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AutoProtect Reviews 26,977

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TrustScore 4.5 out of 5

4.6

Auto Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 7,684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the professionalism of the staff, who are often described as polite, helpful, and knowledgeable. Many people appreciate the ease of setting up appointments and the efficient, high-quality repair work carried out at their homes, with technicians often going above and beyond expectations. The user experience is consistently highlighted as smooth and straightforward, from initial contact to the completion of services. However, some customers also noted significant dissatisfaction with the claims process, citing delays, lack of communication, and rejected claims, which left them with unexpected bills or unresolved issues. A few other people also felt that while the sales process for purchasing a policy was good, the actual experience when making a claim was problematic.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, easy to use,... See more

Claim

Consumers find the claim process to be ambiguous, with many reporting it as straightforward and quick, citing... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers express satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam was great went above and beyond to ensure i was both happy and comfortable! Annoying having work do e when you have done no damage but Sam made you feel first class and comfortable on both... See more

Company replied

Rated 5 out of 5 stars

I was informed by the company an earlier date for my repair was available which was helpful. The engineer was polite and informative about the work. When the work was finished I have to say I was im... See more

Company replied

Rated 5 out of 5 stars

The technician was polite and turned up on time. He explained what he was going to do and how long the job would last. He was well equiped to isolate the repaired from weather and effecting the surro... See more

Rated 5 out of 5 stars

I took this policy out when I picked up my new car from Audi. A few weeks ago I noticed a small scratch/scuff on the front wing. For the repair it was easy to set up the appointment and arrange for th... See more

Company replied

Company details

  1. Auto Insurance Agency
  2. Insurance Agency
  3. Insurance Broker
  4. Insurance Company
  5. Non-Bank Financial Service

Written by the company

At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.

Written by the company

Excellent Customer Service

"Very professional and helpful staff - could not be more satisfied with the whole experience."

"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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Rated 5 out of 5 stars

The individual with whom I conversed

The individual with whom I conversed, Luke, I believe, provided exceptional and valuable assistance. It was a positive experience to engage with a company that genuinely prioritizes client interests, a characteristic not commonly found among many organizations.

18 April 2026
Rated 5 out of 5 stars

Excellent service

The engineer turned up on time. He was very courteous. He covered my car to avoid spillage under a marquee. Usual high class service from Life Shine.

20 May 2026

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