Easy to post for free on Avail which includes Realtor.com and get listed on multiple sites. I got qualified applicants. Tips: Limited number of PHOTOS allowed so decide which are most important to sh... See more
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Review summary
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Avail seems like a new product. I really like the format of the leases and some of the other documents. They need to make it a little easier to find documents and edit leases/documents but overall it... See more
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Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but... See more
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I used this site to do an application for my apt. IT went smooth. I got approved and found my landlord uses a different service for their rent collections. it is a good tool to add multiple appli... See more
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Company details
Written by the company
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Contact info
901 E. 6th St., Suite 500 , 78702, Austin, United States
- 3122929347
- support@avail.com
- avail.com
3.9
Great
390 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Reply from Avail
Hey Lauren,
Thank you for your feedback! We’re glad to hear you’re making use of the automated response features. Our goal is to help streamline your workflow and save you time, so it's great to know our tools are making a difference.
Please don't hesitate to reach out if there's anything we can do to make your experience even better.
Good , NOT great. But the best I've found
Avail is a good basic tool but lacks a commmitment/history to improving the product.
Lacking:
1. Seperate linked bank accts for Security Deposits (SD) vs Rents (add payment get reported on 1099 when SD are refunded)
2. Lease extension process is not integrated with Date Change to lease
3. No auto reply to listing inquires
4. Many more
28 May 2025
Reply from Avail
Hey Mark,
Thanks for taking the time to share your thoughts! We're glad to hear you find our tools useful and appreciate your honest feedback regarding product improvement.
To ensure I'm not missing any of your concerns, I've addressed them in order:
1. The good news is you can route rent payments and security deposits to separate bank accounts! Additionally, if Avail processes the payment, the IRS requires that we include it as income received on the 1099-K. This is why you'll see security deposits as income received, and in these instances, we direct you to work with your Tax Professional on how to exclude these funds as income.
2. When extending a lease in the system, it updates the end date in Avail, however, this doesn't update the end date of the actual lease document. Since lease agreements are legally binding, the only way to legally change a lease once it's established is through the amendment process.
3. While we have pre-canned options for lead messages, you're correct in the fact that the system doesn't allow you to send mass lead messages. With that being said, I've passed some feedback to our development team about looking into a way to implement some kind of mass messaging feature.
If you have any questions or need anything clarified, don’t hesitate to reach out—we’re always happy to help. Thank you again for taking the time to share your thoughts. We truly appreciate it!
They do a good job but I will see wh my credit boost starts
Paying my rent on time and now I'm on credit boost reasonly ask again after the first boost
27 May 2025
Reply from Avail
Hey Andrew,
Thank you so much for your feedback! We’re thrilled to hear that paying your rent on time is going to help boost your credit! If you have any questions or concerns moving forward, don't hesitate to reach out.
Great help.
24 May 2025
Reply from Avail
We really appreciate your feedback! It’s great to know our team was able to support you. Thanks again for taking the time to share your experience!
The representative that I spoke with…
The representative that I spoke with was very helpful.
23 May 2025
Reply from Avail
Thanks so much for your kind words! We're glad our representative could give you the support you needed. It’s always great to know we’re making a difference. If you ever need anything else—don’t hesitate to reach out!
My experience was good because I could…
My experience was good because I could talk to someone on the phone
19 May 2025
Reply from Avail
Hey Linda,
Thank you so much for your feedback! We're thrilled to know that being able to speak with someone over the phone made your experience a great one. Providing real, helpful support is something we truly value, and it means a lot to know it made a positive impact on you. We’re always happy to help and look forward to supporting you again in the future!
This is a good service
This is a good service. Easy to use and love that it publishes to so many partner sites.
23 May 2025
Reply from Avail
Thanks so much for the great feedback! We're so pleased to hear that you’re enjoying the simplicity of our platform and the added benefit of reaching a wide network of partner sites. Your support means a lot to us, and we're excited to keep delivering value your way!
Typical of the bait and switch approach…
Typical of the bait and switch approach adopted by so many sleazy companies online. FREE tenant screening quickly becomes $55 after they think they've scraped all your info. Just say you're going to try to gouge the tenant and screw the landlord upfront. It would save all parties a lot of time.
25 May 2025
Unprompted review
Reply from Avail
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Our intent is always to be transparent about any fees, and we apologize if our pricing structure wasn’t clear from the start. Our basic tenant application begins at no cost—additional services, such as criminal background, eviction proceeding reports, and credit checks, do carry a fee, which is disclosed during the application process.
If you’re open to it, please reach out to our support team at support@avail.co, so we can address your concerns directly and work toward a resolution. Your feedback is invaluable in helping us improve the experience for everyone.
They knew all the answers
21 May 2025
Reply from Avail
Thank you for your wonderful feedback! We're so pleased to know that our team was able to provide the answers you needed. It’s always our goal to provide helpful, knowledgeable service, and your feedback truly means a lot.
Reply from Avail
Thank you so much for your kind feedback! We're happy to hear that you found our platform easy to navigate. Providing a smooth and user-friendly experience is one of our top priorities, and it's always rewarding to know we're on the right track. We truly appreciate you taking the time to share your experience!
Care more about their next customer than they do their current one…
This company completely abuses the tenant reference process. They don’t care about whether the tenant they place in your property is qualified, they only care about hooking in their next landlord. I received a request for a reference for a previous tenant but most of the reference request was asking about my business and whether or not I was still looking for a tenant. Once I clicked submit, I was immediately sent a marketing email trying to sign me up for their services. Clicking on unsubscribe took me to another page where I found out they had signed me up to a dozen of their spam email lists. I will NEVER respond to another tenant reference request from Avail. If Avail.co cared more about placing qualified tenants for their current clients than they do about getting their next one they probably wouldn’t have to work so hard to find their next client…
*Notice in their response below they indicate that they will continue to abuse the concept of requesting a tenant reference. I already received a second request from them to verify another tenant which I ignored and will continue to refuse to provide references for previous tenants that come from Avail until they stop abusing the privilege of requesting references from their peers to turn it into a spam list marketing opportunity.
16 May 2025
Unprompted review
Reply from Avail
Hi Jason,
Thank you for taking the time to share your concerns. We’re truly sorry for the inconvenience you experienced and disappointed that our process didn’t meet your expectations.
Our goal is always to support both landlords and tenants through a streamlined, transparent rental process. We also understand that our communication may have come across as overly promotional. Please know this was never our intention. The reference process is an important part of placing qualified tenants, and we’re continually working to ensure it’s respectful, relevant, and easy to navigate for everyone involved.
As for the marketing emails, we know how frustrating it is to receive unwanted messages. We’re reviewing our systems to make sure it’s easy to opt out and to prevent any unintended subscriptions moving forward. If you're still receiving emails you didn’t sign up for, just let us know. We’ll make sure you're added to the unsubscribe list.
Your feedback helps us do better, and we’d love the chance to make this right. If you’re open to continuing the conversation, we’d be grateful for the opportunity to turn this around. Thank you!
Their background check is a joke!
This company is extremely irresponsible and unprofessional. Their tenant background check is a joke. I trusted their background check and rented my property to a guy who was later found to have several court records of failure to pay rent plus eviction and domestic violence. I ended up losing almost eight grands because of this terrible tenant. When I reached out to Avail, asking why their system didn't find any court records of that guy, they just shrugged their shoulders and said that their system can't check my state's data base and their fine print says that they are not responsible for any loss due to incorrect background information. Are you kidding me? If your system can't check those critical information for my state, you should at least warn me!
15 May 2024
Unprompted review
Reply from Avail
Hi Jun Gu,
Thank you for taking the time to provide this feedback. We sincerely apologize for any frustration and inconvenience you've experienced with the TransUnion report process. We strive to make our service as seamless and transparent as possible, and we regret that this was not your experience.
Your concerns are fully acknowledged, and we appreciate the opportunity to provide clarification. While certain serious offenses may remain on a report indefinitely, many minor offenses are excluded if more than seven years have passed. If court records do not show a conviction, that information is not reported. A formal judgment must be present for a record to appear in a background check.
Additionally, many state and local laws impose further limits on what can be reported. If you'd like assistance understanding your state and local regulations, we're happy to help.
We take these matters very seriously and remain committed to complying with all legal requirements while ensuring fairness and accuracy in our reporting. If you're open to it, we would welcome the opportunity to review your situation further and work toward a resolution.
Unsuccessful leads and poor communication
I’ve been using for them-over 6-months and have had no success. The leads go nowhere and the applicants don’t seem to comprehend the pre-qualification process. Which leads me to believe they are not applicants at all. Just fake responses coming from them. I’ve emailed their support team multiple times butc get the same response each time. I was guessing at first they were sending all the good leads to agents, but after reading the reviews it seems agents are not fond of them either.
I’m a private landlord with just a few rentals that my husband manages. It shouldn’t be that difficult to find tenants. Zillow has found several tenants in the past. However, they aren’t doing so well, lately. The property’s are within the range for rent in that area, and are clean and units are in good condition.
The properties were under several management companies over the past 30 years and we recently stopped using them a couple of years ago. We had used several in the area but they were not pushing them as they were others.
We noticed businesses with more properties were getting rented much faster. Also, the management companies would allow people access to our properties by providing a key once they gave $40 and provided their drivers license. I’m sorry, but that’s not good enough for us and it’s not safe to give out keys like that to anyone, nowadays.
I didn’t appreciate that way of handling the process and refused to use anyone who treated my property with such disrespect. This day and time there are scammers who will gravitate towards this type of leniency. I would advise against this practice. I spent many years in loan processing/credit and collections management and seen how properties had been destroyed by those who were angry with the process required. Not to mention, other issues that can go wrong.
Renting your property through a management company takes away most of your rights as a homeowner and leaves you vulnerable and them blameless.
Trust me we would rather use a reputable company. My husband does not want to manage them. Unfortunately, just not able to trust any of them in that area after what we went through. Not until they change their practices!
From my experience, if you do choose to use a management company, Read the contracts completely and make sure you understand it well. Seek out the advice of a real estate attorney if you don’t.
Has anyone ever reported the platform?
6 May 2025
Unprompted review
Reply from Avail
Hi Shirl,
Thank you for taking the time to share your experience. We sincerely appreciate your detailed feedback. We understand how frustrating it can be when expectations aren’t met, especially after investing time and effort over several months. It’s clear you’ve taken a thoughtful and cautious approach to managing your properties, and your concerns about safety, applicant quality, and transparency in the process are completely valid.
We apologize that the leads you received didn’t meet your expectations and that your support experience left you feeling unheard. That’s not the level of service we strive for. Your insight, particularly as someone with a background in loan processing and credit management, is valuable and highlights important areas for improvement.
If you’re open to it, we’d appreciate the opportunity to investigate your case further and see if there’s anything else we can do to address your concerns directly. You deserve a platform that supports your goals and treats your property with the care it deserves.
We hope you decide to stick around and see what Avail becomes. In the meantime, please don't hesitate to contact us directly with any questions about this or anything else. We can be reached at support@avail.co or (312)-292-9347. Thank you!
Horrible
Horrible. Not open on weekends. No way to escalate issues with their customer service. Takes days to get info(only via email) to fix issues from someone with authority. Can’t get anyone on the phone that can actually fix an issue. Customer service reps that field calls can only read scripts and not actually do anything(what’s the point of fielding calls if they can’t actually do anything?)
If I could give 0 stars I would. Because that’s about the level of support. ZERO!
28 April 2025
Unprompted review
Reply from Avail
Hi Andrew,
Thank you for the thoughtful feedback! We completely understand how frustrating it must have been not to get the support you needed in those moments, and we sincerely apologize for that.
In full transparency, there was a time when our team was stretched thin, and knowing we were limited in the support we could offer was frustrating for us, too. Please know that we're actively working on implementing some changes to meet expectations better going forward.
Customers can now leave a voicemail or request a callback with the assurance that their call will be returned by the end of the day.
We also recently welcomed five new members to our team, which has drastically reduced our average wait times.
Please note: The first/last week of the month is always our busiest time, as most rent payments are due on the first, leading to a surge in payment-related requests. Wait times typically return to normal as the week progresses and are usually shortest before 9:30 AM CST and after 3 PM CST.
We know this doesn't give you back the time you lost, but we hope you consider giving us another shot so we can make it right! We'll continue to be here to help with any questions you or your tenants have along the way.
I have been using Avail since 2018
I have been using Avail since 2018. It is a good website/app that could be great, but they don't seem interested in improving the user interface.
I love the lease creation system, this is actually the only reason I still use Avail. This process is straightforward, easy and professional, kudos Avail.
Other user interfaces, however, are so frustrating and confusing I want to tear my hair out! For instance, to find out if a tenant has paid rent, but it has not hit your bank account is impossible to figure out. Why not just put a notification in your inbox that payment was intitiated. You have to search and search and search and then finally in a buried area of the website you can figure it out, so frustrating.
Another issue is that a tenant recently moved out, but there is absolutely nowhere to tell avai the unit is now vacant and to stop drafting their bank account. It is maddening!!! The tenant got a draft after he moved out and I had to Venmo him his money back.
In my opinion it's as if the designers of the website don't actually use the software. The intentions are good, but execution is mediocre. Please, please please just make it simple and straighforward guys. When Zillow gets its lease creator tool going, I'm outta here.
23 April 2025
Unprompted review
Reply from Avail
Hi Tim,
Thank you for being with Avail since 2018. Your continued support really means a lot to us. We're glad to hear the lease creation tool has been working well for you and that it feels straightforward and professional. That part of the platform was designed to make life easier for landlords, so it’s great to know it’s hitting the mark.
We also appreciate you sharing your thoughts on the user interface. You've raised some important points, especially around payment visibility and managing move-outs. Those workflows should feel easier and more intuitive, and we recognize there’s room for improvement.
Your feedback is already being shared with our product and design teams. Insights like yours help guide the changes we make.
If you're open to it, we'd love to connect directly and hear more of your perspective. You clearly know the platform well, and your input could really help shape future updates. Feel free to reach out to us anytime at support@avail.co.
Thanks again for your honesty and loyalty. We’re listening and working to make things better.
Horrible for tenants...
Horrible for tenants....
Landlord took bogus photos and uploaded, highly exaggerated dare I say doctored photos. Made me fill out a application prior to scheduling an interior walk-thru so I revealed delicate, confidential information paid the $$$ and when I went to the home all smoking mirrors. Worst of all REALTOR.COM is an bought Avail. Bottom line landlord/owner took the opportunity to veil themselves behind the trusted established name now my credit was pulled. Having all this personal data when fraud is at play is not a good for anyone. Naturally Avail takes no culpability do not give your information to organizations meant to defraud.
1 April 2025
Unprompted review
Reply from Avail
Thank you for bringing this to our attention. We’re so sorry you had this experience—dealing with a scam, especially one involving personal or credit information, is incredibly frustrating and upsetting.
We take fraudulent listings very seriously and are always working to strengthen our detection tools, though unfortunately, a few do slip through. For peace of mind, rental applications on Avail only result in a soft credit pull, so your credit score won’t be impacted.
If you paid for an application or screening report tied to a fraudulent listing, you’re absolutely eligible for a refund. Please reach out to us at support@avail.co so we can look into this and make things right.
Thank you, and we look forward to resolving this with you soon!
I was trying to get a credit check and…
I was trying to get a credit check and background check through them they are a joke it said error because who knows why I already paid the $55 to do it I sent in a picture of my drivers for identification process I went through bullshit with transunion it is a headache
7 April 2025
Unprompted review
Reply from Avail
Hi Mike,
I'm so sorry to hear about your experience—it sounds incredibly frustrating. I completely understand how upsetting it must be to go through all of that, especially after paying and taking the time to verify your identity. That’s certainly not the experience we want anyone to have.
We take issues like this seriously and would really appreciate the opportunity to make things right. If you're open to it, please reach out to our support team at support@avail.co with your details so we can look into what went wrong and help resolve it as quickly as possible.
Thank you for your feedback—it helps us do better.
very easy to use system for renting out…
very easy to use system for renting out our home.
13 March 2025
Reply from Avail
Hi Rita,
Thanks for the kind words! We're glad the system made renting out your home feel easy—exactly what we aim for. Let us know if there's anything we can help with along the way!
As a first time landlord
As a first time landlord, Avail has taken the stress out of leasing a home. Highly recommend to anyone who own one or multiple properties!
12 March 2025
Reply from Avail
Hi Sandy,
Thank you for sharing this! Being a first-time landlord can be overwhelming, so it’s great to hear that Avail helped ease some of that stress. We appreciate the recommendation and are here anytime you need us!
Many helpful tools
Well organized, easy to navigate, many helpful tools to manage your rental properties
12 March 2025
Reply from Avail
Hi Tanya,
Thanks for the great feedback! We're glad the tools have been helpful and the platform is easy to navigate. That’s exactly what we’re going for—making the rental process feel a little more manageable. We'll be here to help if you need us!
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