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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and extensive knowledge, making every interaction pleasant and productive. The service, from initial sales discussions to installation and ongoing support, is frequently highlighted as excellent, with many appreciating the personalized and professional approach. People are particularly impressed with the quality of the products and the smooth, stress-free experience provided by the company. However, some customers also noted issues with customer service after installation, mentioning unresponsiveness or problems with the mower's functionality due to faulty parts or installation errors. A few other people also felt that the initial installation lacked sufficient cabling, leading to subsequent issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff like... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with their robot... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the exceptional support received,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are satisfied with how well the mower cuts... See more

Based on these reviews

Rated 5 out of 5 stars

I have nothing but praise for this company & its excellent staff. It really was a breath of fresh air dealing with all the team from start to finish after having an appalling experience elsewhere. S... See more

Rated 5 out of 5 stars

Fantastic service from Jordan yesterday! He changed the battery on my Husqvarna 415X and then went the extra mile adjusting the charging station and working out what turned out to be quite a tricky po... See more

Rated 5 out of 5 stars

I have had my 315x for several years without any issues other than the occasional out of bounds or trapped by bikes etc left out by the children. Recently had issues of the mover not travelling to the... See more

Rated 5 out of 5 stars

Company responded within 24 hours to initial enquiry. The service guy came on the arranged day - Will was a knowledgeable guy and a pleasure to work with. GPS and power cable installed, docking bay, m... See more

Rated 1 out of 5 stars

Good sales process for the Nera automower. Good initial setup and then its a disaster. Lost count of times they've been out to fix the machine. It wanders off piste, gets stuck and loses connection. t... See more

Rated 5 out of 5 stars

I had really high hopes when I contacted autocut.co.uk, as they sell a great range of Husqvarna auto mowers and their website highlights strong customer service. Initially, it took me a while to get a... See more

Rated 5 out of 5 stars

I purchased my auto mower from Autocut robotic mowing.They came and surveyed my garden(850 sq meters) advised me on the right mower,arranged delivery and installation , all in a professional yet fri... See more

Rated 5 out of 5 stars

Customer care was excellent and sent out the delightful, cheerful Jordan who sorted out our cut wire situation with great efficiency We have always had great service from Autocut and our robot mo... See more

Rated 5 out of 5 stars

Jordan installed a GPS mower yesterday (305E) He was extremely efficient and explained the advantages of gps over a line and made sure my garden was suitable. The process was very efficient and had it... See more

Rated 5 out of 5 stars

I had Jordan Moore from Autocut come and perform a service for my Husqvarna mower today. I would like to say that I am extremely pleased with the visit and found Jordan to be a very competent enginee... See more

Rated 5 out of 5 stars

I think this is an excellent company. There is always someone to talk to both before and after sales. I had to have two small mowers installed because I have a split level lawn they’re just a little a... See more

Rated 5 out of 5 stars

From the beginning of our interest with discussions with Stephen Cooper and then site visit ans installation by David the whole process has been very smooth, nothing being too much trouble and we now... See more

Rated 5 out of 5 stars

Autocut were excellent to deal with , very efficient and kind over the phone , and Ryan was so kind and helpful, efficiently setting my mower up, with the help of my dogs ! Nothing was too much troubl... See more

Rated 5 out of 5 stars

Our mower was delivered and installed today, absolutely brilliant, it only took an hour and a half which included getting me started with the APP. Will, the young man who did the installation was gr... See more

Rated 5 out of 5 stars

This is our second Husqvarna robotic mower from Autocut, having been extremely pleased with the first one, the second one was installed today by Ryan. The service and installation were both excellent,... See more

Rated 5 out of 5 stars

Jordan visited today to install our Husqvarna mower. He was helpful, efficient, friendly, knowledgeable and nothing was too much trouble for him. We are really pleased with the installation and very... See more

Rated 5 out of 5 stars

The service from beginning to end of sales and after sales has been excellent. Thank you Will. The brilliant engineer who came out to install my mower was so professional and helped me, did... See more

Rated 5 out of 5 stars

Excellent Job! Steve did a great job servicing my older auto mowers to sell and installed the newer wireless model. Great attention to detail and really explained the app and set up well. Thank you. S... See more

Rated 5 out of 5 stars

Helpful, friendly and efficient service all round. I've been a customer of theirs for 5 years now and just bought a newer mower from them. They have so much knowledge of the products and have always... See more

Rated 5 out of 5 stars

Leon was very friendly and professional while installing my new robot lawnmower. He was also very patient and understanding in showing me how to use it. I am very pleased with the way it was installed... See more

Rated 5 out of 5 stars

Jordan, our installer, could not have done more to get our new 4wd Husqvana up and running. He was very helpful, friendly and knowledgable and left us to enjoy watching Wickd (our nickname for the mow... See more

Rated 5 out of 5 stars

Ryan was extremely helpful and professional. he installed our mower well and although we have had a small problem he is coming back to sort it out. He was on time AND even helped us name our mower (L... See more

Rated 5 out of 5 stars

The process from start to finish was made very easy and the initial coversation and mapping of my lawns made buying the correct mower simple. David then arrived with the two new mowers and installatio... See more

Rated 5 out of 5 stars

I’m pleased I hadn’t read the negative reviews very carefully. Having continuous issues with the loop wire of our previous mower, we decided to upgrade. As the original installer had retired, I w... See more

Rated 5 out of 5 stars

Prompt and efficient installation of our robot mower about 1 year ago. A recent minor breakdown was dealt with impressively swiftly. Thank you!

Rated 5 out of 5 stars

I had a few issues with my Husqvarna mower. The technical support guy from Autocut was Leon. He was absolutely brilliant. Nothing was too much trouble and issues were resolved promptly. Leon was very... See more

Rated 5 out of 5 stars

First-class service - from the ordering process (Leigh) through to the installation and set-up (Taylor). No hesitation in recommending the product and the before and after sales teams. Thank you.

Rated 5 out of 5 stars

First Mower when unboxed didn’t work. Brought a new replacement the next week and successfully installed it. Then they set it up and went through the features on the app. So far we’re extremely h... See more

Rated 5 out of 5 stars

Great service Jordan, many thanks. Good to have ongoing support - - my wife will be in contact with any small amendments once the robot has done a week or so.

Rated 5 out of 5 stars

The Autocut staff have all been exceedingly helpful, with good advice on choice of mower and how best to operate it once installed.

Rated 5 out of 5 stars

Efficient service with the mowers being installed promptly on the agreed date. Lawn is looking really good with little effort from me

Rated 5 out of 5 stars

Found everyone we dealt with very knowledgeable and efficient. Prompt in quotes, correspondence and installation. David carried out the installation very efficiently was thorough in the setting up pr... See more

Rated 5 out of 5 stars

Leon was punctual, knowledgeable and personable. Well done Autocut . All your staff are very approachable

Rated 5 out of 5 stars

Very polite and informative installation tech. Taylor was very patient and took his time to explain things. Ben in the office very helpful. Thoroughly recommend

Rated 5 out of 5 stars

We have had a few hiccups with our mower, but Jordan has given excellent after service to remedy the problem.

Rated 5 out of 5 stars

Superb service end to end from Autocut and Jordan our technician. Also superb product Husqvarna Automower 405XE Nera (EDGECUT). Thank you.

Rated 5 out of 5 stars

Excellent service. Ben and Sasha in the office both very efficient, friendly and organised. Taylor on the install - absolutely excellent. Would thoroughly recommend this business.

Rated 5 out of 5 stars

Jordan is excellant- very knowledgeable and professional. A really great salesman for your company. Dusan Beim

Rated 5 out of 5 stars

Leon came out today and sorted the issues I had had with the connection. He was persistent with a tricky technical problem and made sure everything was running well before he left A really nice guy ve... See more

Rated 5 out of 5 stars

Jordan did a great job and got my mower installed and running quickly. He also explained how to set it up and use the app to control the mower. Great service so far from Jordan and Autocut so far.

Rated 5 out of 5 stars

The whole experience of buying my husqvarna was handled very professionally by autocut. I dealt with all departments in the company and everybody was extremely helpful. This is a very professional com... See more

Rated 5 out of 5 stars

Jordan was very helpful and did a great job installing my new robot mower 'Dave'!

Rated 5 out of 5 stars

I ordered my first robot mower, a Husqvarna 410VE, from Autocut, and the whole experience has been quick, smooth, and professional from start to finish. I made an enquiry through the websit... See more

Rated 5 out of 5 stars

Great service and communication, great mower. I can't recommend them enough.

Rated 5 out of 5 stars

Truly a lovely company, great people, excellent service. Highly recommended.

Rated 5 out of 5 stars

Have been a customer of Autocut for about 6 years. Service has always been friendly good and professional. But the latest support that we have had from Taylor has been exceptional. This included the i... See more

Rated 5 out of 5 stars

From my first contact with Ben in Sales to the installation by Gary and Chris yesterday it has been a pleasure to deal with Autocut. They are all very professional and Gary and Chris were so helpful,... See more


Company details

  1. Landscaping Service
  2. Garden
  3. Lawn Care Service
  4. Lawn Mower Repair Service

Written by the company

With over 20 years in the Turf Care Industry, there’s not a lot we don’t know about Grass. Identifying the requirements and needs of the homeowner is what sets us apart. We don’t just recommend what we want to recommend, we take the time to assess your needs, and draw upon our experience to advise what will and won’t work. An Automower installed and maintained by Autocut qualifies for a full 2 year parts and labour warranty. We handle and process all warranty claims on your behalf, with minimum fuss. Once we install your new Automower, we'll help you manage and maintain your machine to ensure you protect your investment. We also provide instructions on how to look after your new robot, it needn’t be scary! Automowers are very easy to operate and if you do ever get stuck, just call us. The technology within an Automower means it's essential that only qualified technicians Install, Service and Repair the machines to qualify for the extended Warranty. Autocut also carry a full range of genuine spare parts and diagnostic equipment on board our service vehicles, so we are able to help fix issues, either on site or back in our workshop.


Contact info

4.8

Excellent

TrustScore 5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Jordan installed a GPS mower yesterday…

Jordan installed a GPS mower yesterday (305E) He was extremely efficient and explained the advantages of gps over a line and made sure my garden was suitable. The process was very efficient and had it all up and running in a couple of hours. He took the time to explain everything with me the app etc. he was very efficient, helpful and did a great job

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Robotic Mower Purchase

Found everyone we dealt with very knowledgeable and efficient. Prompt in quotes, correspondence and installation.
David carried out the installation very efficiently was thorough in the setting up process taking us through things step by step.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Autocut - robotic mowers. Very good service

Company responded within 24 hours to initial enquiry. The service guy came on the arranged day - Will was a knowledgeable guy and a pleasure to work with. GPS and power cable installed, docking bay, mapping the mowing and stay out areas, all done in three hours. Instruction on use of app on the mobile well done too. Mower lives up to the sale info.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support and service.

I have had my 315x for several years without any issues other than the occasional out of bounds or trapped by bikes etc left out by the children. Recently had issues of the mover not travelling to the furthest area of garden. I rang Autocut. Lynn took control of the mower from the office made the necessary changes. Problem solved. She was very polite, patient and extremely helpful. Very impressed and happy with the service received.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service very thorough and professional

From the beginning of our interest with discussions with Stephen Cooper and then site visit ans installation by David the whole process has been very smooth, nothing being too much trouble and we now have Vera Nera in our extended d
Family and she's already getting to grips with new challenging lawn, thanks guys

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Jordan did a great job

Jordan did a great job and got my mower installed and running quickly. He also explained how to set it up and use the app to control the mower.
Great service so far from Jordan and Autocut so far.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Jordan and Wickd

Jordan, our installer, could not have done more to get our new 4wd Husqvana up and running. He was very helpful, friendly and knowledgable and left us to enjoy watching Wickd (our nickname for the mower) working away. It has carried on overnight and seems to be doing exactly what we wanted. Not only did he do a good job with the install, but he was a nice guy as well. Thanks Jordan

29 May 2025
Unprompted review
Rated 5 out of 5 stars

A very positive experience.

I’m pleased I hadn’t read the negative reviews very carefully. Having continuous issues with the loop wire of our previous mower, we decided to upgrade. As the original installer had retired, I was on the hunt! Have read the positive reviews on TP, I made contact.
After a frustrating week with poor service from other companies, dealing with Autocut was affirmation that some businesses know how to treat their customers. (Despite what others have said, our experience has only been positive, so far).
From my initial contact with Stephen to installation by David, I can’t fault them. Because Stephen could bring up a satellite image of our garden, while we were on the phone, he was immediately able to tell me which model was appropriate for our needs.
He answered emails in a timely manner and returned calls the same way.
David arrived on time and listened patiently to our needs and multiple queries. He explained everything clearly and didn’t rush us.
Very satisfied we opted for Autocut and look forward to their ongoing support, which will entail annual service at our home, so no transporting needed. Thank you.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Job

Excellent Job! Steve did a great job servicing my older auto mowers to sell and installed the newer wireless model. Great attention to detail and really explained the app and set up well. Thank you. Simon C

14 May 2025
Unprompted review
Rated 5 out of 5 stars

This is our second Husqvarna robotic…

This is our second Husqvarna robotic mower from Autocut, having been extremely pleased with the first one, the second one was installed today by Ryan. The service and installation were both excellent, we would highly recommend Autocut.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Our mower install - great!

Our mower was delivered and installed today, absolutely brilliant, it only took an hour and a half which included getting me started with the APP.
Will, the young man who did the installation was great, very quick and helpful, I will definitely use these guys for the servicing.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Ryan was extremely helpful and…

Ryan was extremely helpful and professional. he installed our mower well and although we have had a small problem he is coming back to sort it out.
He was on time AND even helped us name our mower (Lawna)!!!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Husqvarna 410XE NERA

We have a Husqvana 415x, supplied and installed by Autocut a couple of years ago, and it has worked so well we decided to get another mower to cover a second area in our garden. Steve came and discussed things and we made the decision to move the existing mower to the second area, and to get a new 410XE Nera for the more formal area as it can mow stripes and has edge cut to mow closer to the edge.

On Monday Steve and Taylor arrived, installed the new mower and reconfigured the existing mower which they also serviced and cleaned.
They did an excellent job, setting up and explaining everything.

I am very pleased with the mowers and how my lawns look.
Many thanks

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Great promise, lack of execution

I initially had a great experience with the sales rep (Stephen) when I ordered a robot lawnmower with free installation on 26th February.

The first installation date was set for 11th March, but there was no show because the mower hadn’t arrived on time. We rescheduled for 13th March (8:30–9:00 AM), but again there was no show—this time due to the installer’s van breaking down.

Despite these issues, we rescheduled once more for 26th March (8:30–9:00 AM), under the promise they would be on time as we had other commitments later that day.

The installer finally messaged at 9:20 to say he would arrive by 10:30. When I called head office, the Team manager called back to and tried to say they hadn't agreed to a time. Separately the installer admitted the note for the earlier arrival time was never passed on to him. This was the final straw, so I cancelled the order.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

annual service…

Two friendly Autocut engineers arrived for the annual service - did a great job, Mo looks like new and is busy cutting away again! Great service and trouble free lawn care.

11 March 2025
Unprompted review
Rated 4 out of 5 stars

Problem solved.

All electromechanical kit can have problems but Leigh of Autocut has navigated through them for us and David carried out our annual service in a friendly and efficient manner. The lawn continues to impress our visitors.

19 February 2025
Unprompted review

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