customers also frequently reported issues with customer service, noting slow response times, unhelpful replies, and a lack of resolution for their concerns. Some people were dissatisfied with the product itself, mentioning problems with battery life, blurry recordings, or receiving incomplete orders. However, some customers also noted that the product, when received, was of good quality and met their expectations, with some even praising the smart glasses' features and performance.

What people talk about most

Product

Customers had ambiguous experiences with the product. Many reviewers praised the product, highlighting its... See more

Delivery service

Reviewers highlight significant dissatisfaction with the delivery service. Many customers report extremely... See more

Order

Customers consistently express strong dissatisfaction with their order experiences. Many report significant... See more

Customer service

Users describe significant dissatisfaction with customer service. Many reviewers report a lack of response to... See more

Response time

Customers frequently express frustration with slow and unresponsive communication. Many report sending... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Glasses arrived late. Resolution fluctuates from 1600x1200 to 1280x960 without warning. Recording at either resolution is blurry at close range. Battery life is about 10-15 short videos. Bring the... See more

Rated 3 out of 5 stars

I was super disappointed with how the support team handled my concerns on the shipmemt of my G100, but they did try their best. I did get my G100 after 3 weeks, with 50 emails in-between Aventa supp... See more

Rated 3 out of 5 stars

Re: Order# 63691 I actually like these glasses however I did not receive my full order and the company has stopped communicating with me. I ordered the glasses with the transition / progressive pre... See more

Rated 3 out of 5 stars

So prior to sept 2025 they had good reviews, But then something happened yeah meta dropped new product that's why we all f@&$ing here now I buy from CHINA (in grump vo... See more



Contact info

2.2

Poor

TrustScore 2 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 19% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Didnt provide the tracking number since…

Didnt provide the tracking number since its been more than 5 days and online its says get delivery in 7 -14 days

8 October 2025
Aventa logo

Reply from Aventa

Hi Harjoot, your order has already been delivered to the address on your order according to Canada Post. Please contact our support if you still have not received it to file a missing item claim via Canada Post.

Rated 1 out of 5 stars

Still don't have a tracking number it's…

Still don't have a tracking number it's already been over a week and im going to request a refund soon

6 October 2025
Aventa logo

Reply from Aventa

Hi Lynore, your order has already been delivered to the address on your order according to USPS. Please contact our support if you still have not received it to file a missing item claim via USPS.

Rated 3 out of 5 stars

Overwhelming orders customs tariffs *grump!

So prior to sept 2025 they had good reviews,
But then something happened yeah meta dropped new product that's why we all f@&$ing here now I buy from CHINA (in grump voice)
Shit will be in transit for 10-15 days they ain't charge us TAX!! Be patient I ain't on no one side plus my 99 gone too but I talk to them ina lengthy thread and they are overwhelmed with order plus ppl in china not buying that shit. So all business is out of country CUSTOMS!! Etc

Mines been in transit 7 days I ain't tripping

"""""Where's my parcel? I ordered a month ago!

View delivery timeframe of Global Registered Airmail/ePacket (Not including rural areas)

Day 1-2 Acceptance/In Origin
Day 2-3 Departure from outward office of exchange/Exporting
Day 2-4 Pending Custom clearance/Exporting
After exporting/departure, the shipping status will not be updated until the parcel arrives in the next location!

Day 4-10 Arrival at inward office of exchange/In Destination
Day 10-15 Pending Custom clearance/Importing
Day 15-30 Domestic transport and last-mile delivery
Day 60 If not delivered successfully, the parcel may be returned back to the sender or the parcel is considered missing at that point.

Yanwen Logistics Is who there using

Then include your postal Service

When your parcel arrives in your country, if you are anxious about getting your order, you may try to contact your local carrier to get the delivery expedited.""""

Think how would they go from sending product and good reviews to Finessing!!!

They chat gpt to communicate if your manipulating then go talk and get the info you need!! If you don't get your product PayPal offer me to cancel and if they don't respond in time frame I keep refund , yes keep meaning the release it asap once I filed.
But I did cancel the refund other day!

After my last conversation

Peace and health

8 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered glasses from…Took my payment — never sent the product

I ordered glasses from Aventaglasses.com, paid in full, and received an order confirmation — but the product was never shipped. I have contacted their customer service multiple times with no response. Weeks have passed and there has been no tracking information or refund.

This appears to be a fraudulent website that takes payments and does not deliver any products. I’m sharing my experience to warn others before purchasing.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Not a good company

I did not receive a shipping number or were the glasses in the time frame that I paid extra for. I reached out to contact the company and no one responded. Still waiting to receive the glasses. Bad customer service

1 October 2025
Aventa logo

Reply from Aventa

Hi Alonzo, your order has already been delivered to the address on your order according to USPS. We have already refunded you for your expedited shipping fee Please contact our support if you still have not received it to file a missing item claim via USPS.

Rated 1 out of 5 stars

Ordered on 9/17/25 and still haven’t…

Ordered on 9/17/25 and still haven’t received it! Emailed multiple times and to many excuses! Can’t even get a refund cause they said I have to receive the item first but they can’t even tell me when the item is coming! The worst!!!!

24 September 2025
Unprompted review
Rated 1 out of 5 stars

I have yet to receive them

I have yet to receive them, but this is at least my 2d request for an evaluation.

2 October 2025
Aventa logo

Reply from Aventa

Hi Charles, thanks for your patience! Prescription lenses take a few extra days to process and customize according to our policy. Your G100 AI glasses are already on the way — you’ll receive tracking details shortly. We appreciate your understanding!

Rated 1 out of 5 stars

I cant see when its coming or track the…

I cant see when its coming or track the order would be nice to see it so i can be there when it comes

1 October 2025
Aventa logo

Reply from Aventa

Hi Christian, your order has already been delivered to the address on your order according to Canada Post. Please contact our support if you still have not received it to file a missing item claim via Canada Post.

Rated 1 out of 5 stars

Terrible customer service

Ordered glasses, and decided I didn't want them, after weeks of trying to reach out customer service is horrible, wont reply in a timely manner and been an absolute nightmare trying to get a refund. Meanwhile they have possession of the glasses thy arrived to them 2 days ago

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Zero Stars: Terrible Experience

If I could give zero Stars I would….Worst customer service support ever… I had to jump through hoops to get a response from the company about shipping. Ordered on Aug. 16 did not receive them till Sep. 5 a week later than expected. Tried to reach out to them about the order Aug 20. They did not respond to my email till September 3 and had nothing but excuses… never once did I feel like they cared… the return process was just as bad. They have nothing be excuses of why this and that went wrong… never once took accountability for their mistakes… if you enjoy getting the run around order them. If you respect your own time I would not order….

16 August 2025
Unprompted review
Rated 1 out of 5 stars

The worst experience in my life

The worst experience in my life, they are profesional robbers, i made my order on September 6th, and in the present I NEVER RECEIVED NOTHING. Always his “support department” answered me by e-mail telling me that the order is delayed, that í have to be patient, i entered the tracking number on the USPS page and never appears nothing about the package, they only genérate the tracking number but never deposit the package on an USPS Office; they told me again that the delivery company page (USPS) have an error, that the package was on the way but obviously that was a lie, they are lyers, cheaters and robbers.

Please please, don’t make the sane mistake than me, don’t throw your money to the trash.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Paid Sept 6... No product Oct 2nd... EXCUSES is all you get!

I paid for the glasses on September 6th, 2025, and had been in constant contact via email multiple times (10 times). On the ordering site, it said delivery by September 12th, so September 11th. I reached out for a verifiable tracking number, and this is what I got...btw I still do not have the glasses and they have not given me a tracking number either...
Here is just one example of the many times that they make excuses: plz look at the date, and still no verifiable tracking number or product delivered. Today is Oct 2nd, 2025...

Support Aventa
Sep 11, 2025, 9:58 AM
to me

Hello,
We completely understand your frustration. Your order is in the queue and is being prepared for shipment. Due to a high volume of orders, there can be a slight delay before the package leaves the warehouse.
Once it ships, you will receive the tracking details. We appreciate your patience and apologize for the inconvenience.

Best regards,
Aventa Support Team

Here is another excuse dated Sept 22, 2025:

Support Aventa
Sep 22, 2025, 11:18 PM (10 days ago)
to me

Hi Bruce,

We understand your concern. Please be assured that all orders are dispatched and we are committed to delivering them. Occasionally, delays happen due to shipping or carrier issues, but your order is on its way.

BTW Avanta website: aventaglasses.com
says "Almost Out of Stock" and yet I don't have glasses that I already paid for a month ago... Almost out of stock means you have stock, so why haven't my glasses shipped - because there are NO GLASSES - SCAM...!!!
Please take a look for yourself...

Aventa G100 - First Chat GPT Camera Glasses
Regular price$149 Sale price$99
SAVE $50
AI glasses with HD camera - Record anytime hands free
ChatGPT AI Assistant - Recognizes and translates
Listen to music - Answer phone calls - Record audio
Water resistent - Long lasting battery - Lightweight

Almost Out of stock

Order now and get it by October 9, 2025

This is their story OVER and OVER again. EXCUSES.

Do NOT buy from this company, it is a SCAM...!!!

5 September 2025
Unprompted review
Rated 2 out of 5 stars

Video resolution fluctuates without warning

Glasses arrived late. Resolution fluctuates from 1600x1200 to 1280x960 without warning. Recording at either resolution is blurry at close range. Battery life is about 10-15 short videos. Bring the charging cord wherever you go 'cuz everything (including wifi transfer) shuts down at 15% batt life! BTW - if you are into any type of professional video post-production, DO NOT buy these glasses.

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Yeah, this company turned out to be a complete scam. I had hoped it was legitimate, but I never received a tracking number or the glasses I ordered. It’s frustrating that a multibillion-dollar company like Facebook continues to allow fake businesses to scam hardworking Americans on their platform.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Its a scam

Its a scam. Same problem with you. They give you tracking nos. But it is not moving because there is no postage payment and USPS is awaiting. …. I will not trust buying online anymore

26 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look