Overall, 5*, however, pay a little attention to the air pressure in your tyres. The front tyre was a little low. But I was still able to drive for a week. I apologise, I have no experience with car ma... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast and efficient service, vehicles are well equipped and the type required. Prices very competitive. A relative who also hired with them at the same time as me, had a flat battery problem and the ca... See more
Use Autoreisen every time we travel to Lanzarote and can honestly say we never have any issues. Great customer service excellent prices and good quality cars. I had to cancel and rebook after the airl... See more
Top Service! You know a company's worth when you have a problem and they solve it, which they did! My husband got severe back problems, couldn't drive anymore and they swiftly helped us with ao the... See more
Company details
Information provided by various external sources
LOS EMAIL DE RESERVAS: reservas@autoreisen.es bookings@autoreisen.es buchungs@autoreisen.es
Contact info
38297, San Cristóbal de La Laguna, Spain
- autoreisen.com
4.9
Excellent
13K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just a reasonable price
Just a reasonable price. No demand of deposition or full protection. Very good.
21 March 2026
Excellent service.
Excellent service.
Easy online booking.
Fast profession service at airport.
Easy drop off on return.
Fab - would definitely recommend.
5 April 2026
Used many times over the years never…
Used many times over the years never had any issues
24 November 2025
Very good company
Very good company, I'm glad I chose it, the pick-up took a little while, because many people choose this company, but the pick-up of the car itself - you sit and drive. I had paid for insurance 2 EUR per day, so when picking it up, no one noted what scratches there were and when returning it, no one checked, they just asked where I left it. The cheapest option I've been looking for, the car is new, with 15,000 km. I recommend it to everyone.
15 April 2026
Brilliant service and helpful staff
Brilliant service and helpful staff. Car was immaculately clean and was perfect.
12 April 2026
Easy booking and pickup
Easy booking and pickup. The car was not the one I had booked but it was clean and comfortable and reasonable value.
12 April 2026
This company
This company, is the best I have used in the world. Their service, flexibility and price is vey customer friendly. Will always return to them wherever i can and recommend.
16 April 2026
The car was perfect
The car was perfect, check out was perfect. The only reason I did not give 5 stars was because check in was awful. The lady checking us in could not be more any more rude. She was talking to her co worker and totally ignoring us for at least 10 minutes. That is a long time in a foreign country not knowing the language and feeling a little lost. Everything else was perfect.
3 April 2026
Amazing customer service
Amazing customer service. No hidden fees or haggling for extra insurance costs. Very good modern cars. Easy check in at the airport and access to the rental , would highly recommend
9 April 2026
Everything was fine
Everything was fine, the speed of processing, the price and the option to pay by debit card.
13 March 2026
Quick and easy pick up and drop off
Quick and easy pick up and drop off. Highly recommended.
15 April 2026
brilliant hire firm
brilliant hire firm, i always hire from Auto reisen, always had good service from, thanks auto
15 February 2026
Easy pick up and drop off plus a…
Easy pick up and drop off plus a reasonable price. We always use Auto Reisen when in Tenerife!
14 April 2026
Simple and fast processes.
13 April 2026
Really straightforward no hidden…
Really straightforward no hidden charges like others do
14 April 2026
Car was good except that after a short…
Car was good except that after a short while (30 mins) it would only go at 30km due to some settings which I knew nothing about. Luckily there was someone on help desk to talk me through it but it did cause me some panic.
18 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.