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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's helpfulness and positive attitude. People appreciate the clear and frequent communication regarding the progress of their repairs, along with the quick response times. Many found the pricing to be very reasonable, especially compared to alternatives, and were satisfied with the overall efficiency of the service. However, some people were dissatisfied with the product, mentioning instances where repairs did not fully resolve the issue or where units failed shortly after being returned. A few customers also reported being charged for diagnostics on units that were later found to be faulty by other specialists, or experienced delays and unexpected price increases during the repair process.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the quick turnaround times, with some... See more

Product

Users describe ambiguous interactions with product. While some customers report excellent work, with products... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight quick turnarounds,... See more

Price

Clients share positive opinions on price, often finding the costs reasonable and much less than quotes from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BRILLIANT BRILLIANT BRILLIANT My car was off road broken down Had numerous people ie mechanic auto electrians giving me different advice Contacted autotronics was advised to send my eis in... See more

Rated 5 out of 5 stars

Posted EIS for Mercedes Vito late Friday 20th, Autotronics received Monday 23rd. Was kept fully informed as to progress. Yesterday 24th received call from engineer working on EIS told me exactly what... See more

Company replied

Rated 5 out of 5 stars

Auto tronics defo a top class company ...sent my ford focus mk2 cluster instrument clocks to them by dhl on tuesday and recieved back today (friday) and mechanic fitted back into car and everything wo... See more

Rated 5 out of 5 stars

What a fantastic experience. Sent off Volvo airbag SRS Module for repair. Paid £240 including the courier both ways. Received acknowledgement of the goods next day and also started work on the item.... See more


Company details

  1. Electronics Repair Shop
  2. Automotive Repair Equipment Wholesaler

Written by the company

The in-circuit repair specialists. With more than 20 years of experience in the industry and a genuine passion for our work, Autotronics is one of the foremost experts in in-circuit repairs. We can repair any in-circuit fault on your vehicle (car, van, truck, SUV or motorbike) professionally and at a fraction of the dealers' cost. Thus Autotronics is the best possible choice to repair any of the following components: remote controls, airbag ECUs, immobiliser ECUs, Engine ECUs, ABS ECUs, body control modules, instrument clusters, throttle bodies, info displays and many more. Our in-house R&D engineers are always working on new faults. So if you are experiencing any error in one of the electronic modules in your vehicle then just visit our e-commerce website, give us a call, contact us via email or find us on eBay. One of our fully-trained electronic engineers will sort the problem out for you promptly and efficiently.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

ABS Pump Repair

Defective ABS pump was repaired. Some delay as first part ordered was defective. Repaired unit refitted and error codes have disappeared and speedometer works. Reasonable communication and good pick up and delivery of the unit. Much cheaper than a new unit and no programming required.

10 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

HI

Thank you for your honest and detailed review! We're glad to hear the ABS pump repair resolved the issue and that everything is now working correctly. We appreciate your patience during the delay with the initial part and are happy we could offer a cost-effective solution without the need for reprogramming.

Kind regards
Autotronics

Rated 5 out of 5 stars

Absolutely happy with my experience…

Absolutely happy with my experience with Autotronics. Had faulty Fiat 500 remote key (automatic locking wasnt working) and the shell casing also needed replacing. Great price then what I was quoted somewhere else.
Was kept up to date on repairs and delivery was done in great time. Would definitely use again and thankyou again for pleasant transcation.
And the quality of the case they replace was brilliant and works perfect.

10 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you so much for the fantastic feedback! We're really glad to hear your Fiat 500 key was repaired to your satisfaction and that the replacement case met your expectations. It's great to know our pricing and communication made the whole experience a positive one. We look forward to helping you again if needed and thank you again for choosing Autotronics!

Rated 5 out of 5 stars

HIGHLY RECOMMENDED

First class service. Sent Fiat dashboard pod by post office parcels. They notified me when delivered, Autotronics contacted me an hour later to say it had arrived and was being examined. Had a phone call later that day with a small query and a few hours later another email to say it had been repaired and would shortly be on its way back. Delivered by DPD and was well packed and works correctly. The whole process took less than a week and with a weekend in the middle.
Highly recommended and very impressed by the company. (which makes a change nowadays).
Well done.

28 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you so much for your kind words and detailed feedback! We're thrilled to hear that your Fiat dashboard pod repair was smooth, efficient, and up to your expectations. We always aim for clear communication, quick turnaround, and quality work and it's great to know we delivered on all fronts.

We truly appreciate your recommendation and hope we can assist you again in the future if ever needed. Thanks again for choosing Autotronics!

Rated 5 out of 5 stars

Very good communication excellent…

Very good communication excellent service

3 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your great feedback! We're really pleased to hear that you found our communication and service excellent. If you ever need our help again, don't hesitate to reach out. Much appreciated!

Rated 5 out of 5 stars

Good customer service.

Good customer service and kept me informed of how my repair was progressing from the time they received my parcel upto the finish, very pleased with the service provided would certainly recommend Autotronics in the future.

29 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you so much for the kind words! We're glad you were happy with the communication and repair process. Your recommendation means a lot to us, and we're here if you ever need assistance again in the future.

Rated 5 out of 5 stars

Brilliant work

Brilliant work
Sent of easy and delivered back to me
Very quick work and easy to deal with
Definitely recommend them

29 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your fantastic feedback! We're delighted to hear everything went smoothly and quickly for you. Your recommendation is truly appreciated, and we're always here if you need us again.

Rated 5 out of 5 stars

We recently had a failedOutstanding Service & Immaculate Facilities! module on our…

We recently had a failed module on our BMW X1 and took it into Autotronics Leicester mid-afternoon. To our surprise, it was ready for collection the very next day—super quick turnaround!

After installing it, we found the same issue still persisted. We returned the module and explained the situation. Without any hesitation or quibble, they booked it back in and had it ready for collection again the same day. That kind of efficient, no-fuss service is rare to find these days—absolutely brilliant.

And here’s a final point that deserves a special mention... I asked if they had a toilet I could use. Not only did they have one—it was so clean and beautifully decorated that I was honestly stunned! If TrustPilot did reviews for toilets, this one would get 5 stars without question. It’s cleaner and classier than some top restaurants I’ve been to!

Thanks again to the team at Autotronics for top-notch service, speed, and attention to detail (even in the loos!). Highly recommended.

27 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you so much for your detailed and thoughtful review! We're thrilled to hear that you were impressed not only with our quick turnaround and no-fuss service, but also with our facilities, we’ll be sure to pass your kind words on to the whole team (especially whoever’s been keeping the toilet in top condition!). It means a lot to us to be recognised for both our technical work and our attention to the customer experience. We’re always here if you need us again! 🚗✨

Rated 4 out of 5 stars

Telephone staff and engineers worked…

Telephone staff and engineers worked hard and sent the repaired package speedily.
Unfortunately DHL can't be trusted to deliver on time so I haven't received the item as yet

14 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your feedback, we're really pleased to hear that our team and engineers met your expectations with the repair and turnaround time. We're sorry to hear DHL let you down with the delivery; we understand how frustrating that can be after everything else has gone smoothly. If there's anything we can do to help with tracking or chasing the courier, please don’t hesitate to get in touch. We appreciate your patience and hope the item arrives very soon!

Rated 1 out of 5 stars

Hi my unit been fixed and stil the same…

Hi my unit been fixed and stil the same problem bad experience

25 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your feedback.
We’re sorry to hear the issue is still present. As we provide a lifetime warranty on our repairs, please send the unit back to us and our engineers will recheck and resolve the problem for you as quickly as possible.

Team Autotronics

Rated 5 out of 5 stars

5 star service

Very helpful on the phone for first enquiry, turned up at there unit/front desk, met one of the staff who was pleasant, left me to fill out a form, then never came back, I had to ring the desk bell for help again, I was then met by a different member of staff, who was helpful and pleasant again, I was told it would take 2/3 days to repair my Ecu, which was ok with me, the next day I received a notification to say the work had started on my ecu, within an 1 1/2 hours it was all done and ready to collect, very fast turn around and service was great, fitted back into car and all works great 5star service

20 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your detailed review! We're really glad to hear your ECU was turned around so quickly and is now working perfectly in your car. Apologies for the brief delay at the front desk — we appreciate your patience and are pleased it didn’t affect the overall experience. Your feedback helps us improve, and we're thrilled to have earned your 5 stars!

Regards
Autotronics

Rated 5 out of 5 stars

ABS light not illuminating

ABS light not illuminating on the instrument cluster, sent on Thursday, fixed Friday and back in the car working on Tuesday, Great job.

20 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thanks for the great review! We're glad we could get your ABS light issue sorted so quickly. Fast turnaround and a working fix — just what we aim for! If you ever need help again, you know where to find us.

Regards
Autotronics

Rated 4 out of 5 stars

Was worried at first as made sure weeks…

Was worried at first as made sure weeks ago that you could repair the item in a day as travelling with item still fitted in car from Isle of Man. However item adjusted and now works fine.

20 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your honest feedback! We completely understand your initial concerns, especially with the added pressure of traveling from the Isle of Man. We're glad to hear the item was adjusted and is now working fine. If there's ever anything else we can help with, don't hesitate to get in touch — safe travels!

Regards
Autotronics

Rated 5 out of 5 stars

faulty temp clock

I sent my faulty temp clock on Thursday, got a message Saturday to say it had been repaired and arrived back on Tuesday. Service from start to finish and the communication was excellent. I would highly recommend this company

20 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you so much for your kind review!

We’re really pleased to hear that your temperature clock repair went smoothly and that you were happy with both the turnaround time and communication. It’s always great to know our service made a positive difference. We appreciate your recommendation and hope everything continues to work perfectly.

If you ever need us again, we’re here to help!

Regards
Autotronics

Rated 5 out of 5 stars

Cheap and Professional

I've had a problem with my Airbag ECU having a short to ground. Autotronics was able to repair it in 4 hours for a fraction of the price, after dealer quoted me thousands for the replacement. Would definetly use their services in the future.

16 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

HI

That’s a big win—getting your Airbag ECU repaired in just a few hours and at a fraction of the dealer’s cost is exactly the kind of outcome you hope for with specialists like Autotronics. Glad to hear it worked out smoothly and that you’d go back again. Thanks for sharing!

Regards
Autotronics

Rated 5 out of 5 stars

Car ECU

I was looking who can repair my car's ECU since last few months and either it was disappointing or too costly affairs to handle. Autotronics are expert in handling any issue with ECU, professional and reasonable. Highly recommended for anything related to ECU.

8 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your fantastic review!

We’re really glad we could help where others couldn’t. ECU issues can be stressful and costly, so it’s great to hear you found our service professional, effective, and reasonably priced. Your recommendation means a lot to us!

If you need anything else down the road, we’re here to help. 🚗🔧

kind regards
Autotronics

Rated 5 out of 5 stars

Outstanding Supporting and service

Outstanding Supporting and service

28 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your kind words!

We’re delighted to hear you were happy with the support and service you received. Providing a smooth and reliable experience is always our goal. If you ever need assistance again, we’ll be ready to help! 🙌😊

Regards
Autotronics

Rated 5 out of 5 stars

I thoroughly recommend Autotronics!

The whole process of dealing with Autotronics - from my initial enquiry all the way to the return of my repaired 17 year old Audi J525 digital sound package - was flawless! They kept me informed of likely costs and progress at every step of the way; I am very pleased!

12 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

HI

Thank you so much for your kind words and detailed feedback!

We’re really pleased to hear that you had a smooth experience with us and that we could successfully bring your 17-year-old Audi J525 digital sound package back to life. Keeping our customers informed and reassured throughout the process is something we take pride in, so it’s great to know it made a difference.

Thanks again for the recommendation – we truly appreciate it! 🚗🔧

Regards
Autotronics

Rated 5 out of 5 stars

BMW 320d ECU repair

My ECU got damaged by water ingress, after a quick search I found autotronics. The cost of repair was very reasonable and turnaround time was good so I placed my order. In just under a week I had it back which was brilliant as Its my work vehicle. Plugged in and the car works perfectly again, even to the point it's running better than before! Superb service, couldn't recommend them enough!

8 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

HI

Thank you so much for your fantastic review!

We’re really pleased to hear your BMW 320d is back up and running—especially since it’s your work vehicle. Water-damaged ECUs can be tricky, so it's great to know the repair not only restored function but actually improved performance. That’s exactly the result we aim for!

We truly appreciate your recommendation and are here if you need us again in the future. Safe driving! 🚗💨

Regards
Autotronics

Rated 5 out of 5 stars

A great service

A great service. Quick and good. Would highly recommend. A had a broken old Mercedes SL tachometer that was fixed within a couple of days.

13 May 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for the great feedback!

We’re glad we could get your classic Mercedes SL tachometer sorted quickly—it’s always satisfying to bring vintage components back to life. Really appreciate the recommendation, and if you need anything else in the future, we’re here to help! 🚘🔧

Regards
Autotronics

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