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autovia.it - Verona Aeroporto Reviews 

279
•
TrustScore 4.5 out of 5

4.7

Via Aeroporto 1, 37066 Caselle, Veneto, IT

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See what reviewers are saying

Rated 1 out of 5 stars

Completely false claim made after car returned - DO NOT USE or if using pay for excess insurance. We returned car with no incident and they claimed that license plate had been damaged. And then procee... See more

Company replied

Rated 5 out of 5 stars

The staff was very helpful, we got a clean excellent car, and had no problem during the whole trip.

Company replied

Rated 5 out of 5 stars

Located a few steps away from arrivals in the airport. Staff very friendly. The car was great and easy process for collecting. Holding deposit is low compared to some other rental companies. No hassle... See more

Company replied

Rated 5 out of 5 stars

The staff was very kind and helpful as we were traveling with wheelchairs, the assistance was appreciated a lot! I just wanted to mention it and hope you forward this to the staff at Verona Airport! M... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più

Perchè scegliere Autovia?

I nostri punti di forza

Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia

Contact info

Promotion box for autovia.it - Verona Aeroporto

Auto e furgoni

Noleggio per ogni esigenza quotidiana, sia privata che professionale

4.7

Excellent

TrustScore 4.5 out of 5

279 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(279)

2,393 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff was very helpful

The staff was very helpful, we got a clean excellent car, and had no problem during the whole trip.

6 October 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
we truly appreciate your positive feedback. Our team works every day to provide a reliable and efficient service.
The Autovia Team

Rated 1 out of 5 stars

Do not use - completely false claim made after car returned that more than doubled our cost

Completely false claim made after car returned - DO NOT USE or if using pay for excess insurance. We returned car with no incident and they claimed that license plate had been damaged. And then proceeded to charge €400 euros extra to our credit card on a €340 rental!! You could see zero damage on the license plate. Thieves. - Follow on to reply below - I wish I could post the photos here but I cannot. I have sent them all to you already below on that email with no reply and you still proceeded to deduct the funds. The estimated “damages” was calculated by a computer with no proper review by anyone.

16 August 2026
Unprompted review
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Reply from autovia.it - Verona Aeroporto

Dear Customer,

we are sorry about the experience you describe, but we cannot accept Autovia being described as “thieves”.

A damage charge must relate to damage actually identified and be supported by the relevant photographic or technical documentation. If you dispute that the licence plate was damaged and have photographs showing otherwise, those elements should be taken into account when the case is reviewed.

The amount charged must also be linked to the criteria used to assess the damage and should not be an unexplained charge.

If the dispute is still open, please send your rental details and any photographs you have to customercare@autovia.it so that the €400 charge can be specifically reviewed.

The Autovia Team

Rated 5 out of 5 stars

I collected the vehicle at Verona…

I collected the vehicle at Verona Airport. The rental desk and the vehicle pick-up location are located directly next to the airport, approximately a two-minute walk away.

The registration and vehicle collection process was very quick, and I received the keys almost immediately. During the inspection of the vehicle, I noticed some damages that were not listed in the original documentation. I informed the employee at the rental desk and showed them photographs of the damages I had found. The employee reviewed the photographs and confirmed that, taking the documented damages into account, I could proceed with my journey.

The vehicle was clean both inside and outside. At the time of collection, the mileage was slightly over 12,000 km.

The vehicle return process was also very quick and took approximately five minutes. I parked the vehicle in the designated parking area and showed the employee photographs of the parked vehicle from all sides, confirming its condition at the time of return. As there were no new damages, the employee accepted the vehicle and took the keys from me.

I then proceeded to the airport to catch my flight.

The security deposit that had been blocked on my account was released the following day after I returned the

16 September 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
thank you for sharing your experience with us. We are very pleased to know that you enjoyed our service and we hope to welcome you again soon.
The Autovia Team

Rated 5 out of 5 stars

Excellent Service

Excellent experience from collection to return clear pricing documentation with no pushing additional insurance. Very fair with the car inspection on return.
We have no hesitation in recommending Autovia car hire.

17 September 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
thank you for your kind words and for your trust. We hope to have the opportunity to serve you again.
The Autovia Team

Rated 5 out of 5 stars

Everything went well with the rental

Everything went well with the rental. Car was lovely and service was good. Gentleman on counter was helpful although both times went there he was alone, so we had to wait a bit.

23 August 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
thank you for your positive rating. We are delighted that our service met your expectations.
The Autovia Team

Rated 5 out of 5 stars

The staff was very kind and helpful as…

The staff was very kind and helpful as we were traveling with wheelchairs, the assistance was appreciated a lot! I just wanted to mention it and hope you forward this to the staff at Verona Airport! Many thanks guys!!!

23 August 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
thank you for taking a moment to share your experience. We are pleased to know that you were happy with your rental.
The Autovia Team

Rated 5 out of 5 stars

No problems on the return, all as planned.

Nice staff. Car was good, but not super clean. No problems happened on the return, all as agreed. Price was competitive.

17 August 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
thank you for your comment. We are glad that our service lived up to your expectations.
The Autovia Team

Rated 5 out of 5 stars

Everything was good and quickly

Everything was good and quickly

8 August 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
thank you for your feedback. We are pleased to know that you were satisfied with the service you received.
The Autovia Team

Rated 5 out of 5 stars

Excellent service

Excellent service, reasonable prices, and a very easy and smooth car pick-up and return process. Highly recommended to everyone!

8 August 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
we are very happy to hear that your rental experience was a positive one. Thank you for choosing Autovia.
The Autovia Team

Rated 4 out of 5 stars

Nice and easy drop off and collection

Nice and easy drop off and collection. Friendly staff. Car was not as requested but otherwise no complaints.

3 August 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
thank you for your positive review. We are pleased to know that your experience with Autovia met your expectations.
The Autovia Team

Rated 5 out of 5 stars

Nice car

Nice car, good Service.

14 July 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
we are glad that your rental experience was smooth and positive. Thank you for sharing it with us.
The Autovia Team

Rated 5 out of 5 stars

Molto bene

Full tank, new car, fast deposit return, easy to rent.

12 July 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
thank you for your kind review. We are happy that you appreciated our service.
The Autovia Team

Rated 5 out of 5 stars

Quick

Quick, efficient and helpful

30 June 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
we are delighted to read your positive comments. Thank you for choosing our company.
The Autovia Team

Rated 5 out of 5 stars

Good value and service

Good value, good service, helpful staff.
Better than most.

4 July 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
we are happy to know that you were satisfied with our service. Thank you for your trust.
The Autovia Team

Rated 5 out of 5 stars

Great experience with Autovia

Located a few steps away from arrivals in the airport. Staff very friendly. The car was great and easy process for collecting. Holding deposit is low compared to some other rental companies. No hassle collection or drop off. Would recommend.

29 June 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
thank you for taking the time to leave your review. We are pleased that your experience was a good one.
The Autovia Team

Rated 5 out of 5 stars

Friendly service and good car

Friendly service, staff spoke good english. Good car with reasonable price. Only minus is crowded parking at delivery

29 June 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
we truly appreciate your positive feedback. Our team works every day to provide a reliable and efficient service.
The Autovia Team

Rated 5 out of 5 stars

Excellent, very happy.

Collection of the car was quick and easy, as was the return. The car was almost new and clean. The price of the rental was good value when compared to others.

28 June 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
we appreciate your review and are glad that Autovia met your needs during your rental experience.
The Autovia Team

Rated 5 out of 5 stars

Nice & simple.

Nice & simple.

28 June 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
thank you for taking the time to leave your review. We are pleased that your experience was a good one.
The Autovia Team

Rated 5 out of 5 stars
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
thank you for your positive rating. It is always a pleasure to receive feedback from satisfied customers.
The Autovia Team

Rated 5 out of 5 stars

Good car and service

Nice car, fast pick-up and drop-off

13 June 2026
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Reply from autovia.it - Verona Aeroporto

Dear Customer,
we are grateful for your feedback. Customer satisfaction remains at the heart of our daily work.
The Autovia Team

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