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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's helpfulness and positive attitude. People appreciate the clear and frequent communication regarding the progress of their repairs, along with the quick response times. Many found the pricing to be very reasonable, especially compared to alternatives, and were satisfied with the overall efficiency of the service. However, some people were dissatisfied with the product, mentioning instances where repairs did not fully resolve the issue or where units failed shortly after being returned. A few customers also reported being charged for diagnostics on units that were later found to be faulty by other specialists, or experienced delays and unexpected price increases during the repair process.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the quick turnaround times, with some... See more

Product

Users describe ambiguous interactions with product. While some customers report excellent work, with products... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight quick turnarounds,... See more

Price

Clients share positive opinions on price, often finding the costs reasonable and much less than quotes from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BRILLIANT BRILLIANT BRILLIANT My car was off road broken down Had numerous people ie mechanic auto electrians giving me different advice Contacted autotronics was advised to send my eis in... See more

Rated 5 out of 5 stars

Posted EIS for Mercedes Vito late Friday 20th, Autotronics received Monday 23rd. Was kept fully informed as to progress. Yesterday 24th received call from engineer working on EIS told me exactly what... See more

Company replied

Rated 5 out of 5 stars

Auto tronics defo a top class company ...sent my ford focus mk2 cluster instrument clocks to them by dhl on tuesday and recieved back today (friday) and mechanic fitted back into car and everything wo... See more

Rated 5 out of 5 stars

What a fantastic experience. Sent off Volvo airbag SRS Module for repair. Paid £240 including the courier both ways. Received acknowledgement of the goods next day and also started work on the item.... See more


Company details

  1. Electronics Repair Shop
  2. Automotive Repair Equipment Wholesaler

Written by the company

The in-circuit repair specialists. With more than 20 years of experience in the industry and a genuine passion for our work, Autotronics is one of the foremost experts in in-circuit repairs. We can repair any in-circuit fault on your vehicle (car, van, truck, SUV or motorbike) professionally and at a fraction of the dealers' cost. Thus Autotronics is the best possible choice to repair any of the following components: remote controls, airbag ECUs, immobiliser ECUs, Engine ECUs, ABS ECUs, body control modules, instrument clusters, throttle bodies, info displays and many more. Our in-house R&D engineers are always working on new faults. So if you are experiencing any error in one of the electronic modules in your vehicle then just visit our e-commerce website, give us a call, contact us via email or find us on eBay. One of our fully-trained electronic engineers will sort the problem out for you promptly and efficiently.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service all turnaround in 24…

Amazing service all turnaround in 24 hrs thanks will use again

13 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

HI

Thank you for your fantastic feedback!

We're thrilled to hear you had such a quick and positive experience with our service. A 24-hour turnaround is exactly what we aim for, and it's great to know we delivered!

We look forward to helping you again in the future.

Regards
Autotronics

Rated 5 out of 5 stars

Part sent off and tested promptly

Part sent off and tested promptly, no issue with part, got a phone call straight away and part sent back next day.

12 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your review!

We're glad to hear you were happy with the prompt testing and communication. Even when no faults are found, we aim to keep the process quick and hassle-free. If you need any help in the future, we're always here to assist.

Much appreciated!

Regards
Autotronics

Rated 5 out of 5 stars

They kept in touch all the time via…

They kept in touch all the time via text message which was great, very efficient, polite and professional

2 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your kind words! We're really pleased to hear that you found our communication, efficiency, and professionalism up to standard. Keeping our customers informed throughout the process is something we take pride in. If you ever need us again, we're here to help!

Kind Regards
Autotronics


Rated 5 out of 5 stars

Very good service very fast respond and…

Very good service very fast respond and fixing my unit high recomend

7 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for the great feedback!

We're really pleased to hear you were happy with the fast response and repair service. Your recommendation means a lot to us!

Regards
Autotronics

Rated 5 out of 5 stars

the understanding and helpful…excellent company.

the understanding and helpful information from these guys are topnotch from start to finish. and fast turn around from start to finish.

7 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you so much for your kind words!

We're delighted you found our service helpful and efficient from start to finish. Your feedback really motivates our team to keep delivering top-notch support.

Regards
Autotronics

Rated 5 out of 5 stars

good service

5 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your feedback! We're glad you were happy with the service. If there's anything more we can do for you in the future, just let us know!

Regards
Autotronics

Rated 5 out of 5 stars

Quick turnaround

Got my part back fixed as promised. Quick turnaround. Responded to my messages. Very happy with service provided.

24 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your kind words! We're delighted to hear you were happy with the quick turnaround and communication. Your satisfaction is our priority! Is there anything else we can assist you with?

Kind Regards
Autotronics

Rated 5 out of 5 stars

Ecu repair

Great service all as stated in text messages from start to finish of repair
Fast turn around fitted on return after 2 days cleared fault codes working as new cant ask for more

2 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

HI

Thank you so much for the fantastic feedback! We're really pleased to hear your ECU repair went smoothly and was back with you in just two days. Great to know it's working like new again — that’s exactly what we aim for! 🚗💨

Regards
Autotronics

Rated 5 out of 5 stars

Get it done right

Hello. Just spent our first night away after having the BCM checked and cloned. Thank you so much not just for doing the work but explaining what was wrong with the original unit, Will definitely recommend Autotronics in the future,
Thanks again. Chris

3 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi Chris,

Thank you for the kind words! We're really glad to hear you're back on the road and enjoying your first night away without any issues. It was a pleasure helping you with the BCM — and we’re always happy to explain the fault and the fix. Your recommendation means a lot to us.

Safe travels and all the best,
The Autotronics Team 🚗🔧

Rated 5 out of 5 stars

Professional service

Sent in a mercedes ecu, diagnosed and suggested replacement ecu, supplied and programmed ecu for us avoiding main dealer, good service!

22 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

HI

Thank you for your feedback! We're pleased to hear you had a positive experience with our service. Supplying and programming the replacement ECU to avoid main dealer costs is exactly the kind of solution we strive to provide.

If you need anything else in the future, we're always here to help!
– The Autotronics Team

Rated 5 out of 5 stars

Ecu reprogramming.

Well , I had been trying for over 12 months to sort out immobiliser problem on my old jaguar. I knew it was the ecu but couldn't find anyone throughout country who wanted to touch it, even jag main dealers. Contacted autotronics and they gave me advise on what was possible and even advised it might not work but left the decision to me. Well the price quoted was very reasonable so it had to be worth a punt.They had my unit ready in a couple of days and hey presto jags up and running , alarm and fob works. Obviously I'm over the moon I've got my old car back on the road. But what I appreciated was their honesty and friendliness both over the phone and when I visited their impressive base.
Thanks again.

28 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you so much for your kind words and detailed feedback!

We’re genuinely delighted to hear your Jaguar is back on the road and running smoothly. It's always our goal to provide honest, transparent advice—especially with tricky jobs like ECU reprogramming on older vehicles. We're glad you gave it a go and that it paid off. It was a pleasure helping you, and your appreciation means a lot to the whole team.

Thanks again for choosing Autotronics, and enjoy driving your classic Jag!

– The Autotronics Team

Rated 5 out of 5 stars

Good overall work

Good overall work, keep upto date with the process and came back working. Only pick up point is there is no report or what was actually done.

2 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your feedback!

We're pleased to hear the repair was successful and that you were happy with the overall process and communication. We understand your point about wanting a detailed report—this is valuable input, and we’ll take it on board as we continue improving our service. If you’d like a breakdown of the work carried out, feel free to get in touch with our team—we’re always happy to provide further details.

Thanks again for choosing Autotronics!

Rated 5 out of 5 stars

Really nice people to deal…

Really nice people to deal with,efficient and very claer instructions. Easy to get the work done (ECU) Parts ordered and repaired, good communication and info given.

1 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you so much for your kind words!

We're glad to hear that you found our team friendly, efficient, and clear throughout the process. It’s great to know that getting your ECU work done was smooth and well-communicated. We truly appreciate your feedback and look forward to helping you again in the future if needed!

Regards
Autotronics

Rated 5 out of 5 stars

Excellent service and sorted extra…

Excellent service and sorted extra problems with no fuss ecu in vehicle and back on road

1 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

hi

Thank you for your kind words! We're thrilled to hear that we were able to resolve the extra issues and get your vehicle back on the road smoothly. We appreciate your trust in our service, and we're always here to help with any future needs. 😊🚗

Regards
Autotronics

Rated 5 out of 5 stars

Fast and efficient service.

25 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your feedback! We're glad you found our service fast and efficient — that's exactly what we aim for. 🚀

Regards
Autotronics

Rated 5 out of 5 stars

They honest

Very good. They know what they doing

1 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your kind words! We're pleased to hear you found our service honest and professional — we take pride in delivering expert work you can trust. 👍

Regards
Autotronics

Rated 5 out of 5 stars

Top service no messing about

Top service no messing about. Paid for same day repair. Got a call within an hour and a half all fixed.

1 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your great feedback! We're glad our same-day repair service met your expectations and got you back on the road quickly. No fuss, just results — that’s how we like to work! 🚗💨

Regards
Autotronics

Rated 5 out of 5 stars

All good well done

All good well done

30 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you! We're really pleased to hear everything went well. Appreciate your support! 😊

Regards
Autotronics

Rated 4 out of 5 stars

Mustang instrument cluster

Good service. Quick to respond to any questions throughout the process.
The turnaround from collection to delivery wasn't as quick as I hope but reasonable.
Overall I would recommend autotronics.

28 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your honest review! We're pleased to hear you found our service responsive and helpful throughout. We appreciate your patience with the turnaround time and your recommendation means a lot to us.

Regards
Autotronics

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