Horrible service. Charges and promises delivery same day then alerts much later when it is too late to order from another florist but unable to cancel and get a refund immediately. This borders frau... See more
Company replied
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The bouquet that was delivered fell substantially short of what was advertised. They display a medium size on website, I ordered the Deluxe and it looked smaller and less full than the medium - far to... See more
Company replied
I was disappointed with my last order because there was no vase with the flowers and my note was all spelled wrong. It was supposed to be a beautiful bouquet for my daughter’s 35th birthday but when s... See more
I received a call before delivery to “confirm my information”. I tried returning the call and it took way too long to reach someone. Also, once my flowers were delivered, one of the names of the sende... See more
Company replied
Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.2
Average
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This place deserves zero stars
This place deserves zero stars. I ordered a bouquet with lilies and roses in it. They delayed the delivery by two days. The third day they called and said my two choices were sunflowers or roses. I said those are my only two options?? they said that or a live plant. Well, my best friend was in a horrible car accident and is in a wheelchair so I don’t think a live plant is what she needs to be worrying about right now.. they assured me that the roses would be multicolored. I didn’t know that brown was a new color of roses, but apparently it is because she received them and they were half dead.. I call the customer service to complain. She offered me a $15 off coupon for my next purchase.. I said I won’t ever use this company again so how will this benefit me? It was a $75 bouquet mind you. At the end, she decided to give me a $39 discount which for $39 I could’ve gotten a bouquet at the local grocery store if I would’ve lived in the state and it would have looked amazing. Do better!
19 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
I ordered a teddy bear and some…
I ordered a teddy bear and some balloons and did not receive them. They eventually refunded my money for those items but I wanted the teddy bear and balloons for my wife. Not my money back.
26 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
Although the arrangement was beautiful…
Although the arrangement was beautiful and I completely understand that they will not always look like the picture, it’s what’s available, I picked the most colorful flowers intentionally to brighten her day, with square like vase and she received mostly white flowers with rounded vase.
28 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
This company was incredibly difficult…
This company was incredibly difficult and inconvenient to use. I was over charged with hidden fees for my flower arrangement, and upon the arrival of them they were dead nor was it the arrangement I chose nor was my vase and balloons attached. I ordered a tulip arrangement and got 12 roses paper wrapped and stuffed in a cardboard box. After expressing my issue I was met with a horrible attitude and offered every kind of discount to prevent giving me the refund I’ve requested. I wouldn’t recommend this company to anyone moving forward.
18 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
extremely disappointed with your service!
I was extremely disappointed with your service!! First I ordered a beautiful birthday bouquet (because it was advertised delivery within 24 hours) Then the following day, I get a message saying that that bouquet is not available and you sent me four choices to choose from (None of which I liked) I picked the purple orchid out of desperation because it was my mother’s 90th birthday and She was home alone, and I wanted her to have something for her special Birthday…. Instead, she got a tiny ugly orchid, FOUR days after her birthday!!! I will never order from you again!! (not to mention the person delivering the flowers was very rude!!)
27 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
It was supposed to be same delivery and…
It was supposed to be same delivery and it wasn’t
26 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I understand it was upsetting that the order was not delivered when it was supposed to. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to satisfied shoppers all across the US.
We want you to know that our team has taken this incident very seriously to ensure it won’t happen again.
Please accept our apologies for the inconvenience, We would like to compensate you by providing you with a $10.00 in-store credit which you may use for up to one year, all across the United States for future purchases.
Please feel free to re-evaluate your rating of our services. Thank you for allowing us to assist you.
Disappointed! 😞
Good afternoon, my name is Russell President and Chief Executive Officer of the Russell Reed Foundation. I would like to express my appreciation for your excellent product. I have engaged your services on two occasions on behalf of my daughter, who has a fondness for flowers. However, I am dissatisfied with our most recent transaction. While the flowers were exceptional, I ordered a box of chocolates rather than a bag of Hershey kisses. Avas Flowers, due to the quality of your floral arrangements and service, exceeds expectations. I may consider using your services again during the upcoming holiday season.
11 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Flowers arrive on time and were…
Flowers arrive on time and were beautiful. Very pleased
26 March 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
If I could give less than one star
If I could give less than one star , I certainly would . My order was over $70.00 and nothing like what I asked for . When I contacted avas to tell them of my order they offered me 40 % off my next order and a $15 refund . I told them that wasn't exceptable . He put me on hold ,never came back and eventually disconnected me . I've contacted my credit card to dispute my charges . Stay away ! W. Yeager
15 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
The flowers were received and…
The flowers were received and appreciated.
18 June 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Orchid order in March 2026
Yes, the order was received shortly after after the order was placed! Thank you
18 June 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
She loved her roses and chocolates!!
She loved her roses and chocolates!!
Thank you!!!
15 June 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Your company is a rip off
Your company is a rip off. There was no one to speak to and in your email. I had to choose a substitution for my $80 order. The email made it sound like this would be a bonus due to not having my original selection available. I chose an orchid. It’s an awful expensive price for an orchid. I tried contacting you and there was no response.
22 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Total Scam
Total Scam. You order flowers and then, when it's too late, they charge you a service fee of almost $30. If you get a real person they will just hang up on you.
17 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you for your feedback. The service fee ensures the proper care and handling of your order. Some companies conceal their service fees in the cost of the flowers and charge a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.
Our mission is to make all customers' online ordering experiences seamless. The final cost of a purchase largely depends on many factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, Steps 1 (Delivery Info) and 2 (Billing Info) state that tax and fees will be calculated once the addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the ""Review & Place Order"" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until the customer displays, reviews, and confirms this section. A more detailed explanation of our service fee can be found here: https://www.avasflowers.net/terms-of-service#service-fee.
We hope this helps clarify any doubts and concerns. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you. Avas Flowers Terms of ServiceRead the Avas Flowers Delivery and Substitution Policy for information about delivery options, service fees, weekend delivery, and the Avas Flowers Guarantee!
Flowers were not delivered on time and…
Flowers were not delivered on time and also didn’t look good at all.
26 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.
I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:
https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $10 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.
flowers did not look anything like what…
flowers did not look anything like what I ordered and they were delivered one day later than I requested
24 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.
I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:
https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $10 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.
The flowers were a little wilted upon…
The flowers were a little wilted upon arrival however the recipient said that they perked up a little when she put them in water. I had requested baby’s breath and a bow, however that was not added. : (
25 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.
I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:
https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $15 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.
Used to be good but now…
Ava’s flowers was always my go to but recently any time I order flowers, even if I’m trying to order a week or more ahead, something goes wrong and then they won’t answer the phone, email, or chat. This was probably the last time I’ll use them which is super disappointing, it’s been three bad experiences in a row after a couple years of them being the best. I’m just super disappointed.
24 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
If I could have rated 0 stars I would…
If I could have rated 0 stars I would have. I ordered a flower arrangement for an illness that was to be delivered on 6/5/26. Late in the afternoon I received a message saying the flowers I ordered were unavailable and could be replaced with a choice of sub par flower arrangements. I chose to cancel the order and get a refund. They then offered a $20 refund if I ordered from the menu. I reluctantly went back and place an order as I really wanted the person receiving them to get a boost with delivery. I was assured delivery the next day on 6/6/26. As the day went on I saw by tracking it was sitting at the shipping warehouse at UPS. Needless to say it was not delivered. I began calling customer service to cancel my order on 6/6. To no surprise, you cannot talk to anyone in person regarding an existing order, so I left a message after being told via recorded message someone would get back to me shortly. I then called back and pressed option for a new order. Immediately I was on the phone with a representative, who said she could not help me, but would forward it to the right department and someone would get back to me quickly. I told her to cancel my order, but she said she was unable to help me. I also had returned text messages regarding the order to cancel it, as delivery 4 days after the fact for an illness didn’t do me much good. I also left another message to cancel on the phone. 6/7/26 was a Sunday and apparently delivery is not an option as the UPS tracking said set for detonator 6/8/26. I agin called both numbers at customer service, informed them I want to cancel and no one has responded to me in days. I agin also informed them via text I want to cancel. Delivery was made 6/8/26. I was never once responded to by anyone regarding all the messages to cancel. I also never received my $20 refund to stay and order. Long story short, AVOID AVAS FLOWERS AT ALL COSTS! Customer service is horrible, unless your giving them your money. Order # 14904926
5 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
I ordered the sky Moon and stars…
I ordered the sky Moon and stars picture the in a blue vase with bow. Lots of blue flowers and yellow flowers and some white. What I received was and I might add a day later than I wanted and thought I ordered, was a clear vase with a blue bow and predominantly white flowers with some yellow and blue. Not what I ordered. Not what I ordered it all. Very disappointed.
1 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
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