We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... See more
Company replied
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Review summary
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I callaed today regarding a technical issues with a product I purchased from a private seller and spoke with a gentleman from this company who gave me some fantastic advice and helped me sort it out.... See more
Company replied
The AES team are so patient, knowledgeable and helpful. I've had so many questions and separate orders for parts as I learn to build a system. They have supported me all the way and have so much inf... See more
Company replied
Wow what an amazing company to deal with. We were let down by a previous company when our submersible grinder pump started to fail. A few emails with Tina (who answered lots of question's with patienc... See more
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Company details
About Automated Environmental Systems
Written by the company
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Contact info
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, United Kingdom
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick reliable service
10 March 2026
Reply from Automated Environmental Systems
Hi Nigel, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Brilliant company
12 March 2026
Reply from Automated Environmental Systems
Hi, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Joe, thank you for your feedback, glad your delivery arrived safely and on time :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Competitive price and fast delivery
Competitive price and fast delivery. What else can you ask for?
4 March 2026
Reply from Automated Environmental Systems
Hi Charlie, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
As always great company to deal with…
As always great company to deal with and delivery was so quick
10 March 2026
Reply from Automated Environmental Systems
Hi Mick, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi, thank you for your feedback, unfortunately as much as we would prefer not to raise prices, we, like every other business and private individual are not immune to the effects from the global economy and UK policy decisions.
Kind Regards,
The team at AES
Extraordinary service
If anyone ever needs advice or decent pool equipment speak to Simon Ward from automated Environmental Systems. I live 20 miles from them. I've got the remora filter and the remora i12 heater. I've had issues of the heater tripping the electric. Spoke to simon and he sent out a new plug and cable without the in-built rcd on it to see if that was getting moisture in but unfortunately it tripped the electric still. So this weekend spoke to simon again and I popped up on Saturday at 17.00 to collect a new PCBA (the brains) to try that but unfortunately that didn't work. So spoke to simon that night again. So on sunday he went to the office to get a new fan motor to see if that would work. He came to mine to try it himself even tho he had just did a 62 mile bike ride and was aching all over. Unfortunately it still tripped the electric so he did some tests and unfortunately it was the compressor (which is really rare) so he has replaced the whole unit. You don't get CUSTOMER SERVICE like this any where else. He dedicates himself and his team to high standard customer service. Always a pleasure to deal with him and his team. He's always willing to help you even when he's on holiday skiing. The company won't sell you anything that won't work as it prides itself on its excellent reputation. Customers come first isn't just a saying for them it's a way of life. Thanks simon and the team for your extraordinary service once again
9 March 2026
Reply from Automated Environmental Systems
Hi Aaron, many thanks for taking the time to leave such amazing feedback on your recent experience with us, we're always more than happy to help and more often than not that help is needed outside of the normal 9 to 5 so we will actively try to help when and where we can, thanks also for the recommendation, it is much appreciated :)
Kind Regards,
Simon and the team at AES
Item required was in stock
Item required was in stock, which we received the next day and the price was great
4 March 2026
Reply from Automated Environmental Systems
Hi Bev, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Harvey, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Great advice from the team and Simon
Great advice from the team and Simon. He really took the time to listen to what I needed to set up.
I feel like my custom was valued and I will be buying more next month!
2 March 2026
Reply from Automated Environmental Systems
Hi, thank you for your feedback, always happy to help and thank you for your custom :)
Kind Regards,
Simon and the team at AES
Very difficult to get through to the…
Very difficult to get through to the person u wish to speak to
And u are told they will get that person to cs all u back
T h ey do some days later and sometimes not af all
25 February 2026
Reply from Automated Environmental Systems
Hi, thank you for your feedback, sorry to hear that your experience with us was below par, this is not the normal level of service we aim for and your comments have now been fed back to the team so that we can look into what went wrong.
Kind Regards,
The team at AES
Very helpful staff and the product was…
Very helpful staff and the product was sent straight away. Would have no hesitation in buying from them again.
23 February 2026
Reply from Automated Environmental Systems
Hi Carl, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Knowledgeable staff with a wide range…
Knowledgeable staff with a wide range of products, fast delivary and great prices many thanks for your services
10 February 2026
Reply from Automated Environmental Systems
Hi Simon, thank you for your feedback and five star review :)
Kind Regards,
The team at AES
Absolutely amazing Company
Absolutely amazing Company - customer service amazing- knowledgeable and do NOT try and sell you something you don’t need. Wish more Company’s were like this
19 February 2026
Unprompted review
Reply from Automated Environmental Systems
Hi, thank you so much for your review, we are always happy to help and it is much appreciated when we receive such great feedback :)
Kind Regards,
The team at AES
GREAT COMPANY,GREAT PRODUCTS
5 February 2026
Reply from Automated Environmental Systems
Hi Michael, thank you for your feedback and five star review :)
Kind Regards,
The team at AES
AES offers a good range of products at…
AES offers a good range of products at reasonable prices; very quick to respond to a telephone enquiry and dispatch the ordered item which was well packaged & received within 48 hours. Can certainly recommend this company & would be happy to be a returning customer.
4 February 2026
Reply from Automated Environmental Systems
Hi Ann, thank you for the great feedback and your recommendation, we're always happy to help :)
Kind Regards,
The team at AES
First class service
9 February 2026
Reply from Automated Environmental Systems
Hi John, thank you for your five star review :)
Kind Regards,
The team at AES
Quoted price and delivery but delivery…
Quoted price and delivery but delivery took three months and they wanted to sell me something I did not want
23 January 2026
Reply from Automated Environmental Systems
Hi David,
Thank you for leaving feedback on your experience with us. Firstly can we sincerely apologise that we missed the mark on both the delivery timeline and your experience with us.
We sometimes suggest alternatives when an item is on backorder with a long lead time, to help customers find a solution sooner, our goal is to always provide a suitable alternative for the required application, it is never to sell anyone something they don't want.
We have noted your feedback regarding the three-month delay and will be reviewing this with our team to ensure we improve our lead-time accuracy in future.
We value your custom and regret that we didn't meet our usual high standards on this occasion.
Kind Regards,
AES
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