We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... See more
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Review summary
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I callaed today regarding a technical issues with a product I purchased from a private seller and spoke with a gentleman from this company who gave me some fantastic advice and helped me sort it out.... See more
Company replied
The AES team are so patient, knowledgeable and helpful. I've had so many questions and separate orders for parts as I learn to build a system. They have supported me all the way and have so much inf... See more
Company replied
Wow what an amazing company to deal with. We were let down by a previous company when our submersible grinder pump started to fail. A few emails with Tina (who answered lots of question's with patienc... See more
Company replied
Company details
About Automated Environmental Systems
Written by the company
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Contact info
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, United Kingdom
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Contacted AES
Contacted AES 10am for a pump, they had in stock. I asked them be for i ordered, will i get the delivery within 2 days if not i will go somewhere else. Got told yes that will fine as usually next day delivery and you will get a notification to track order. So i Ordered it. No confirmation of order on the day of purchase strange ...... So i rang back to tell them that payment has been sent can you let me know asp nobody rang back.
Next day rang office they confirmed payment and said its on the way should be with you by Wednesday ...no show, Thursday sent email to cancel order. Friday midday, lucky i was there as no info to say it was coming, a lorry carrying digger parts turn up with a pump 4 days later. Rang AES spoke to the guy who did not give a shit Nick who process the order he just was not bothered that i came late , no information on delivery , after all what i said about i will order from somewhere else if you cannot get it to me by Wednesday . don't think i will be going back there again.
29 May 2026
Reply from Automated Environmental Systems
Hi Peter, thank you for your feedback, as frustrating as it clearly was for you, its not the high level of service we aim for and you clearly did not receive that from us on this occasion, when we receive negative reviews our MD prefers to respond in person, so please be assured he will be reaching out to you separately to discuss the points raised. Cold comfort perhaps, but we do take feedback seriously.
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Jo, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Stephen, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Excellent professional service
Excellent professional service. Purchased pool robot cleaner not tested in water until July, but whole advice and sales process knowledgeable. Friendly and helpful.
28 May 2026
Reply from Automated Environmental Systems
Hi Stephen, thank you for your feedback now you have used your robot, always happy to help :)
Kind Regards,
The team at AES
Extremely helpfull service
Sorted my heat pump issues instantly plus went through all options available for pipe replacement to my pool , extremely helpfull as always , my go to company for pool gear , top job thank you
27 May 2026
Reply from Automated Environmental Systems
Hi Donna, thank you for your feedback and thanks for your continued trust in us, always happy to help :)
Kind Regards,
The team at AES
Helpful staff on the phone
Helpful staff on the phone. Couldn’t find the pump I needed immediately but researched and called me back. Organised prompt delivery and available for help over phone.
26 May 2026
Reply from Automated Environmental Systems
Hi John, thanks for your feedback and glad we were able to source and deliver a pump quickly for you, we're always more than happy to help whenever needed :)
Kind Regards,
The team at AES
We had purchased a Heat Exchanger for…
We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us to troubleshoot the bypass system He resolved it in 30 seconds and the unit has worked brilliantly ever since. Back up service at its best would definitely recommend
19 May 2026
Reply from Automated Environmental Systems
Hi Ian, we're always more than happy to help, we often find a quick video call is the easiest way to diagnose any issues and help to resolve them, thank you for taking the time to leave feedback and for your recommendation :)
Kind Regards,
The team at AES
Understanding the needs for my swimming…
Understanding the needs for my swimming pool and enabling me to have the confidence their recommendations were the correct ones.
18 May 2026
Reply from Automated Environmental Systems
Hi Michael, we're always more than happy to help, thank you for your feedback and five star review :)
Kind Regards,
The team at AES
The heat pump is nice but the bypass…
The heat pump is nice but the bypass was a bit different size then the heat pump, so connecting that was a bit of a pain...
20 May 2026
Reply from Automated Environmental Systems
Hi Tamás, thank you for your feedback, hopefully you have managed to connect your heat pump and bypass kit, however if you are still having issues please reach out to our team and we're more than happy to help :)
Kind Regards,
The team at AES
Absolutely amazing service from every…
Absolutely amazing service from every member of staff. Definitely recommend this company 5 star 🌟 in every way. Helpful, prompt and knowledgable. Fantastic.
15 May 2026
Unprompted review
Reply from Automated Environmental Systems
Hi Di, thank you for your fantastic feedback and for your recommendation, much appreciated and always happy to help :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Philip, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
One stop they have it all
As always one phone call and I get what I need professional staff knowing what there talking about, a real person thats always happy to help, could not go anywhere else. After sales support will always do what they can. Thank you for all your help.
I've now purchased 3 inverter heat pumps for different sites and never faild me
6 May 2026
Reply from Automated Environmental Systems
Hi Andy, thank you for leaving great feedback, we're always more than happy to help, thank you also for your continued business :)
Kind Regards,
The team at AES
This heater was easy to set up
This heater was easy to set up, and my pool is now a toasty 28 degrees. Having WiFi control is an added bonus
15 May 2026
Reply from Automated Environmental Systems
Hi Arron, thank you for your feedback on your new pool heat pump, enjoy your warm pool, if there's anything you need help or advice with just shout :)
Kind Regards,
The team at AES
Technical advice
I callaed today regarding a technical issues with a product I purchased from a private seller and spoke with a gentleman from this company who gave me some fantastic advice and helped me sort it out. I did not purchase anything from them so to recieve some help for free shows how good a company they are. If I do need anything in the future I would definatley contact them in the first instance. Thank you.
21 May 2026
Unprompted review
Reply from Automated Environmental Systems
Hi Denis, thank you for taking the time to leave such positive feedback, we're always more than happy to help where we can, thank you also for the recommendation :)
Kind Regards,
The team at AES
The AES team are fantastic
The AES team are so patient, knowledgeable and helpful. I've had so many questions and separate orders for parts as I learn to build a system. They have supported me all the way and have so much information to share. Nothing is too much of a problem to explain, they have helpful videos and know their products inside out. Thank you!
13 May 2026
Reply from Automated Environmental Systems
Hi, thank you for your amazing feedback, we're always more than happy to help :)
Kind Regards,
The team at AES
Order met as requested and in time.
12 May 2026
Reply from Automated Environmental Systems
Hi Irene, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Second time in as many weeks I have…
Second time in as many weeks I have ordered a very low value part...regardless their service was great and technical help spot on
12 May 2026
Reply from Automated Environmental Systems
Hi Jonathan, thank you for your feedback and repeat custom, always happy to help :)
Kind Regards,
The team at AES
all round service
8 May 2026
Reply from Automated Environmental Systems
Hi Ivor, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Really supportive service
From all the staff in the office to all the guys on site, I couldn't have asked for more help and support. They were so accommodating with all my changes and challenges. A really tidy and professional job and so far, the kit seems really efficient.
7 May 2026
Reply from Automated Environmental Systems
Hi Lynn, thank you for your feedback, always happy to help, happy to hear that your overall experience with us met expectations :)
Kind Regards,
The team at AES
pump and agitator replacement
came and carried out the work without any stress and worked with other people involved on the day
6 May 2026
Reply from Automated Environmental Systems
Hi David, thank you for your feedback, glad to hear our team carried out the work to the expected standard and in a professional manner
Kind Regards,
The team at AES
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