We were supposed to pick up a 100% prepaid car from Europe car but as we arrived one hour later, they cancelled our car without compensation. And didn’t even help with a new booking. We went to the ne... See more
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See what reviewers are saying
Great service from the staff at the airport desk and clear instructions on where to collect the car.
I had a fantastic experience with Autovia. The entire process was incredibly smooth and easy from start to finish. Everything was well organized, quick, and stress-free. A special thank you to the g... See more
Company replied
I booked through Ryanair with full insurance. On Bergamo AirPort the employee from the desk wanted to sell me another insurance because they told me the Ryanair insurance is not valid ?? He even got m... See more
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via Aeroporto, 13, 24050, Orio al Serio, Bergamo, Italy
- +39 035312940
Auto e furgoni
4.4
Excellent
430 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
The staff were very helpful and friendly. The vehicle was in excellent condition and clean.
11 July 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
We got top notch customer support from…
We got top notch customer support from Autovia's employee, Nicoletta, at Bergamo Airport
Although I did expect some "turbulences" in the process of getting our car (due to the other recent reviews), Nicoletta made her job at the highest standards, making us comfortable in the entire process, without insisting to get additional services from them (since we clearly said we do not want anything else I already booked).
4 July 2025
Unprompted review
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
thank you for your positive feedback! We’re glad to hear you had a great experience with us.
We look forward to assisting you again in the future.
Best regards,
Autovia Team
The girl at the desk was very polite…
The girl at the desk was very polite and explained everything.
10 June 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Super hunding
3 June 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Hiring a Car made simple
The whole procedure at the airport for hiring my car was quick and efficient. I received a good clean vehicle
which I was happy to have for the week. The return was equally quick and efficient.
3 June 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
We are so grateful to this company…
We are so grateful to this company because they were very flexible and accepted our digital credit card (which are the ones we use in Mexico now).
Pick up and delivery was fast and easy.
Staff was kind and patient.
Car was perfect!!
Thank you so much!
8 June 2025
Reply from autovia.it - Bergamo Aeroporto
Gentile Cliente,
Thank you very much for your kind words. We are glad to hear that the flexibility, service, and car met your expectations. We look forward to assisting you again in the future.
Best regards,
Autovia Team
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
The really competitive price.
The really competitive price made me think either the service or the car might not be so good, but actually staff were great, very efficient, and I have no complaints about the car. Very satisfied, thank you!
26 May 2025
Reply from autovia.it - Bergamo Aeroporto
Dear customer,
Thank you for sharing your feedback!
We’re glad to hear that our competitive prices did not affect your satisfaction and that our staff provided you with efficient and friendly service. It’s great to know that the car met your expectations as well.
Your satisfaction is our priority, and we look forward to welcoming you again for your next rental.
Best regards,
The Autovia Team
very bad experience with ypur employee
we had anorther car booked, for 22.05.2025. the lady from your office had absolutely the worst attitude i ever saw. she REFUSED to guve us the car, just because i picked the wrong card to pay. it was 23:00 in the night, with two kids...no car...100 km away from our hotel
22 May 2025
Reply from autovia.it - Bergamo Aeroporto
Dear customer,
We are truly sorry to hear about your negative experience and the inconvenience you faced on May 22, 2025.
We understand how stressful the situation must have been, especially late at night and with children.
Please note that, as clearly stated in our terms and conditions and on the broker’s website, only credit cards (no debit cards) are accepted for preauthorisations (deposit). This policy is necessary to ensure security and compliance with rental agreements.
The refusal to accept the payment method was due to this requirement, and unfortunately, this was not something that could be overridden.
You may contact us at customercare@autovia.it if you have any further questions.
Thank you for your understanding.
Best regards,
The Autovia Team
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you for your positive review! We’re glad to hear that both the check-in and check-out processes were smooth and easy for you.
We noticed you gave us 4 out of 5 stars — if there’s anything we could have done better to earn that fifth star, we’d love to hear your thoughts. Your feedback helps us continue improving!
Looking forward to seeing you again on your next rental.
Best regards,
Autovia Team
Very friendly, accurate and professional help.
Very friendly, accurate and professional help. Renting a car at Autovia really made the sun shine that day. I am happy to give this as a review, because I know that such an experience is pretty rare in our modern world.
20 May 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you very much for your kind words!
We are delighted to hear that your experience with Autovia brightened your day. Providing friendly, accurate, and professional service is what we strive for every day, and it means a lot to us to know that it made a positive difference for you.
We truly appreciate your review and look forward to welcoming you again in the future.
Best regards,
The Autovia Team
Good option to rent not expansive car…
Good option to rent not expansive car for adequate price.
Cars in normal condition, pick up and drop off instruction quite clear. Stuff is not informative and courteous much. Its look like they do not satisfied with price You had paid for rent. “Read Your voucher” was the answer to most part of my questions. So if You would like to save money on the rent You should be ready to solve all problems by Yourself if arise. But the rent price is the really best.
25 May 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you for sharing your feedback.
We’re glad to hear that you found our prices competitive and the cars in satisfactory condition. We always strive to provide clear pick-up and drop-off instructions to make the rental process as smooth as possible.
However, we regret that you felt our staff were not as informative and courteous as expected. Customer service is very important to us, and we will take your comments seriously to improve our team’s support and communication.
We appreciate your honesty and hope to have the opportunity to offer you a better experience in the future.
Best regards,
The Autovia Team
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you for your positive feedback!
We’re glad you appreciated our fast rental process and the quality of our new cars.
We look forward to serving you again soon.
Best regards,
The Autovia Team
Reply from autovia.it - Bergamo Aeroporto
Thank you for your opinion! We are happy to know that you had a good experience with us. We work every day to improve and we hope that your next experience with Autovia will be even better!
Terrible Company with very damaged cars
We had a very negative experience, the car we hired was in a terrible state, on return the attendant asked us to wait for a couple of minutes & disappeared for 25 minutes, we were not happy to just leave the car without handing it back, the office at the terminal was closed, when they eventually answered the phone, another man just shouted at me, this made us late for our flight & really ended our trip on a bad note, I do not recommend this company.
16 March 2025
Unprompted review
Reply from autovia.it - Bergamo Aeroporto
We are sorry to hear that your rental experience did not fully meet your expectations. We have a clear and transparent policy and a highly qualified and trained staff to support the customer throughout the rental experience.
What you report is not acceptable and we will take care to carefully verify with the branch staff, highlighting that Autovia is firmly against any type of poor service and requires maximum attention to customer needs.
We remind you that Autovia provides its customers with a customer service service in order to respond to any complaints and satisfy specific needs. For further clarifications you can contact us by writing an email to the following address: customercare@autovia.it.
Thank you, the Autovia staff
Reply from autovia.it - Bergamo Aeroporto
Thank you very much for this very positive review. We hope to see you again soon in one of our many branches.
See you soon, the Autovia team
Reply from autovia.it - Bergamo Aeroporto
Thank you for your wonderful feedback! Customer satisfaction is our priority, and knowing that you enjoyed our service fills us with pride. We hope to see you again soon for another rental with Autovia!
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