This company is a scam. We already pre-booked and paid for our car rental. When we arrived, they said they could not take our credit card because it displays our initials and surname, not the fu... See more
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Good service and lovely clean car. Just one thing to comment on which is they require a credit card with your full name spelled out for the deposit which UK banks generally don’t do as it is yo... See more
Company replied
I rented a car through Autovia at Cagliari airport and had an excellent experience. The pick up was straight forward and when I returned the car Marco checked the car and there was no extra charges. I... See more
Company replied
Roberto was excellent in helping me through the check-in process. He patiently waited on me to go through the International Driving Permitting process (you need it for Sardinia). He helpfully provid... See more
Company replied
Company details
About autovia.it - Cagliari Aeroporto
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via Caduti di Nassirya, 09030, CAGLIARI, Sardegna, Italy
- +39 070 212 8023
Auto e furgoni
3.9
Great
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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This company is a scam
This company is a scam. We already pre-booked and paid for our car rental. When we arrived, they said they could not take our credit card because it displays our initials and surname, not the full name (even though we were able to show our documentation, passport etc). But they were happy for us to pay €600 using a debit card - absolute scam artists.
On top of this, we had a 3 month old baby with us and they would not help/support or provide any solutions without paying an additional €600. After spending over an hour on the phone with Booking.com and pleading with Autovia to help us, we were forced to find a different car hire company (Noleggiare who were very understanding with our situation). We lost money using this company.
Do not use. There is a reason that the majority of the reviews are having a similar experience - the company’s response to the reviews is very telling too… they are defensive, rude and scammers. If they wanted to operate as a genuine business, they would make changes.
We are also submitting a complaint with Booking.com and requesting them to remove this company as a car rental service.
5 October 2026
Unprompted review
Very friendly staff vey clean car
Very helpful staff really clean new car easy collection and drop off very happy with my hire
14 September 2026
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
thank you for your trust. We are glad that your experience with Autovia was a positive one.
The Autovia Team
Good service and lovely clean car
Good service and lovely clean car.
Just one thing to comment on which is they require a credit card with your full name spelled out for the deposit which UK banks generally don’t do as it is your initials and last name. I was not informed of this in advance. That is quite significant and many car companies do not require such a requirement.
Other than that, all was smooth and easy.
7 September 2026
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
thank you for your review and for your positive comments about our service and the cleanliness of the vehicle.
We also appreciate your feedback regarding the name shown on the credit card. For the security deposit, the card must belong to the customer and allow its ownership to be clearly verified. Where initials, abbreviations, or incomplete names appear on the card, our staff may ask for additional documentation or, if the match cannot be clearly confirmed, may be unable to accept the card.
We have also taken note of your comment regarding how clearly this requirement is communicated before pick-up. We are pleased that, aside from this point, the rest of your rental experience was smooth and easy.
The Autovia Team
I booked a car for my holiday in…
I booked a car for my holiday in Sardinia in March and payed with my creditcard through a broker. The reservation was confirmed and payed.
As it turns out, when you need to pay for a deposit they will decline when your full name is not stated on the creditcard with which you have payed. At the counter I got a big ‘no’ and no support or service whatsoever. They have stated it in their terms of services, but I was never informed on this issue. While they knew my credit card credentials would not meet the requirements. I have never been contacted about this, while my
Creditcard details where known at Autovia and the broker as well.
They simply screwed me over. I had to rent another car for much more money since it is holiday season.
They will state that the reservation and the deposit are two entirely different things, but without a deposit you won’t get a car either. So I feel deceived and lied to.
And basically their answer is: ‘go f*** yourself’
4 August 2026
Unprompted review
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
we are sorry for the inconvenience you describe and that you had to find another vehicle at a higher cost.
We understand your frustration, but we cannot accept the statement that Autovia “screwed you over” or deliberately deceived you. To collect a vehicle, a physical credit card in the customer’s name is required, and the name shown on the card must match the identification documents. If the card only shows initials, abbreviations or an incomplete name that does not allow the cardholder to be clearly verified, it may be refused as a guarantee.
Payment for the booking and the guarantee required at the rental desk serve different purposes. The booking may be paid using payment methods accepted by the sales channel, while at collection the card must meet the requirements needed to place the security-deposit pre-authorisation.
This information is not only included in Autovia’s rental conditions. Broker platforms also state before collection that the card presented at the desk must be in the main driver’s name and show the driver’s full name, and that the vehicle cannot be released if the required conditions are not met.
We are nevertheless sorry if the explanations provided at the desk felt unhelpful or unclear.
The Autovia Team
Cancelling my fully pre-paid…
Cancelling my fully pre-paid reservation for June 28, when I had clearly indicated my flight number, and was supposed to pick up the car at Elmas, Cagliari airport ar 23:30, due to "no show" was utterly unacceptable. You must have checked my booking, where my flight number was indicated, and you could have seen that my flight was delayed for three hours! It landed about 2:00 in the morning instead of the scheduled time which was 22:50. The next morning, the person at the Autovia office told me that I had to contact Ryanair Carrental for a refund.
29 June 2026
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
we are sorry that you were unable to collect the vehicle after such a significant flight delay. Providing the flight number allows the branch to monitor the arrival, but the reservation can only be held within the applicable grace period. For arrivals this late and outside opening hours, vehicle collection cannot be guaranteed without a direct agreement with the branch.
As the booking and payment were made through Ryanair Car Rental, any refund request must be handled by the broker.
The Autovia Team
Highly questionable and unacceptable rental practice
We booked the car using a fully valid Visa credit card. To be absolutely clear, this was not a debit card and not a virtual card.
Upon arrival, we were suddenly told that the same credit card was not acceptable. We were then required to pay an additional charge, otherwise we would have lost the rental and more than €500 already paid.
What makes this particularly difficult to understand is that the additional charge was successfully processed using the very same Visa card that had just been declared “invalid” for the rental.
This condition was not made sufficiently clear during the booking process and, from our perspective, appeared arbitrary and designed to leave the customer with no realistic choice at the rental desk. Faced with losing more than €500 and being left without a car, we felt pressured into paying.
We are frequent international travellers and have used this exact credit card for rental cars around the world without any previous issue.
In our view, this was a deeply misleading, unfair and unacceptable customer experience. We strongly advise potential customers to read every condition extremely carefully, request written confirmation of all card requirements in advance, and be prepared for unexpected charges at collection.
Based on our experience, we cannot recommend this company.
5 July 2026
Unprompted review
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
we are sorry for the situation and that you felt you had no real alternative at the desk.
A card may be accepted for a payment but still be unsuitable for the security-deposit pre-authorisation. These are two different transactions. The guarantee requires a physical credit card in the customer’s name, with sufficient availability and the necessary functions.
Additional protection may be offered as an exception to allow the rental when the card cannot support the required deposit. It is optional, but without an eligible card the branch cannot release the vehicle under the original conditions.
These requirements are stated in the rental conditions and booking voucher. We are sorry if they were not explained clearly enough at the desk.
The Autovia Team
Scammers
Owners of Ecovia. Avoid at all cost!!!
They cancelled my booking after one hour although their TCs allows a grace period of 2 hour without mention that you need to provide flight details. Nevertheless, I checked in on their website directly a week before with all my information and yet no one even attempted to contact me. We had no other option but to make a new booking for triple the price of the first one. When questioned the lady made up several contradictory excuses with no valid reason for doing this. This happened at Cagliari airport. Terrible, unprofessional, irresponsible, inconsiderate and total scammers. In resume, my booking was cancelled without a valid reason only for me to pay for the exact same vehicle for triple the price I pre booked for. To me, this is a scam. Check EcoVia reviews and you’ll see I’m not the first.
16 July 2026
Unprompted review
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
we are sorry for what happened and for the unclear explanations you received at the desk.
We understand your anger, but we cannot accept being called “scammers”. The two-hour grace period at airport locations applies when the flight number has been included in the booking and is calculated from the scheduled arrival time, taking any flight delay into account. In other cases, the booking is guaranteed for one hour after the stated collection time.
Once the grace period has expired, the vehicle is no longer guaranteed. Any new booking is also priced according to current availability and rates, which may differ from the original booking.
The Autovia Team
Vera good value for money
8 July 2026
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
thank you for your positive rating. It is always a pleasure to receive feedback from satisfied customers.
The Autovia Team
Very helpful and friendly employee at…
Very helpful and friendly employee at the airport.
26 June 2026
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
we are pleased that you were satisfied with your rental. Thank you for choosing Autovia.
The Autovia Team
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
we are happy to know that you were satisfied with our service. Thank you for your trust.
The Autovia Team
Make sure your credit card matches passport name to avoid rip off
Like the previous reviewer, I also was charged excess fees by Autovia when collecting a car at Cagliari Airport in late May because the credit card issued by my bank shows only the initial of my first name (in addition to my full surname.) I booked and paid up front for the car (including full insurance) with the credit card in Australia via the wholesale rental borker AutoEurope. I have never previously had any problem using this credit card to pay for hire cars anywhere in the world. But when I arrived at the Autovia desk in Cagliari to collect the car, they told me they would not accept my credit card to pay for the standard 500 euro refundable insurance deposit on the car because the card did not spell out my full name as shown in my passport. Autovia would not accept any of my three debit cards, which did spell out my full name, or allow the friend travelling with me to use their credit card to pay for the refundable insurance. Autovia refused to give me the car unless I paid 216 euros (completely non refundable) for their own insurance. And they then accepted my debit card to pay for their insurance! Autovia said that if I used my friend's credit card to pay for the refundable insurance they would have to write a new contract that would cost more than three times the price I paid when I booked the car months earlier in Australia. I have submitted a formal complaint with AutoEurope and I will never use Autovia again. It was also a disappointing introduction to Cagliari, the other people I met in Sardinia were lovely.
25 May 2026
Unprompted review
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
we are sorry for the inconvenience experienced at pick-up.
To release the vehicle, a physical credit card in the customer’s name is required, with name and surname clearly matching the booking holder and the documents provided. When the card shows only the initial of the first name, it may not allow full verification of the cardholder and may therefore not be suitable for the security deposit pre-authorization.
These requirements are not information provided only at the desk: they are stated in the pick-up requirements, in the booking voucher, in the rental conditions and in the information provided by brokers during and after the booking process. It is therefore essential to check them before arrival, because paying for the booking in advance does not mean that the card is suitable as a guarantee.
Debit cards are generally not accepted as a guarantee for a standard rental. Paying for a coverage or service with a debit card is not the same as accepting that card for the deposit, excess amounts and any contractual obligations.
Autovia additional coverages are optional and may be offered as an alternative solution when the card presented is not suitable, but the choice always remains with the customer.
The Autovia Team
Car rental rort
Arranged a car rental to pick-up from Cagliari Airport. At check-in Agent advised my Amex would not be acceptable as it did not show my full name. Provided an alternative credit card with my full details. Agent advised it was not a credit card as system shows as “debit card”. Result an insurance fee has to be paid of EUR250. Showed agent that the card is in fact a credit card with limit of EUR20,000 but still refused acceptance “system says no”. This is nothing more that a rort to extract additional fees from tired tourist. BE CAREFUL!!
7 June 2026
Unprompted review
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
we are sorry for the inconvenience experienced at pick-up, but we reject the accusation of unfair practice.
To release the vehicle, a physical credit card in the customer’s name is required, with name and surname clearly matching the booking holder and technically suitable to cover the security deposit, excess amounts, possible extras and contractual obligations. When a card does not allow full verification of the cardholder or is recognized by the system as not suitable for the security deposit pre-authorization, the rental cannot be completed under the standard conditions.
Additional coverages are not mandatory: in some cases, they may be offered as an alternative solution when the guarantee card presented is not suitable, but the choice always remains optional and is shown before the rental agreement is signed.
The Autovia Team
Excellent service
Excellent service! We came in the last minute and they were able to provide us with a vehicle that suited our needs for a decent price putting our mind at ease. The staff was exceptionally friendly and understanding. We loved the service and will use them again.
6 May 2026
Reply from autovia.it - Cagliari Aeroporto
Dear customer,
your feedback is greatly appreciated by our entire team. Thank you for choosing Autovia.
The Autovia Team
Its very professionell
We wanted a last Minute car and they helped us very fast an very good
19 April 2026
Reply from autovia.it - Cagliari Aeroporto
Dear customer,
thank you for sharing your excellent experience with us. We are glad our service met your expectations.
The Autovia Team
I rented a car through Autovia at…
I rented a car through Autovia at Cagliari airport and had an excellent experience. The pick up was straight forward and when I returned the car Marco checked the car and there was no extra charges. I have used other rental companies at Cagliari airport and have been charged huge fees for scratches that I didn’t do so it was a great relief to find an honest company and I’ll definitely use Autovia in the future.
28 October 2025
Unprompted review
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
thank you so much for your wonderful feedback! We’re truly delighted to know that your rental experience at Cagliari Airport was smooth and transparent from start to finish.
It’s a real pleasure to hear that Marco provided professional and fair assistance during the vehicle return — honesty and clarity are fundamental values for us, and we’re glad they were reflected in your experience.
We’re also pleased that you felt confident and well taken care of, especially considering your past experiences with other rental companies. Your words motivate our team to continue offering a service based on trust, efficiency, and respect for our customers.
We look forward to welcoming you again soon for your next trip to Sardinia!
The Autovia Team
Good experience
There were No Problems with the car, we got an Upgrade for free. The Delivery was easy and the staff was friendly and helpful.
1 October 2025
Reply from autovia.it - Cagliari Aeroporto
Thank you very much for your 5-star review! We’re delighted to hear that you had a positive experience with Autovia and appreciated the free upgrade, the smooth delivery process, and our friendly, helpful staff.
Your feedback encourages us to keep providing efficient, customer-focused service.
We look forward to welcoming you again soon for another rental with Autovia!
The Autovia Team
Everything was good
4 October 2025
Reply from autovia.it - Cagliari Aeroporto
Thank you very much for your 5-star review! We’re delighted to hear that everything went well and that your experience with Autovia was positive.
Our team is dedicated to providing efficient, reliable, and high-quality service, and your feedback encourages us to keep improving.
We look forward to welcoming you again soon for another excellent rental experience!
Autovia Team
Roberto was excellent in helping me…
Roberto was excellent in helping me through the check-in process. He patiently waited on me to go through the International Driving Permitting process (you need it for Sardinia). He helpfully provided return info and support on what to expect on Sardinian roads.
1 October 2025
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
thank you very much for your kind 5-star review. We are delighted to hear that Roberto provided such professional and patient assistance during the check-in process, and that his advice on driving in Sardinia was helpful.
Your satisfaction is our priority, and we are proud to have team members like Roberto who make the rental experience smooth and reassuring. We look forward to welcoming you again soon.
Best regards,
Autovia Team
It was a pleasure renting a car through…
It was a pleasure renting a car through Autovia. The service was excellent. Upon pick-up, additional insurance was offered as an option, but not forced. This gave me complete freedom to make my own decisions. I can only say, Autovia, keep up the good work.
Thank you very much.
1 October 2025
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
thank you sincerely for your 5-star review and for highlighting the excellence of our service. We are especially pleased that you appreciated the freedom to make your own choice regarding insurance — transparency and respect for our customers are values we care deeply about.
Your kind words are a great motivation for our team, and we look forward to welcoming you again for another smooth and pleasant rental experience.
Best regards,
Autovia Team
Tries to scam people.
6 September 2025
Unprompted review
Reply from autovia.it - Cagliari Aeroporto
Dear Customer,
we would like to clarify that we do not try to scam people. Unfortunately, you did not have a valid credit card, which is a mandatory requirement clearly stated in the booking conditions and on the voucher.
Best regards,
Autovia Team
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