Incredibly poor communication from both the driver and the company itself. They know your hands are tied and couldn't care any less once they have your money and belongings.
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See what reviewers are saying
Thanks very much for dumping the fridge outside the rugby club because it was an inch too high for the door. I’m sure there’s an excuse (covid, health and safety or similar), but literally just wa... See more
Company replied
Atrocious communication. Very late for pick up and drop off. Extremely slow to respond to messages and the person pretends like you don't have an ongoing conversation. Can't stick to a timetable or up... See more
I was hopeful about using this company based on the reviews, but ended up disappointed. My earliest ship date was August 2nd. I called on August 7th to get an update on the status and was told that I... See more
Company details
Information provided by various external sources
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Contact info
321 San Anselmo Avenue, 94960, San Anselmo, United States
- 800-600-3750
- info@autotransportdirect.com
- autotransportdirect.com
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Hasn’t replied to negative reviews
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Excellent experience
I had the greatest experience having a car I purchased in Wisconsin shopped to my home in Connecticut The price was extremely reasonable , the process quick and easy beginning with my conversation with Nicole, the representative that placed my order up until my car was delivered. My car was treated very well and delivered on time I would recommend this transporter to anyone needing to ship a carThe driver was also extremely friendly and kept me updated as to delivery time Fantastic experience
Surprisingly Simple
The entire process was streamlined into a low-stress, high-quality car shipping experience. Even with the unforeseeable problems that arose (truck broke down) and inclement weather across the midwest-new england, i got my truck home earlier than expected.
This was a very easy and smooth transaction
This was a very easy transaction. Contacted Direct Express Auto Transport my car from Michigan to California. Within 24 hours the car was assigned and pickup was arranged. We were able to meet at a convenient location due to our small residential streets. The transport driver was timely and alerted me of his planned arrival time. The transport was equally smooth on the other end. The vehicle arrived a day early. Very satisfied customer.
My experience was extraordinary from…
My experience was extraordinary from the first phone call through delivery. Everyone was polite and professional. A great experience from start to finish!
Great service
Great service. Driver was great was early and accommodating. Arrived early as well. Couldn’t have asked for better service. This was two of my vehicles shipped with this company and will use again soon for more.
2015 CADILLAC CTS
I HAD A 2015 CADILLAC CTS PICK-UP FROM A DEALER IN NORTH MIAMI FL. AND DEL. TO OHIO WITH IN A FEW DAYS OF GOING WITH DIRECT EXPRESS AUTO TRANSPORT. THEY WERE GREAT, EDITH EXPLAIN HOW IT WORKS, AND THE DRIVER WAS GREAT. THE NEXT TIME I WANT A CAR DEL. I'M GOING WITH DIRECT EXPRESS AUTO TRANSPORT!!!!!!!!!!!!!!THANK YOU [JIM]
Expectations Exceeded
I recently tried Direct Express Auto Transport for the first time when shipping a vehicle from Texas to California. By far this was the easiest and most seamless shipping experience I have had to date. The entire process was handled online and via email, led by rep Jessie. All went incredibly smooth. I truly appreciate being kept up to speed throughout the process. The transport company that was assigned (Rapid Transport) was very professional, punctual. Overall the entire process exceeded my expectations. Thank you Direct. 232707
Great Service!
I am so impressed with Express Direct Auto Transport! The customer service was excellent as I had lots of questions and some logistic challenges. The driver who showed up was courteous and communicative.
Shipping my 1968 Corvette Convertible MD to AZ
I was very satisfied with this shipping company. I chose the most expensive option for shipping because I knew I'd get better service and I did. The contract was picked up an hour after I gave my deposit. The car was picked up the same day I made it available for shipping and arrived a day earlier than they estimated. The driver was efficient and treated my car like it was his own. I would definitely ship with this company again.
Direct Transport Experience
Direct Transport was easy to work with, website explained everything, quote was a good estimate, and Jessie was professional and helpful, which was important since this was my first time to ship a car. Evans Transport was assigned, their support person was also easy to work with and provided advance notice on when and where to meet the truck. The driver was very professional and careful loading my car, and flexible with the delivery to work with my receiving person s schedule. I will definitely use them again.
Easy Process
I have used Direct Express in the past and will use them again in the future. The process is easy - just fill out the online form, get an immediate quote and wait for a truck to get assigned. The pricing has always been fair and the vehicles get delivered without any damage.
My 2007 Toyota FJ Cruiser broke down in…
My 2007 Toyota FJ Cruiser broke down in Tucson, Arizona last month. Direct Auto Transport had my truck picked up ahead of time and shipped to my mechanic in Rancho Cucamonga, California ahead of schedule. This was a smooth and easy transportation that was efficiently completed with no issues by Direct Auto Transport Company. They come highly recommended by me to friends and family alike. Don't hesitate to call this reliable transport company for your future auto / truck transportation needs.
Very easy to book your transport
Very easy to book your transport. Car was delivered on time as they said it would be. This is the only place I will have my vehicles transported through from now on. Jessie was who I dealt with and she was very helpful would recommend this place to anybody.
Excellent car transport experience
Excellent experience. Prompt assignment to transporter. On-time pick-up and delivery. Very good communication of status of delivery of vehicle.
Highly recommend.
Very Professional
Thoroughly satisfied. Driver was friendly and professional. Car delivered in a timely manner without incident. Vehicle transported over 1300 miles. Very Impressed!
order # 230400
order # 230400. I shopped around. I had at least 10 other quotes from different companies- one company (Mont something) told me I wouldn't find a quote less and if it was less I would not get my car! Which was scary and not true apparently... I reached out to auto transport customer service (I think Jessie was her name) and they got back to me right away via email. I decided to go with them because I was flexible and didnt care if the care came in a week or two and a lot cheaper. And it was perfect! They emailed me right away (Monday) that another carrier (SKYY TRANSPORT INC) would pick up the car in FL on Weds, (which they did) and deliver on Sat in IL which they delivered early Friday night! The woman on the phone was kind and the delivery man/truck driver was kind and fast! Highly recommend! Great job!
Excellent service
Car was picked up from the dealership as advertised and delivered one day earlier than originally advertised. Great communication, good service. This is the second time I use their service and I would use again. Thanks!
What a great service
What a great service! Edith was so helpful and easy to work with! We will use Direct Express Auto Transport again!
Great experience.
The whole process of putting all my information in online to having my car delivered to my destination was absolutely seamless. It was a great experience overall with no issues and car was delivered on time as expected.
Order#230347
Customer representative: Jessie
Great experience
Jessie was very courteous and evidently got the ball rolling, because within just a couple of hours of my call, I received notice that a car transport company had been assigned. Direct Express picked a good one (K1 Trsnsport, and it’s driver Omar) as communication and delivery were very timely.
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