Fine until need for returns. Audodoc could easily have provided a streamlined and favorably priced return solution through local carrier cooperation as many multinational net shops do. But, you have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overall, I'm satisfied. They attend to customers immediately. Problems are resolved quickly. Sometimes the wrong products are sent, but if it's their fault, they immediately send you the correct part.... See more
Company replied
Overall, I am satisfied with my purchases from AutoDoc. I have made several purchases for various cars over the years. Recently, the quality of the packaging for shipping products has deteriora... See more
Company replied
I had ordered the right breakpads for my car, but those which I received were not made for VW/Audi at all. After complaining i got my money transferred back into my creditcard! That is what I realy... See more
Company replied
Company details
About AUTODOC - Norway
Written by the company
AUTODOC er Europas ledende bildelbutikk på nettet. Vi er like glade i biler som du er, og hjelper deg med å spare penger på bilreparasjoner.
AUTODOC-APP
AUTODOC-NETTSTED
AUTODOC CLUB
YouTube
Dette er vi kjent for:
– Kundefokus. De erfarne medarbeiderne på kundeserviceteamet vårt er alltid klare til å hjelpe deg på 23 forskjellige språk.
– Markedsutvikling og -utstrekning. I de 12 årene vi har vært på markedet har vi fått 13 millioner fornøyde kunder i 27 europeiske land. Vi sender mer enn 35 000 bestillinger om dagen.
– Produktutvalget vårt. Vi har mer enn 4 millioner produkter til over 166 bilmerker fra verdenskjente produsenter.
– Gode priser og tilbud. AUTODOC er et nettsted med rimelige priser og en rekke spesialtilbud og salg.
– Tjenester på ulike plattformer. Kunder kan søke raskt og enkelt etter bildeler både på nettstedet og i appen. Sjekk selv hvor rimelig og praktisk det kan være å kjøpe bildeler.
– Ekspertise innen bilreparasjon. Du finner mer enn 3000 veiledninger om utskifting av bildeler på YouTube-kanalene våre. Disse veiledningene kan hjelpe deg med å utføre enkle reparasjoner selv og å bruke mindre penger på reparasjon på bilverksteder.
Ta kontakt med oss
Ofte stilte spørsmål
Contact info
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super fast and great service
Super fast and great service. Requested a return for some items that didn’t fit. Got answer fast and received the refund just a couple of days after they got the return. I also got a refund for the shipping of the return.
5 March 2025
Unprompted review
Reply from AUTODOC - Norway
Hello! Thank you so much for your review! We will try to continue to provide you with the best experience in the future. Best regards, AUTODOC Team
Reply from AUTODOC - Norway
Hello Dirgela Antanas!
Thank you for your positive feedback!
Best regards,
AUTODOC Team
Wrong delivery
Ordered oil, oil filter, diesel filter, air filter and air filter for cabin. Got 2 airfilter, none for cabin, due to wrong pucture in online order system. I have to pay for retur. Better throw away the extra filter, and return to a local car shop.
3 March 2025
Reply from AUTODOC - Norway
Hi Håvard!
We are sorry but we haven't received any claims on this order.
Please contact us at trust@autodoc.co.no. We will be happy to answer your questions and help you. We look forward to hearing from you!
Best regards,
AUTODOC team
Every time they sand wrong parts
Every time they sand wrong parts , they say ist flgood for your car but not
26 February 2025
Reply from AUTODOC - Norway
Hello Cojoc Remus Claus,
We are sorry for such situation.
Our quality control manager contacted you concerning this issue and we hope that solution was found.
Best regards,
AUTODOC Team
Correctly matched parts and lowest…
Correctly matched parts and lowest prices. I ordered twice. In both orders everything was correct, nicely packaged and arrived before the deadline.
19 February 2025
Reply from AUTODOC - Norway
Hello Al!
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team
Great customer service
I received some parts that didn't fit my car, even though they should, so I thought trying to buy cheaper parts would turn out being very expensive instead. But thanks to great support for sorting out the issues I'm happy to shop from Autodoc again.
20 February 2025
Unprompted review
Reply from AUTODOC - Norway
Hi Tommy!
Thank you for your kind words and appreciation of the quality of our work.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team
Reply from AUTODOC - Norway
Hello!
Thank you for your feedback.
Have a nice day!
Best regards,
AUTODOC Team
Reply from AUTODOC - Norway
Hello. Thank you for your review and for choosing us! Best regards, AUTODOC Team
Autodoc sendt me the wrong parts.
Autodoc sendt me the wrong parts, and they made me pay for the return. The list of parts listed on the app did not fit my car, even though i tried to confirm the VIN nr for accuracy. They confirmed that they didnt use VIN nr, and they have no service to check if its right. Tankfully there are other and much better providers of the same. For example europarts. Stay away from Autodoc!
1 February 2025
Unprompted review
Reply from AUTODOC - Norway
Hello Leo!
We are sorry for the inconvenience caused.
Kindly note we recommend checking OEN-references before placing order. You can find them in product description. OEN verification gives you almost 100% guarantee that you are ordering the exact part you need.
If you face any difficulies, feel free to send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts on trust@autodoc.co.no.
Best regards,
Your AUTODOC Team
Reply from AUTODOC - Norway
Hello! Thank you so much for your review! We will try to continue to provide you with the best experience in the future. Best regards, AUTODOC Team
Trouble-free help with the return of…
Trouble-free help with the return of the parts
6 February 2025
Unprompted review
Reply from AUTODOC - Norway
Hello. Thank you for your review and for choosing us! Best regards, AUTODOC Team
Good product and good instructional YT…
Good product and good instructional YT videos.
31 January 2025
Reply from AUTODOC - Norway
Hello Nils!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team
rask levering og god pris -
31 January 2025
Reply from AUTODOC - Norway
Hello!
Thank you for your positive feedback!
Best regards,
AUTODOC Team
Reply from AUTODOC - Norway
Good afternoon, thank you for your high rating. We are glad that our services were able to meet your expectations. Best regards, AUTODOC Team
Cheaper than from a scrap yard.
Really quick delivery- even if it was from abroad it took only 5 days. Sparepart as promised-and cheaperthan buying an old mirror from a scrap yard!
22 January 2025
Reply from AUTODOC - Norway
Hello!
Thank you for your positive feedback!
Best regards,
AUTODOC Team
Reply from AUTODOC - Norway
Hi Robo!
Thank you very much for your time and appreciation.
Best Regards,
AUTODOC Team
Reply from AUTODOC - Norway
Hello Sadek!
Thank you for your feedback. We are very happy to know that we were able to surprise and please you!
Best regards,
AUTODOC Team
Such a big room for improvement
Good customer service and polite persons, BUT the return of damaged goods took forever.
Nobody could solve this at the end, cause nobody could controll nor confirm thst the returned goods were at the warehouse.
Long story short- after a more than s month waiting- ended up taking a refund and this was the last part i purchased from autodoc.
By the way- the car is down, «waiting for the parts to be controlled»
Thank you but no thank you.
3 January 2025
Reply from AUTODOC - Norway
Dear Edvinas Sudintas! If any progress has been made in resolving this issue, we would be extremely grateful if you could let us know in your feedback. If you have any questions, please contact us at trust@autodoc.co.no. We will be very glad to see you again in our online store. Best regards, AUTODOC Team
Reply from AUTODOC - Norway
Hello Kostiantyn!
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team
Answered all my Questions in under 5min…
Answered all my Questions in under 5min and solved the issue :-)
12 December 2024
Unprompted review
Reply from AUTODOC - Norway
Hello! Thank you for your rating! With every feedback we get better. Best regards, AUTODOC Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.