Autozone Reviews 

969
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often highlighting individuals who go above and beyond to ensure a positive experience. The service provided is frequently described as brilliant, efficient, and fast, with many appreciating the quick process from initial contact to driving away with a new car. Reviewers often mention excellent communication throughout the process, making the car-buying experience smooth and stress-free. However, some customers were dissatisfied with the product quality, reporting significant mechanical issues shortly after purchase, including engine warning lights and sensor malfunctions. Additionally, a few people experienced poor customer service and after-sales support, citing unresponsiveness, misleading information, and unprofessional conduct from staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and professionalism. Many... See more

Service

People report positive experiences with service, with many customers praising the helpfulness and efficiency... See more

Product

Customers had ambiguous experiences with the product, with many reporting significant issues with vehicles... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and pleasant... See more

Customer communications

Clients share negative opinions on contact, with many reporting a complete lack of communication, including... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm still in awe of such incredibly quick and seamless turnaround. I found myself in a tricky situation on Sunday morning, with the need to get a car ASAP, and in the afternoon of the same day I was... See more

Rated 5 out of 5 stars

Liam sold us the car and we absolutely love it. Renault kadjar, went to view that day and ready to drive away which within an hour or so we did do. We had our 4 month old baby with us which made thing... See more

Rated 5 out of 5 stars

I can’t recommend Autozone Dartford highly enough. From start to finish, the service has been absolutely brilliant. The whole team is friendly, professional, and clearly take pride in what they do... See more

Rated 5 out of 5 stars

I was desperate for a car. My credit score might as well be in the minuses. My current car might as well be a write off for the price of repair. I went to autozone for help. Less than 24 hours Jack ha... See more


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

Welcome to AutoZone, we are the leading car finance broker and dealership in the UK specialising in helping with poor credit car finance, bad credit car finance, pay-as-you-go car finance, pay weekly car finance and no deposit car finance. We can help people get car finance even on benefits, self-employed, with CCJs and arrears. We currently have 3 showrooms accross the UK in Barnsley, Darlington and Stockport. We offer: Part exchange, no deposits, cashback available, free 7-day driveaway insurance, nothing to pay for up to 6 weeks. All our vehicles come fully prepared with a 12 months MOT, inclusive warranty, service, and 129 point pre-delivery inspection. Visit our showrooms 7 days per week with on-site bistro, children's play area, and a warm friendly atmosphere to choose your new car in total comfort. Our finance teams can assist you secure finance for your new car even in the most difficult of circumstances and even if you have been refused at other brokers or dealerships. We also offer full nationwide delivery on all our vehicles, we also offer very competitive PCP deals and a selection of luxury and sport models. Give us a try today for all your car finance needs! Car finance on benefits Car finance with poor credit Car finance with bad credit Car finance no deposit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

969 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(969)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Highly recommended, communication is great and was able to pick vehicle up pretty quick. Very straight forward with paper work. Happy new car day! 🙂

7 October 2025
Unprompted review
Rated 1 out of 5 stars

it has cost me nothing but money since…

it has cost me nothing but money since getting a car from autozone, as soon as they have upur money, there not bothered . they told me to get my recovered back to them, cost £200 to ring me the same day telling me to come and collect the car or they will charge me storage ( still broken) when i told them I would not pay storage they said , we will just put your car out on the street, so it's now cost me another £200 to bring it back home , that after spending £2500 on trying to repair the problem previously ( 3rd time it's broken) absolutely rubbish company with really poor customer service i would recommend saving your self some money and going else where

3 October 2025
Unprompted review
Rated 5 out of 5 stars

I was desperate for a car

I was desperate for a car. My credit score might as well be in the minuses. My current car might as well be a write off for the price of repair. I went to autozone for help. Less than 24 hours Jack has given me the keys and I'm driving away completely satisfied. You literally can't walk into an Autozone store without being offered a hot beverage. The customer service skills are impeccable. Jack was fantastic from start to finish in the short time I was here. Fully recommend.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Would really recommend Lee at the…

Would really recommend Lee at the Barnsley store within a few hour of me looking at cars with no deposit and bad credit Lee helped me find a car that was in my budget and was over moon with the car I drove away with a few hours he sort all paper work out left a few hours later with a new car

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Lee made our experience great as he has…

Lee made our experience great as he has got great customer service and he was very helpful showing us around all different cars. What's amazing person he was. Thank you. Would advise anybody to come to this garage and get a car on finance.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Coming back in the future

I can’t recommend Autozone Dartford highly enough. From start to finish, the service has been absolutely brilliant. The whole team is friendly, professional, and clearly take pride in what they do.

A special mention goes to Owen, who has been fantastic throughout. He’s approachable, knowledgeable, and really goes the extra mile to make sure everything is explained clearly and handled properly. It’s rare to find someone so genuine and dedicated to great customer service, and it makes all the difference.

If you want a garage you can trust, with top-quality service and staff who truly care, Autozone Dartford is the place to go. I’ll definitely be coming back and recommending them to friends and family.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Seamless and speedy experience

I'm still in awe of such incredibly quick and seamless turnaround. I found myself in a tricky situation on Sunday morning, with the need to get a car ASAP, and in the afternoon of the same day I was already on the road with my new vehicle. Lee was absolutely superb all the way through, from providing initial information and securing best finance option, to helping with road tax and even final check in after the purchase when I got so overwhelmed I couldn’t get out of the car park :)
Couldn’t recommend these guys more!

7 September 2025
Rated 5 out of 5 stars

Jayon meets a lord

Well finally picked up my car today from jayon. He bent over backwards ( I think he should of bowed to me but I’ll let him off ) Anyway he got me on the way home in no time at all even got me half a tank of fuel.
Drove nearly a 100miles home never missed a beat
Thanks to Jayon and all involved

18 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look