Warning about Auto Europe – avoid at all costs I want to warn others about using Auto Europe. My experience is that they completely disregard their customers. Despite taking payment for a service... See more
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See what reviewers are saying
Easy to book. Reliable. Great service. Easy and reliable rebooking or cancellation. Used Auto Europe for 15 years, never, ever experienced any problems!
We have used Auto Europe during sveral years and so far we are very satisfied.
autoeurope has no control over the rental companies they use - take care also about their quality which is low without responsibility for what they promise in their vouchers. I paid for an insurance... See more
Company details
About Auto Europe Sverige
Written by the company
I mer än 60 år har Auto Europe varit en global ledare inom hyrbilsförmedling till resenärer runt om i världen. Utöver hyrbilar erbjuder vi även uthyrning av husbilar, premium- och sportfordon, motorcyklar och chaufförservice.
Med över 20.000 stationer i 180 länder är våra kunders tillfredsställelse av största betydelse.
Med över 20.000 stationer i 180 länder är våra kunders tillfredsställelse av största betydelse.
Contact info
Landsbergerstrasse 155, 80687, München, Germany
- +49 89 541 9556 09
- seres@autoeurope.de
- autoeurope.se
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Auto Europe Sverige
We try to keep the best prices all the time. If you can find the car somewhere else to a cheaper price, we will match it or beat it.
Easy to find the right car and order. Easy to find ansvers to all your questions.What more can you ask for?
Easy to find the right car and order it. What more can
18 September 2022
so far so good
10 September 2022
Unprompted review
We have used Auto Europe during sveral…
We have used Auto Europe during sveral years and so far we are very satisfied.
17 August 2022
Unprompted review
Good company,repliable.
14 August 2022
Unprompted review
Everything was good and in order!
10 February 2022
Unprompted review
Hidden new cancellation handling fee
Made a booking as it stated that cancellation made 48 hours in advance was free.
Unfortunately I did not read the contract thorughly enough so I missed that there is a new "small" fee of 20 euros because of covid 19.
On the website there is no information of the handling fee. You have to read the contract thorughly.
And as I booked about 30 Times before with AutoEurope and always had free cancellation before I obviously didnt think that I needed to read the contract.
My mistake...
If I had made the cancellation directly with the car rental the price woyld have been the same and cancellation made 48 hours in advance would have been for free.
Have booked with AutoEurope for 20 years but never again!
They have lost a customer for ever!
I have now chosen to rebook directly with RecordGo instead.
2 July 2020
Unprompted review
Reply from Auto Europe Sverige
Hi Roland,
Thank you for your review. I am sad to hear about your negative experience with our service. Just like you said, we have implemented a small fee of 20 euros for cancellations due to the critical situation covid-19 has but us, and many other companies in (especially within the travel industry). This fee is to cover payment fees and processing the cancellation, and we state this on our website before you book your car as well as on the voucher after your booking - we ask for understanding in these hard times.
We also offer customers that would like to cancel their booking the opportunity to get a special voucher with 10% added value. Please read more about that here: https://www.autoeurope.se/voucher-offer/
Thanks once more for your review and stay safe!
Best regards,
Lina
Strongly recommended company
Strongly recommended company! I am always using their service.
9 January 2020
Unprompted review
Great service
9 October 2019
Unprompted review
Always perfect!
27 August 2019
Unprompted review
Incredible company
Incredible company. No problems as long as I have used them. Highly recommended
9 August 2019
Unprompted review
The price is often good.
8 August 2019
Unprompted review
Excellent bookingsite
30 April 2019
Unprompted review
So far very good!
1 April 2019
Unprompted review
No problem
No problem. I have been using company for many year without any problem
18 January 2019
Unprompted review
Easier now to investigate the special…
Easier now to investigate the special T&C's for each rental company
19 December 2018
Unprompted review
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